Hi Service Desk Employee.
When creating a backup, we have an error:
Please wait ! backup in Progress...................
0-----------------------50------------------------100(%)
=============================ERROR = *Communication link failure: java.net.Socke
tException, underlying cause: Connection reset
** BEGIN NESTED EXCEPTION **
java.net.SocketException
MESSAGE: Connection reset
STACKTRACE:
java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1313)
at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:1460)
at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:1851)
at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1106)
at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1200)
at com.mysql.jdbc.Connection.execSQL(Connection.java:2087)
at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:
1493)
at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingCriteria(SDBac
kUp.java:906)
at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:891)
at com.adventnet.servicedesk.tools.SDBackUp.startBackup(SDBackUp.java:35
3)
at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:95)
at com.adventnet.servicedesk.tools.SDBackUp.main(SDBackUp.java:1955)
** END NESTED EXCEPTION **
* Query = SELECT max(COLUMN_ID) FROM QueryFilterColumn
Active DB Server = mysql
Database connectionProp : useUnicode=true
characterEncoding=UTF-8
How to solve this problem
ServiceDesk Plus Professional 8.2.0 (Build 8201)