We purchased SDP in February of last year and really like it. We have kept our upgrades up to most current and am awaiting SDP 8.0. However, something changes between February and up to last upgrade that is a bit disturbing. I was shown today that a requester with SDGuest rights only can click on the Technicians name in the correspondance header of the call and see their extension and their cell phone numbers. This was something we were worried about back in February but was shown that it would not allow Technician contact information to be shown. However, it does now. We have not changed any settings on this. But it is a big issue for us..... Anyone else seen this issue? How did you resolve? We want to keep the content info in the HD Technician accurate but this may cause us to just put the Help Desk contact information instead.

 

MJP