Notifications for 'on-hold' service requests
More often than not, when a service request is placed on-hold, the technician will overlook it, and not resolve it in a timely manner. It would be ideal to be able to setup notifications to the technician that a service request has been on hold for so many days (recurring). E.g., notify technician xx number of days that the following service request xx has been on hold xx number of days.