One product with overlapping Contracts
Hello,
Here is the scenario I wish to support. From what I understand I dont think the support center product can currently support this scenario, but perhaps I am wrong.
We have a virtual server product and customers may want to purchase more than one (2 or 3 for example). For each product instance a separate contract is required that has an active period. The active period of the different contracts could be overlapping. All the contracts are pointing to the same product.
As I work around to support this scenario I have created many customer-specific products so that each product can receive a contract with an active period, and the active periods can be overlapping.
However, as my company is growing in size this is not a scalable approach and it will cause problems of management.
Is there a better way to support what I want to do with support center, or is this a feature you can add to the roadmap?
Andrew
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