monitor if any files in directory older than one hour
we have an application that processes files in a certain directory. If it errors out it will leave unused files in the directory. If it runs successfully it deletes all the files in the directory. Is there a way to use the file/directory monitor to report back if there are any files or even any older than an hour? thanks.
When I create an incident from the customer portal, the incident is not assigned to a technician?
When I create an incident from the customer portal that is not assigned and not displayed to the technician who is assigned to the specific group. Insert a picture of the problem. Thanks.
ServiceDesk Plus 8201 Released
Dear Users, Hotfix 8201 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 8201 SD-50246 : Description column is added in work log list view. SD-50251 : Unable to login as local authentication when LDAP authentication is enabled. SD-50247 : Unable to search Request work log from global search. SD-50200 : Action button is missing under workstation list view in IE. SD-50243 : Request description
Move Notes to a Tab instead of the bottom of a page in a request
Move Notes to a Tab instead of the bottom of a page in a request. I've used the work log probably how I should have used Notes. Now that ManageEngine changed the way work logs are done, It may be best for us to use notes. I'd rather click a tab then scroll down and add more notes.
VLAN 6500 do not display correct values
hi all, i am getting a problem on Netflow Analyzer. VLANs layer 3 on 6509 do not display correct values, is there any option to configure? they display almost 1kbps but the correct value is since 40-50 Mbps. thanks Marco
8201 hotfix
Downloaded the current hotfix this morning and when I try to update it, I get a compatablity message.
Custom Report to Show Inventory based on AD OU?
We keep all the systems we have in inventory in an OU in AD called "Inventory" These systems all have DC Agent installed already for preliminary staging so they are cataloged in DC already. What I want to do is be able to pull a report in DC that will show me all the machines we have in the Inventory OU along with details such as model, warranty information, etc. I see in the active directory reports that I can view computers by OU, but that doesn't give me the option to incorporate all the granular
Are reports affected by archived incidents?
Hi I'm trying to run a yearly report to track the number of service requests coming in monthly, by request mode; however the report is clearly showing inaccurate numbers in the early months of the past year. I assume this may be due to archived service requests. My question is as in the title: Are reports affected by archived incidents? and if so, is there a way to run reports that will include archived incidents? Attached is a picture of the report I ran.
Feature Request: Ticket Close
In service desk it would be handy to have a "Save and Close" function in the resolution tab. 99.9% of the time if we are entering a resolution we are ready to close the ticket as well. It would be nice to eliminate the step of saving the ticket then going back in to close the ticket. As it stands there is a "Close and add to solutions" button.
Not all users importing from Active Directory
We have a scheduled import of Active Directory users at 11pm every night. We have noticed that some new users (11) since 24th January are failing to import. This is the error report from SDP. It is the same for all 11 users We have deselected and reselected all AD OU's We have refreshed the OU's We have manully run the importer. We are running 8.1.0 build 8122
Incident additional fields
Hello We use additional pick lists in incident forms. After about 300 items we could not add more items. Any solution? Regards, Ercan AKYAZI
Iphone App Call Requester
I would like to see the Iphone app have the ability to call the requester from the request ticket. This would be a very handy feature, and seems like a pretty obvious one since it is on a mobile phone.
1 comment added to all task notifications
Hi, i have a technician who added a task for herself , she then added a comment to that taks. all fine. she then added 3 different tasks for 3 different techs at different times - these tech recieved the auto email which included the comment that was added to her own task. there is not comments in the actual tasks but only in the email. when i look in the servicedesk i can see the tasks and all are without the comment. has anyone seen this before? thanks Russ
Add User Group/Edit User Group Bug
I just noticed a bug while editing and adding new user groups. Say you want to view the filter(s) set on a User Group. You would click on that one in the User Groups section. You would then see something like this example: Now if you didn't want to actually make any changes, you can either click on "Cancel" or "View List" on the top right. This brings you back to the list of User Groups: The problem I am addressing though, is that when you click "View List" in the "Edit User Group" screen,
Set default domain on login screen
I've read a few threads that talk about Public and Private domains and also Dynamic User Addition to solve this problem but neither work. We have 1 domain and it's Public. Dynamic User Addition is set to Yes. On our login screen users have to pull down the menu to select their "Log on to" domain even though there's only one choice available. Is there a way to set that as a default so users don't have to select it every time they log in? Thanks!
Feature Request: Set project owner when creating a project
We've started using the project management module and it's awesome! One thing that would be nice is when creating a project, you could designate the project owner at creation. Sometimes a project will only have one owner (the user entering the project) and it's a little cumbersome to have to create a project, then go set yourself (or another person) as the owner. Thanks!
adding request via API - No such user is available in specified DOMAIN
I'm trying to create a API for our service desk , when it's a local user creating a request it works fine. If i try using my domain creadentials i get - <operation> <operationstatus>Failure</operationstatus> <message>No such user is available in specified DOMAIN</message> </operation> I enter: Username: first.Last Password: MyPassword Domain: MyDomain I'm working of your example API. If you could tell me what i'm missing or provide any direction it would be appreciated. <!doctype HTML
Monitoring Ethernet hand off links
Hi, We have few ethernet hand off links (WAN circuits terminated on FE & GE ports) on cisco routers. Though the link is down, the status of the interface will be still up. How to monitor such links using opmanager? Thanks, Sridhar
Question
Hello, in the device details, I've created a custom filed called Location and would like to know if there is a way to populate this field automatically using snmp: 1.3.6.1.2.1.1.6 - sysLocation? I would hate to have to maintain the information in the devices and in OpManager and I would like to avoid those csv imports. Thx! JEC
Is it possible to show the site name beside the servername?
