Hello

I am trying to generate a Quality Assurance Report to show the last date and time a request has been replied too. I do not see the options in the custom report nor do I know the field in which to query

The report I need would look like this

Request ID, Technician, Requestor, Title, Last date/time requestor rely, Last date/time technician reply status=open, onhold, Group by group then by technician

I need to be able to query the last month, then week by week from then on to auto email.