Group Phone Number variable or simple logic?
Hi
We have two teams using the servicedesk, assigned to different groups. With requests auto assigned to the groups via business logic.
It would be useful in the notfication/reply to templates to be able reply back with different info/phone number for each team depending on what group its assigned to.
We can do:
regards
$group
but some additional fields would be nice, ie:
regards
$group
$groupPhoneNumber
$groupDescription ( which is already defined )
or some form of simple logic ie:
regards
$group
{ if $group=="team1" then print "Team1 Phone number"}
{ if $group=="team2" then print "Team2 Phone number"}
We have two teams using the servicedesk, assigned to different groups. With requests auto assigned to the groups via business logic.
It would be useful in the notfication/reply to templates to be able reply back with different info/phone number for each team depending on what group its assigned to.
We can do:
regards
$group
but some additional fields would be nice, ie:
regards
$group
$groupPhoneNumber
$groupDescription ( which is already defined )
or some form of simple logic ie:
regards
$group
{ if $group=="team1" then print "Team1 Phone number"}
{ if $group=="team2" then print "Team2 Phone number"}