I'm new to the latest version of Service Desk. I like to add notes to incidents, these are mainly comments for my team to see (I don't mind the requester seeing them if they login). For example a user reports an issue with a printer, my team might spend some time trying different things and I then take a look and I might like to ask something like "Have you tried turning it off an on again) 

I would like my notes to show up in chronological order with the conversation rather than hiding at the bottom of the screen. Does anyone know if this is possible?

Thanks