Right now, our technicians with dispatcher profile can only see tasks assigned to them. However, we want them to be able to see all tasks created by assigned to technicians in their site as well. This was working as I described pre-8121. On the other hand, I am not 100% that it is related to the update.

 

Up until now; I checked that

- Technicians can see all requests in their site

- Technicians can only see tasks assigned to them

- Technicians' access permissions are as in the screenshot

- Technicians are assigned to their specific site and also "not specified" site.

- I, as the one with admin rights to all requests, can see all of their tasks

- Technicians are using "all tasks" view.

 

Could you please help me

 

Best regards