Restore SDP ticket data ONLY

Restore SDP ticket data ONLY

Hi, I am looking into options of how to deploy improvements to our current tool in live.  What I plan to do is make changes to a copy of the live system, and then make the improvements to the copy.

The improvements will be to add new Service Catalogue templates and also Categories, Groups etc, and disable the existing templates categories, groups. I.E not removing them completely only disabling so that old tickets will still be in their original status regarding groups etc.

Then over a weekend i would like to populate the application copy newly updated with all the tickets in the old system, without copying the application changes made.

Is this possible using a different restore script?  Can this be created?


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