I would like to see the site name on the central server beside the servername on the alerts list. Is there an option to show this? With 500 devices an 10 sites, it is not easy to see directly on which site the server is. Thanks Jo
Alert group members by e-mail when a request is left unpicked in a group
Last week I updated my SD+ to 8.1 Build 8127 and now I don't get any e-mail if an incident is left unpicked in a group. Earlier I could select how long an incident was allowed to remain unpicked but now I can't set the time for it. Is this setting moved och removed?
import from database
hello I've a database for accounting containing all assets with costs and purchase orders etc... how can i import these data or link it to the SDP knowing that they're both using mssql databases
Visio 2010 Add-in
Can anybody advise if the Layer-2 Map Visio plug-in is available for Visio 2010?
Migration DC8 on another IP adress what with Agents.
When i installed DC8 and create first DC agent -my mistake was that i puted IP adress in agent to communicate with server now i know that i had put HOSTNAME for server now i wouldn't have that problem. Now i need migrate server on new ip range and i know that i will lost communication with agents. I have arround 300 agents and try find best solution how change in all agent ip adress to hostname of DC8 server before i migrate same one. Regards, Sebastijan
Agent monitoring
Whe use opman 10.0, when we install e agent on a systeem in will come online for 1 minute afther then is goes offline en never come back online. Saying can connect to the server.
opmanager 10 slow, not usable
Hi all, we've just installed OpManager 10, last release. Now we're monitoring about 180 devices. All of the sudden, the web interface has become very slow: about 10 minutes after service start, it becomes simply unusable (it takes about 20 minutes to login). We've tried several things, we've disabled interactive service detection (both disabling win service and editing the opmanager xml file), we've tried to tune the postgres db (increasing the memory buffer and so on), but the issue still persists.
View Descriptions of Category, Sub-category, Items (CSI)
Hi, Is there a way for the descriptions of the Category, Sub-Category, Items be made accessible so Technicians have a guide which one to use? Perhaps a link with to tabular form of ALL the CSI or some text that appears when they select it in the Ticket? Thanks!
Testing enviornment for ServiceDesk Plus
I would like to setup a second SDP System using a unique Microsoft SQL Server database name so that we have a test system where we can apply the patches and updates before applying to the production environment. Does anyone have any instructions on doing so? Can you have the test and production application running on the same Windows server?
Report to show amended Due Dates
Database : PGSQL Query SELECT wo.WORKORDERID "Request ID", max(wo.title)"Subject", longtodate(max(woh.operationtime))"Changed Time" FROM WorkOrder wo LEFT JOIN workorderhistory woh on wo.workorderid=woh.workorderid LEFT JOIN workorderhistorydiff wohd on woh.historyid=wohd.historyid WHERE (wohd.columnname like '%DUEBYTIME%') and ((wohd.prev_value)!='-1') and woh.operationownerid!='1' and ((wohd.current_value)!='-1') and (to_timestamp(wo.createdtime/1000) between date '2013-01-01' and date '2013-12-31')
Your support workflow
We have used ServiceDesk Plus for quite some time and are curious to find out how other use this great software. What do you do in these situations: - When a supporter has replied to a support request. - When a new support case arrives. - When a support case ended, but not resolved. - When a support case be deferred to a later date. - Keep track of the cases that have the highest priority but still have the cases with less priority at sight.
Report on Due date Changes
Database : MYSQL/MSSQL/PGSQL Query select wo.WORKORDERID "Request ID",TITLE "Title", longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time", MODENAME "Mode", STATUSNAME "Status", aau.FIRST_NAME "Technician", longtodate(woh.OPERATIONTIME) "Operation Time",woh.OPERATION,aau1.FIRST_NAME "Updated By" from WorkOrder wo LEFT JOIN ModeDefinition md ON wo.MODEID = md.MODEID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID = wos.WORKORDERID LEFT JOIN StatusDefinition sd on
Phone systems?
Are there any plans to integrate additional ip phone systems? Tom
Change licensing from Enterprise to Professional
Hi, All the while we were using Enterprise Edition, but we were not using all the modules available. Infact we are using Incident Management extensively with Impact, Urgency, Priority and other approval process. What are the major impact if we decide to subscribe only professional and how to fulfill all our existing setup intact. appreciate and advice/comments. thank you. vijay
Reply cc
Hi all, When I reply to a call with a CC, the CC is automatically filled in. I want that the CC field is cleared when I reply to a request?
settign up automatic patch deployment
When setting up a configuration to scan, download and deploy missing patches to a test PC first i built the task and it scanned the PC then it downloaded the updates and i have approved all of them but it just says yet to deploy. What have i done wrong?
user additional field
hello how can i change the way additional fields are added for user or technician, cause all what i add are displayed in the personal information section, while i want it to be shown in contact information
Blank VM Guest OS
Hi All, I have a situation where some of the hyper-v VMs do not show the Guest OS on the VM Info tab of the snapshot page. Everything else works great. Any idea what may cause this peculiar problem? IT Systems Manager Sandy Lane Hotel
8.2 Build 8200 has destroyed everything
Installed 8.2 Build 8200 today and now I can't access anything in SDP. Click on almost any link, gives the following error: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: null, message from server: "Unknown column 'POApprovalDetails.PURCHASEORDERID' in 'on clause'" org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
Email field in contact area in new request rest to null after typing Name (for new contact)
Scenario: 1. Create a new request. 2. Complete the email field to find the contact by email. 3. No match found, return to Name field and fill in the name. 4. Try to tab to Email field (impossible, so click in Email field): previous value is blown away and I now have to start over.
network discovery
Hello How can I allow workstation service tag, asset tag, serial numbers ,etc… to be collected when scanning windows machines, is there anything to enable in windows
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