mail reply to notification sent from problem mgmt module creates a new ticket
Hello
We are sending notifications to requesters from within the problem management module to inform them on the progress of a problem
When requesters reply to this mail, it will create a new request in the request mgmt module.
How can we
a) prevent this
b) attach the reply mail to the problem in order to have a history of the conversation in the same way you have in request module
Thanks for any comment.
Best regards, Marc
We are sending notifications to requesters from within the problem management module to inform them on the progress of a problem
When requesters reply to this mail, it will create a new request in the request mgmt module.
How can we
a) prevent this
b) attach the reply mail to the problem in order to have a history of the conversation in the same way you have in request module
Thanks for any comment.
Best regards, Marc