Spam filter question
Hello
Using the spam filter on SDP+, we are trying to achieve the following conditions:
- Technicians be able to create new requests via e-mail
- Users are not able to create new requests but be able to reply to existing requests via e-mail (for comments and re-opening a solved request)
Therefore we have created the following spam filter rule on mail settings:
- sender does not contain "name.surname1@company.com" or "name.surname2@company.com" or "name.surname3@company.com" or "..... (each technician defined)"
- AND subject does not contain "##"
The rules above do work most of the time. However, we also need to filter out of office and other automatic reply's. And I could not find a way to do that.
Could you please help me
Best regards