Notification to Requester on assign / pickup
Hi,
is it possible to send notification to customer/requester when technician picks up request?
This way customer could receive information about technician working on ticket and know that someone is really working on ticket. This is different than auto-reply notification.
Thanks.
Vedran
is it possible to send notification to customer/requester when technician picks up request?
This way customer could receive information about technician working on ticket and know that someone is really working on ticket. This is different than auto-reply notification.
Thanks.
Vedran
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