Separating technicians to sites?
Right now my company has various sites in the US and Canada. We're trying to set it up to where the US technicians only see the tickets that come in for US sites and the Canadian techs only see the tickets that come in for their sites.
Now maybe I'm missing something here. I've associated the technicians to the sites I want them to work and that still shows me the other team's tickets. I've tried making a role that makes them members of only their designated sites, that didn't work either. Is this something I can set up in SD+ or are the two teams forced to swim in the same ticket pool?