copy file from dfs
Can you use a DFS root for copying files? For example in the settings can you put \\dfsroot\files?
RCA and Error Message in Alert when Monitor is down
I have been longing for theese features for quite a while now. We are a consulting firm and help a lot of customers to install and set up Applications Manager for monitoring the availability and health of applications using custom monitors and scripts. Theese script call automation frameworks in order to perform tests towards the customers apps. When an error ocurres, we set the script_availability and script_message attributes in the result file in order to trigger downtime and an alert (this is
Import Changes
Hi, We have a large list of changes that we want to create in SD+, is there any way to import these? or could you supply some SQL to do a 'bulk insert' of these possibly? Thanks Lorraine NB. We are using SD+ 8125 and SQL 2008.
Wrong HP warranty after Product code is entered and a warranty scan was initiated
Hi, following issues occured today in Desktop Central (Build 80234): Today a have put in some product codes for some of our HP machines to get the warranty from HP imported. Most of the machines now show the correct warranty expiring date but some machines show a wrong date. When i check the warranty for those machines directly with HP's Warranty Check Website the date is displayed correct, but Dekstop Central is getting a wrong date by the scan. How can this appear? Regards, Dirk
Exchange Reporter Plus 4.5 Build 4502 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.5 Build 4502 with Exchange auditing feature in the application. Exchange Auditing is crucial for reliable email messaging and security compliance requirements. Exchange servers, Mailboxes, Quota limits, Permission changes should be routinely monitored for keeping track of all access and the audit data can be maintained and used for compliance requirements. To
Stopping running deployed configuratin in DesktopCentral
Hi, I have configured the install software for my domain computers. After creating the configuration and deploying it immediately the status change to ready to execute. some devices went to retry to progress but others stayed in first situation. I decided to delete the setting so i deleted the whole configuration but after deleting it seems that the settings still are trying to install that software on the domain computers. I wan to know what should i do in these situation when i wan to stop and
Adding HyperV Server
Hello, When i try to add HyperV host machine in OPManager 9 then OPM added all its VM but unable to add base server. Note: The base machine and its VMs all are on different subnet. Kindly advice in the regard. AK
Cannot add Esxi into AppManager
Hi, I cannot add my Esxi Virtual Machines into the AppManager. It says that the port should be https port which is 443. But I want to add the port as 80. So it doesn't let me to add my Virtual Servers. In this case what should I do ? Best Regards,
Database Tuning Configuring MySQL Parameters
Using the best practices document (Database Tuning Configuring MySQL Parameters), I wonder if I did the setup correctly in the file "startMYSQL.bat": @ echo off rem $Id$ rem batch file for starting mysqld set MYSQL_HOME=..\mysql if "test"=="%1test" goto startmysqld set MYSQL_HOME=%1 :startmysqld if "%OS%"=="Windows_NT" cd /d %MYSQL_HOME%\bin if NOT "%OS%"=="Windows_NT" cd %MYSQL_HOME%\bin mysqld-nt --defaults-file=..\my-huge.ini --basedir=..\ --datadir=data --language=..\share\english --tmpdir="%CD%\..\tmp"
Cannot select WMI performance counter of MSMQ Queue
Inside the server, I can add performance counter of MSMQ Queue in system monitor of performance management console. However, when trying to add WMI performance counter for the server in OpManager, MSMQ Queue does not listed for select. Why?
Understanding Change Requests and associated business service
Running the latest version of Service Desk Plus (Enterprise) In my service catalogue I have categories such as: Applications and Databases Collaboration Services Hosting Services etc. Each category contains the individual business services associated with that catagory. So now when I create a change, I want to associate with a service (service affected field) however only the categories show up in the list not the actual services. Am I missing something? I can go to the CMDB and create all the individual
email based sms profile setup
We are running a trial of OpManager and I would like to set up some notifications to SMS my phone via email. I have my outgoing mail setting working - it tests fine. In the profile configuration, I can get a test to work sending to any email address except my actual phone#@carrier.com address. I am quite certain that it should work because I have successfully sent messages to my phone number as tests from both my Exchange account and Gmail account, as well as the fact that it does work with some
Graph Messags sent per day
I am exploring the exchange monitors and notice that I am able to graph things like MessagesSentTotal and MessagesSent/sec. What I really want, however, is "Messages Sent Per Day." Ideally, this report would handle the reboot of the server robustly, rather than reset as MessagesSentTotal does now. Any ideas on where I should look?
