Password in SDplus Ent
Hello, How to change default password policy ? When new account createing ... password same as email address .. is it possible to generate password ,.. and do not use email as password ?
Need to clear logs from Server 2008R2 as the EVL collects them or on a schedule controlled by EVL
hello all, I'm new to EVL, I have it collecting logs from each of my 60 some odd server 2008R2 servers. however I need EVL to clear the logs on these machines as they fill frequently and by company policy the servers cannot be set to clear the logs as they fill because the EVL may not have them. Can EVL do this? if so how do I do it. also, I need EVL to notify me when a specific event happens on all servers. is there a way to do this as well? does EVL have the capability to automatically disable
ELA is not showing anything under FIM
Hi, I just upgrade ELA from 8.20 to 8.50 and added my file server under FIM but it's not showing anything. I put the hostname, location (d:\share), added and deleted a few files. I reinstalled the agent I can see a green tick next to the server. Is there anything else I should do? Max
Homefolder creation using User Modification Template
Hi I am trying to use the UMT's to map the homefolder and to create it when the templateis applied. I sued to do this in the user creation template (UCT) but moved away from doing it there. First of all, my users homefolders location is determined by the location the user is working. If the user account is for Paris the location of the homefolder is \\servername\share\EUR\FR\username. If the user is working for Dusseldorf the path would be \\\\servername\share\EUR\DE\GERDUS\username. I have a bout
Project Management member permission override
when adding a new project I have added all the users as 'team members', I can now not edit the project or even delete it, I am an admin user? Thanks James
Self Enrollment for MDM
When is it projected for there to be the option of self enrollment? We are wanting to utilize the MDM portion of Desktop Central in our NAC deployment but without the ability for the user to self enroll it is difficult to do so.
After update need a report that shows time spent on tasks not associated to a WO
Some of my techs do research and I need to track the time for them. They currently use the task in v8200 and apply time to them, however I can't seem to generate a time spent for just tasks. Am I overlooking something simple.
Outstanding ticket report
Is there a way to create a report that shows how many outstanding tickets each technician has on a weekly basis for a month? I would want to have this in a timeline format. Thanks.
No new tickets even though fetching is running
Our ServiceDesk Plus stopped receiving new requests since this morning. Fetching is running, sent several test requests, restarted the service and the database, and I restarted the server, to no avail. I tried calling ManageEngine but it looks like they are quite busy as I ended up leaving a voicemail. Any one here have any suggestions?
Feature request: Add Resolved requests to Home page
Hi would it be possible to add the resolved request which is waiting on input of a requester to the home page of that requester? So when a technician sets a request to resolved the requester has to close to ticket by accepting the resolution. At the moment you do see Open Approval requests on the home page. Can we add the resolved requests to the home page as well? thanks
Netflow and 6500 in Native Mode with SUP720
Hi to All, i have configured my 6500 - SUP720 with the following commands: mls aging long 64 mls aging normal 60 mls netflow interface mls flow ip interface-full mls nde sender ip flow-cache timeout inactive 60 ip flow-cache timeout active 1 p flow-export source Loopback10 ip flow-export version 9 ip flow-export destination 192.168.1.10 9996 What i need is to monitor only one Tengigabit Interface (i.e. TenG5/4) which is configured as L3 interfce (not trunk or vlan). I have also activated ip
Quiet Add Request
Guys is it possible to get the RequestServlet api to NOT redirect to SDP site?
How to Mark a Normal Change Approval Status to Approved
How do I change the approval status to approved in Manage Engine SDP? We have several change requests that show on the home page as Unapproved Changes. The Change Status is set to approved, but the Approval Status is set to N/A. Can someone please help?
Problem with BackypDB_Postgre.sh
Hi, when execute the script (as root user) ./BackupDB_Postgre.sh -mode all -destination /usr/tmp i obtain the following message: Please wait ! Backup DB started ..... - 0 out of 909 tables completed. jdbc.BackupException: Error writing data to file. Thank in advance
Workstation asset names being appended with _old and _old_1
We have several workstations that are having _old and _old_1 being appended to the name. They look like this: workstation1.domain.net workstation1.domain.net_old workstation1.domain.net_old_1 What is causing this? None of these machines have been removed from the domain, and we perform a scan every other day. The workstations are always put in the "In Store" state, and all the correct hardware information is being populated (make, model, CPU, service tag, etc.). We're using SD+ Enterprise 8.0
Import Technicians from CSV
Is there a way to import technicians from a CSV like you can import users from a CSV? I have to add 25 technicians and would like a quick way to import them. Thanks, Jason
App Manager scanning issue
AppManager is scanning subnet 192.168.9.0/24 which is generating many alerts. Could you please help me in stopping the scanning alerts ?
Limit No. of Calls Open per Technician
Is there a way to limit the number of calls a technician can have open? For instance, if they reached this limit, they would have to close calls in order to be able to pickup new ones?
ServiceDesk Plus Error
Hi All, I recently downloaded the iPhone ServiceDesk + App. I logged in successfully, but once i logged in, it gave me the following error: 'Upgrade Service Desk Plus to Version 8125 or later to work with this app' ATM within the App Store, there is only version 2.0.1, how am i supposed to upgrade to version 8125? Or Are we supposed to upgrade our Service Desk (web version) to the latest version 8125? Which will then some how allow the App on my iPhone to work? Please advise. I would like to use
Parsing emails
We receive emails from another service system. Is there anyway ServiceDesk Plus can detect the request ID in the body of an email message?
