cannot connect in credential using telnet
Hi, I have a problem on using a credential telnet when im using my modem(Zyxel P-2612HWU-F1) also known as wifi modem the connection cannot be succeeded even you input the correct password. but if im using a putty it can be connected. I think the difference is when im using the putty it is not asking for username, only password but in the credential it requires username.
SMS Notification (on-call scheme)
We use an on-call rotation scheme. Where each week another engineers mobile phone will receive the notifications. Since this is not a feature in the current version of OpManager, we hacked ourselveves a solution by altering the the contents of the database. This seems to work for escalations but not for notifications. If I go to notifications and save it, it'll work. Could you either tell us, how to solve this and/or implement an on-call scheme in the notifiation and escalation function. This is
No Hardware Health Monitor
dear sir i download the new version of opmanager 10 but there is no Hardware Health tap in the version can you please guide me how to show this features? thanks
Netflow upgrade error
Dear sir I try to upgrade the net flow on opmanager but the progress still working but the progress not move Please check the photo https://www.dropbox.com/s/f46d37tlob5oc9y/Photo%20Apr%2015%2C%209%2046%2022%20AM.jpg Thanks
Moving physical server - different database - won't restore
Hello, I need to move SC+ to a different physical server. I have upgraded the current install to the latest version and downloaded the same versions installer to the new server and installed it. However first problem is that Manageengine now fail to supply MySQL as an installation option for the database. Anyway I backup the existing data and transfer the file to the new server. Now SC+ on the new box has been installed with PostgreSQL. It has been started and everything works like a brand new
User And Password
Hi good afternoon team: there an option to tell the user that is about to expire your password? I look forward to your comments
Next Release
Hi, Are you able to advise when the below release is likely to happen? Thanks
Adding Performance Monitors
Hi Seems to be a bit hit or miss? I have 25+ servers that I need to monitor especially disk sizes. When I try and add a (WMI) monitor namely Partition details, Used Disk SPace, Free Disk Space I am getting error: webclient.snapshot.polleddataapiex Some servers are ok some not?
Add router
Hi friends, how to add more router? Thanks.
Tasks
Hi, everyone. How can I creat workflow with tasks? For example if task status change, change support group.
Notification Rules > Reply Template > E-mail signature appearing before reply template
Hi all, We're trying to have the following template with the personal e-mail signature (the one defined in PReferences) below the $SupportRep: "Hi $ContactName Regards, $SupportRep <e-mail signature would go here> $Description$Title $RequestLink" However, when we put this in, the personal e-mail signature goes above everything. How do we change the position of the e-mail signature?
Language Problem In SCP
Can the SCP support Traditional Chinese language when user submit ticket through mail? Because there is Unrecognizable Characters if using mail to submit ticket with Traditional Chinese typed in title and description!
ELA 8.5 8050 Totals logs are not displaied
I was testing ELA version 8.0 build 8000 and then switch to testing new version 8.5 8050. I applied the patch and all went successfully but I noticed that after update I see only 0 logs on hosts page. When I click the last 10 logs received system is showing me the last 10 logs. When I search logs for the hosts I also can see logs, but on the Hosts page logs are not displayed for all hosts and I see on 0s. I tried to re-install new 8.5 version and connected to the existing DB ( I am using SQL server)
backup database fail
Hello. SDP 8121, mysql. When start backUpData.sh #./backUpData.sh Starting.... Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: .. Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager
Cost Center Codes longer than 25 characters
When creating new Cost Center Codes, you're allowed to type in more than 25 characters. But as soon as you save it, it cuts it down to 25. This is a major issue, as I'm trying to save CC Codes that include the description; therefore all of my codes are longer than 25 characters. I know this is already an issue that has been brought up, but that was 3 years ago and your response is that the issue has officially been reported and will be fixed in an upcoming update. See: https://forums.manageengine.com/#Topic/49000003773200.
Eventlog Analyzer 8 reporting
Hello, We just upgraded to Event Log Analyzer 8 and when we had 7 we could see how many failures were network and how many were users. Does 8 do that also? And if it does where it is located?
Wrong Free Space Alert
df -h /dev/mapper/vg_srvnetflow-lv_root 189G 86G 94G 48% / tmpfs 3,9G 0 3,9G 0% /dev/shm /dev/sda1 485M 67M 393M 15% /boot
Need Honeywell EBI Alerts on Opmanager Server
Dear All, We need Honeywell EBI (Version : R410) Alerts on Opmanager Server. Can anyone has done this? Note : Honeywell EBI has SNMP Feature
Email templaye: Close Request Link not working
Hi there, SDP version: 8.1.0 Build 8127 Admin > Organization Details > Notification Rules (any template) There's an option called Close Request Link, but it doesn't act like a link. Just a normal text, not clickable. I resolved a request, which then auto send notification to requester. Then I forward that notification to myself, but it's just a text.
Put request title on subject template
Hi there, SDP version: 8.1.0 Build 8127 Admin > Organization Details > Notification Rules (any template) On the Subject area, perhaps include a [Request Title] variable? Users would not bother nor understand [Request ID#] so this information is not really useful unless they look at the content of the email or go to the web interface itself. Thank you.
