We want to migrate from SupportCenter Plus (SCP) to ServiceDesk (SDP) Plus without losing Service Requests. I know that if I create a backup in SCP, it will fail if I try to restore it on SDP... but maybe there is a way to do it thru mysql procedures, because both of them are using mysql DB.

Does somebody have any clue how to do it?

I'm asking, because We ask support and they only give us the option to make a report of the SR on SCP, export it as XLS and import'em on the SDP. With that procedure, I lose almost everything (SR conversations, it does not import contacts, contracts, Accounts, etc..).

Thanks!

Sacha.