Forgot Password Link Not Working
When a user clicks the Forgot Password link (on the client login page) they receive an email to reset their password. The link in the email however does not work. It returns the use to the login page. Is there something in the Admin section that controls this? SupportCenter Plus Version 7.9.0 Build Number 7914
Script Error
Hi sorry my bad english, I have Manage Engine Desktop build 80234 I have problem Script Error Occurred : TypeError: Object [object Object] has no method 'getStyle' when pressed column choseer Help ME !!! please
Unable to Rediscover Host, VMWare (OPM v9410)
Hi, I have several VMWare ESX hosts in OpManager that are no longer reporting information and when I try to rediscover them I get the error message "Unable to Rediscover Host". The credentials are valid and I have other VMWare hosts that are reporting information fine. Can you advise how I can rediscover these hosts without removing and re-adding them? In addition there are also a number of orphaned VMs that remain so even when rediscovered. Some of the orphaned ones are also still reporting information.
Manage WiFi devices with OpManager
Hi, I'd like to know if it is possible to manage WiFi device. I think that it is possibile to manage an access point using ICMP and SNMP. Is it possible to create an network diagram only for WiFi network? Is it possibile to manage the client that are associated to the AP? Is it possible to have information about rogue AP and interferences? thank you! Regards Lorenzo
Work Flow not running when alarm is triggered
Am I doing something wrong ? The script returns an alert when the queue gets over 2500, but the work flow never runs or even sends us an error. The workflow runs fine when I run it by hand. Running version 9200 build 10000
Inventory Summary Never Completes
Recently (before upgrading to the latest build), the inventory summary generation hangs on "Summary generation in progress..." I don't know if this is a related issue or not, but we recently deployed a new version of commercial software (new version number and updated name) but Desktop Central does not recognize the new software on all the systems, only a select few. It still shows the systems having the old version and name-even after scanning the systems individually.
Testing Desktop Central... agent scanning fails. Error - Data storage error occurred while populating asset data. Scanning failed
I'm evaluating this product and have hit a bit of a roadblock. First I'll start by saying I do have a support ticket open for this issue but have yet to get a fix/resolution. I have Windows firewall disabled globally on my domain. I am able to successfully push the agent to client computers. When I initiate scan from the DC server I can view the agent on the client machine and the scan begins as expected. On the scan system screen on the DC server the error simply reads "Scanning Failed". On
Active Dir Group Notification
How can I set it up so that for every ticket opened an email goes to an A/D Group? My whole IT Department consists of 2 people. We both belong to the ItDept email group. No matter who the tech is that's assigned, or even if one is assigned. I want an email sent to ITDept@somewhere.com so that a whole group gets notified every time a ticket is opened
Column-wise Search - Negative or Multiple
When using the Column-wise Search, how can I select all except XXX, or find multiple at once? XXX,YYY,ZZZ?
desktopcentral is not starting after updating the java version
Hi, I have updated the java version of Desktop Central. Because the time of the Desktop Central was one hour earlier than the real time. From the time that I did the update the desktop central does not start anymore. What should I do ? Please guide me Regards,
Unable to add Custom Group in "User Collection"
Hi, I just evaluated Desktop Central, and I find it very helpful. But I do have issues when trying to deploy configurations/templates under the "User Collection". It doesn't allow me to add Custom Groups, which I already have. Although I can add configurations/templates under "Computer Collection". Any Advise? Thanks, Nas
New Project Management Module
Improvements: Make the Priority field a numeric one behind the scenes so we can sort the list by actual priority and not alphabetical. I would like to see the projects module have a presence on the dashboard tab.
Microsoft Office 2011
Now that Desktop Central supports patches on the Mac, does it support updates for Microsoft Office 2011 for Mac?
Build 80237/80238 ?
