Requests by technician report does not pull up all technician's data

I am new to using the Service Desk Plus software. My predecessor created a few custom reports so we could run weekly reports to show open tickets by technician. The data displayed a graph with each technician's name displayed with the current number of open tickets for that week. Recently something has changed and whenever I run this report, it will only display the data for my account. I had one of our other technicians run the report, and he now only sees the data for his account. I have not been able to determine what to change that will display the data for all technicians.

I tried one of the generic reports under Report Home > Reports by all requests > Requests by technician, selected the date range and this also only shows data for my tickets, not for all technicians set up on our system. It should be noted that we recently updated to ManageEngine ServiceDesk Plus 8.2.0, Build 8201. I'm not sure if the change happened when we updated, but I need this functionality restored and cannot find where or how to do that.

Thank you.

Dianne