Hi,

 

After the upgrade of Manage Engine Service Desk Plus to 8.1 Latest Version.

 

Once the user has created a Service/Incident and it has been assigned to a group and technician the request is than needed to be transfered to a higher level when you try to change the group and technician within the request without clicking on edit you are not abe to view the groups or a technician.

 

Could this be a bug??

 

How could i fix this issue the previous version didnt have this issue.

 

Any help or advise would be greatly appreciated

 

Regards

Tom