Hi,

 

I have setup incomming mail server using POP and enabled email commands.

I noticed that ServiceDesk plus creates a new Request of all emails even if it does not contain the 'E-mail Subject contains' field value.

 

What I understand is that the subject line should contain the specified characters before it parses the email, otherwise, it will be ignored and nothing is done.

 

Did I miss any other setting or this is a normal behavior?

 

JC