Question about TimeSpent
Hi Everybody We are trying to use TimeSpent part in Requests for our Helpdesk Support Team. They must trace everything they do in each call, with the time spent for each action. Is there a view where each employee can see his own timespent, day after day, and without running a report ? (we don't want to give them access to the report section) Thanks by advance Regards Michaël
Traffic flow in Bytes
Any way to get the traffic flow per IP in bps vs bytes. For example; search for an IP on our network results in good data; however, for Traffic, the metric is in Bytes. Is there anyway to report how many bits per second an IP address is doing in a specific time slot? This option is currently available in nfdump. Additionally, how do your report bytes per packet, flows per second, etc. Basically, I was hoping to replace nfdump to an application that was a bit more intuitive for other users Thanks
Service Plans
I have just upgraded our installation to 8.1 and am looking at the Service Plan and Contract Billing sections. I created a test service plan to see how it works, but have found that I cannot modify the service plan once created. Is this by design? If so I am assuming that to modify it we need to create a new service plan and then apply that to the Account Contract Billing. Cheers Dale
Bulk update "Requester allowed to view" value
Hello, I need to set the value of "Requester allowed to view" to "Show All Their Site Requests" across every single requestor we have. Approximately 550. Ideally I could just run an update of the database to set this rather than having to set this manually or write a script to automate the clicks it takes to get this set. Any information you can provide would be appreciated! Thanks!
Best way to handle a DMZ?
Hi! How do you use PMP in a DMZ? 1- install PMP in the DMZ, and do not use the LAN PMP? 2- install PMP agents, which connect to the LAN PMP? (not good since it requires a DMZ to LAN opening) 3- install a slave PMP in DMZ with database replication from LAN to DMZ? (but can a slave PMP server reset passwords? is there a way to do a partial replication of the database?) Thanks for your help, LD
Workflow URL check not working
Hi, URL monitor in workflow doesn't work correctly: if you try to check public URL like google.com or cisco.com, either with Get or Post method, the site doesn't respond (Host Unavailable error) However, the same function in URL "dashboard" monitor works out.
Request color codes not working
Following the 8.2 upgrade, all subject lines on the request view turned into blue. I noticed the color codes on the request status customization page however those parameters are not working (not affecting the request view at all) Is there anything that I am missing? Best regards
No need to re-approve POs if they're cheaper?
Hello. Sometimes, I have to get a rough or estimate price and enter that for approval. When the real price comes through, it's often lower. But SDP still makes me get approval again, even though the original higher value was signed off. :s Would it be possible to set POs so they do not need to be re-approved if the changes are only the prices decreasing? Thanks.
OpManager Customer Monitors
I am trying to use this guide: http://www.wmaus.net/wordpress/?p=960 to make custom SNMP traps. I have everything working on the Linux side. but the way the OID is generated is random, so the OID isn't in the MIB. I can't see how to monitor the OID because its not listed. Any advise?
Automatic monthly backups of SD Plus - how to change backup location
Hi all, I've recently noticed that the ManangeEngine\ServiceDesk\backup directory was quite large. On inspection, found a large number of backup files. These look to be Full monthly database backups. We already have hourly and daily full backups, is there any way we can stop these full monthly backups from running? If not, is it possible to have this write to another location?
Request Auto Refresh
Was the auto refresh removed from requests sometime recently? It's been awhile since I have upgrade and went to 8.2 for the project managment / task changes. We no longer have the auto refresh timer and this is causing some serious delays in our workflow. We have three techs that keep a copy of service desk open on a second monitor and as things come in they see it within 3 minutes and it gets properly assigned. Now, if they are wrapped up in something, they forget to occasionaly flip over
Auto assign technician
Request are are auto assign technicians based on the which support group the techicians belongs to based on load balancing. However @ times request are not assigned even if they are in any of the support groups. How can ensure that any request that comes through is assign to a technician automatically?
Hotfix 7918 released
Dear Customers, Today we have released our new hotfix 7918. You can download the hotfix from the below URL, http://www.manageengine.com/products/support-center/service-packs.html Some of the awaited features are available in this release like Schedule Data Archiving Enhancement in the Survey (Additional criteria can be included for sending surveys) Account and Contact swapping in the Request form (Based on the Account selection, associated Contacts will be listed) Complete list is available from
Expand hostname in Layer 2 Topology Map
Hi is it possible the expand the host name view within layer 2 topology maps so that I can view the whole host name? Currently some of my host names are 25+ characters
Exception while trying to send notification for Request ID : 48412 Mail sending failed.
Anyone know what this means? trying to forward an email from servicedesk to an email address sending to email address from outlook works fine.
Change Subject password changed
Dear support, how could i change the Subject and Onject of the e-mail sent once the password has been change ? Regards. Paolo G
SDP Asset group colum selection for custom fields
Dear ManageEngine, i'm signaling that if you add custom fileds to assets, you cannot then add them in the table view of the Asset groups. You can add custom filed into the general Assets > Resources view. Unfortunately in the general view you can see all assets unfiltered, so it kinda defeating the purpose of groups. Best Regards
Associate Site on Scheduled AD import
Is there a way for Requesters to be automatically associated to a site as part of the Scheduled AD Import?
HOW TO ENABLE ON HOLD STATUS TO BE TRUE?
I want to enable the on hold status to e true thus, even if the agent puts a request to on hold the timer won't stop and escalation flows as normal, how to do it?
Adding technicians as project members
Hi; I'll admit, I feel I am asking one of those: 'like duh' questions. But I want to be able to choose from technicians, as my project members, when I create a project the likely members are already listed as technicians in SDP. Via the online admin help notes for SDP I've found these steps (under Projects>Project Members): Adding Project Member(s) Click on 'Members' tab. Select 'Add Members' link Available Technicians'/Users' List already configured in ServiceDesk Plus would be displayed. However,
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