Merged Requests Disappear
Hi all, One of our technicians recently merged two requests together, and they both have disappeared. Let's say it was Requests 1001 and 1012. Now, they both seem to have vanished. If we search for either request number,it tells us it is an invalid Request ID. We often have problems were replies to helpdesk emails are created as a new request so they need to be merged. So, I am fairly sure that the technician knows how to merge requests. However, even if there was a problem, searching for either
PRE DEFINING THE SUBJECT IN A REQUEST
Is there any chance that I can make the subject to be a pre-defined, that is an agent will have to choose from a drop down list of various subjects so I can have the universal subject for common reported issues
Swapping service request and incident requests and vice a versa
Yet another update released, and still have no abilty to swap support requests to incidents and vice a versa this was reported that it would be available in october release, now february and still nothing is there any chance we could get a firm time line, as we are holding back creating service catalogs and incident catalogs without this ability as we would want to disable the default requests
Proxyserver user account locked --> all server resources are eaten up
Hello, I am monitoring some URL's on external servers. To do so i configured a user account / passwd for my proxyserver. When this user account get blocked for whatever reason, these monitors will fail. That quite logic ;o) However, when this happens all server resources are being consumed. The application hardly responses, an all other monitors are slowed down into the extreme. Does anyone not how to prevent this? Might this be a bug? Kind Regards, Eric Bolderink
AppManager - alerting down network interfaces
Hello, We seem to have an issue with alerting when a network interface is down. When we pull a plug on an interface, AppManager shows the interface as down - but we can't seem to generate an alarm or an action from this. When configuring alarms from the interface, we only get the option of health and utilisation. Is there anything I'm doing wrong? Many thanks, Daniel.
Can Location be added to business rules criteria?
We have tech locations at multiple sites internationally. We'd like to have tickets from people in location X go to techs in location X (probably by queue name). We can't do this because the business rules don't allow for the criteria of Location to be picked. can this be added as a criteria for business rules? Thanks, Justin
Issues adding work logs after update to 8.2 build 8200
Hi When I finally found where I could add a work log, I’m now getting an error “unexpected error occurred” when trying to save one. I have enter all the fields just to be safe but still getting the error, Please can you help. Thanks Will
Don't Restore data file from opmanager v9.0 to 10.0
Hi All. I use Opmanager 9.0. When I backup data from Opmanager 9.0, before I install opmanager 10.0. But i don't restore data_ file backup from opmanager 9.0 to Opmanager 10.0 Help me now! Thanks so much!! Email : quan.ha@vtc.vn
Resolved Closed
Hello, i will add here some pics also to describe my problem very easily, meaning it's not a problem i just want to make the very fast method of closing the request As you know, there is a button, named, Closed, (see pic 1.) pic1 and i want to make such an Google Chrome extension or something to change "Closed" button to "Resolved' button. as i made Inspect element in Google Chrome i saw that a Value of Resolved is 4 and Value of Closed is 3, (see pic2) pic2 how i can make that the button Closed
How to manage devices that cannot be scanned?
We are currently implementing a first installation of ServiceDesk build 8127. We have many devices, mainly linux based thin clients, that we are not able to scan. In our environment these devices are basically consumable items in that anyone can replace them with new hardware if needed. We would like to have the devices inventoried into ServiceDesk as assets but modifying every device to enable SSH so that they can be scanned is currently not an option. Currently all of these devices show up in
Double count traffic on Procurve 8206
I'm using jperf to generate traffic on HP procurve 8206 around 100Mbps via fast ethernet port. But the Netflow analyzer display double count (around 200Mbps) on the 8026 interface. I'm already enable sflow on every interface. My config for sflow export are list as detail below. Do you have any suggestion ? sflow 1 destination x.x.x.x 9996 sflow 1 sampling A1-A24 4096
archive data and then upgrade to latest version of SD Plus and impact
Hi All, This query is related to data archiving and version upgrade. Version : 8.0.0 Build 8016 We are deliberating for version upgrade. Before we upgrade, would like to archive old data. Is there any impact on archived data after version upgrade? Concern here is, once we upgrade, if we are not able to retrieve archived data, there are some issues. Appreciate any advise on above. thank you. vijay
Internet Explorer 10 for Windows 7
When will Internet Explorer 10 for Windows 7 show up in patch management for Desktop Central? Thank you.
Notification template format problems
Hi, We've been having problems with the formatting in the email templates within the notifications rules section. The font, font size and spacing is never consistent even though this is how its been set. We set the format, save and then if we go back to edit the same notification rule email template; ServiceDesk seems to add extra lines and messes around with the formatting. This means emails sent out to our end users have different formatting within the same email and looks very unprofessional.
Multiple email settings
Hi support, Currently we have two support emails - the noc and the servicedesk support emails. I believe that setup that we adopted is when an email is sent to noc mailbox, it forwards to servicedesk mailbox and then SDP polls to servicedesk mailbox to get the emails. The problem we have on this setup is, there are times when an email is sent to noc, and we forward the email, the sender becomes the servicedesk instead of the noc. Any suggestions to fix this?
Missing Update
Update ID 12693 Bullettin MS12-074 - (Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2 (KB2729449) is still showing up as missing even after many deployments and a few manual installations. Can you advise please? Chris
Quick-launch box not going
Hi, I have noticed when connecting to another machine using the remote control facility that the quick-launch box takes a long time to remove once you disconnect the session, in some cases it can stay on the screen for a number of hours. My first question is this,does the quick-launch box retain administrator rights even though I have already disconnected, thus enabling the user to perform function for which we do not allow them. Second question, can its removal on disconnection be performed more
edit request details
Dear All I need an option to customize/edit the request details (see attached file) We are using Servicedesk Standard Edition, Version 8114. Regards Julia
Custom icons in List View
When i use the "List View" of a "Bussines View" before the Name of de Device appears a 18x18 icon, for example, for cisco, but for other types of devices OpManager use a "unknown" default icon. Exists a way, modifing for example an XML file, to associate a custom 18x18 icon for that type of view? Thanks in advance
Report Query on reassigned tickets
Is it possible to create a report that will show for a 24hr period how many tickets where reassigned and by who. we are using MSSQL on our demo set up 8.1.0 Build 8109
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