I recently updated Service Desk Plus to build 8203 and the integrated chat function indicates in the read me that it requires Desktop Central Build 80238 for this functionality. The chat icon still appears in the tickets, but gives the error that it requires build 80237 to function. In either case, the latest version of Desktop Central that i can find is build 80234 (http://www.manageengine.com/products/desktop-central/service-packs.html) Where can i get the latest build?
Removed computer information
Hello! Is there possible to view Computer Information when computer is removed from SCOPE? That information still exist in MySql database after removing? Example: I need to find out Windows Product Key from removed computer Thank you!
Vulnerability scan notification
We are running Desktop Central Build 80234. We have configured the Schedule Vulnerability Update to run every day at 0400 and to e-mail notification to my e-mail address. The e-mail notification works fine. What I would like is to configure the notification to also tell me which patch(s) have been added since the last scan. Currently all I get is the following: Task Name : UpdateDB Task Started at : Mon Apr 29 04:00:00 EDT 2013 Task Completed at : Mon Apr 29 04:00:01 EDT 2013 Next DB Update Time
Couldn't start remote service.Overlapped I/O operation is in progress....
I am getting this error installing GINA on all Windows 8 Enterprise 64 bit computers. We are running ADSSP 4591.
How to create a scheduled report where the date filter change monthly
I tried to create a simple SLA report and schedule it to be sent monthly. Problem is, I created the report last January and every month it automatically send me the SLA report for the month of January. Is there a way the scheduled report will run with the date filter of the previous month? (i.e. Feb1-28 report sent on Mar 2, Mar1-31 sent on April 2, etc)
Can you modify the Resolution email with a "do not reply" message?
Hi all, We try to be nice, and ensure our resolution emails have friendly comments. One of the techs in my team says this encourages people to reply back and say thanks, which then re-opens the case. Can we put a message "please do not reply to this message" on the bottom of each email, without needing to use a resoution template?
supporcenter error in run.sh in centos6
After installing the supportcenter, i run "run.sh", and gives the error "run.jar" not found. where is this file? i don't find it. After the install wizart finished it shows a warning with: Could not find or load main class com.adventnet.j2ee.deployment.service.internal.JarCompressor Perhaps some files where not uncompressed? Any help please? Thanks David
Show tasks to requestors
I have SDP 8.2.0 Build 8201, and I would like to know if is possible to show TASK details to the requester? I have created a Service Request, that generates a number tasks for the technicians. I would like to show the progress of these tasks to owner of the ticket\requester. They should also get notification when a task is completed, and see the notes\comments.
notify the requester when a tech replies to the request email
Hi, currently when one of our techniciancs replies to a request email or a converstation email the request gets updated with a locked reply which is not visible to the rewuester. is there a way to change this so that when a techinician does reply via email the requester gets the email. thanks russ
Problems creating dynamic custom group
Everytime I create a dynamic custom group it always switches to the 'OR' operator when I've clearly chosen the 'AND' operator. Is this a bug or am I missing something. Darius
Web services Integration Support for SDP
Many of our clients are requesting for Web services integration support, when implemented this will help many organizations develop integration with other systems more easily specially there are some applications that support web services like SAP. The web services interface should be two ways integration so we exchange data between systems. Thanking you,
Group SLA View
Hello Can you enter a different view of the SLA? NP. view of a tree or grouping? For many SLAs view is a little difficult. Maybe a drop down menu of contracts as a Category view? My view of SLA: My proposal: Regards
Prompt that DC agent will be Uninstalled at PCs next connection
When I remove a PC that is off-line, I see a message telling me that the DC Agent will be uninstalled when the PC reconnects. In many of these cases, the PC has failed and will never reconnect. Is a record of this kept somewhere and how long will the record stay active? I most cases the PC will not show up again but in a few, the end user changes their mind about the system and we rebuild it using the same Computer name and workgroup on the same hardware. If DC Agent is installed, will it
Issues with version 8.2 Build 8200
I have just updated to version 8.2 (Was on 8.0) and have noticed a few issues. 1) When a technician replies to an incident, it occasionally gets marked as Private, so the email is never sent to the Requester. This is a business killer. We are waiting for more info on issues from the requester, but they will never provide them as they have not received the email asking for it. 2) In the requesters view, when they view 'My Pending Requests', the Due By column is now visible. We do not use this
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