Purchase request from requestors
Hi, I have SDP 8.2, and would like to know if its possible to allow a requester to create a Purchase Request, or to convert a ticket into a Purchase request? Or, link a purchase order to a ticket and have the requester be on the of the approvers. Regards, The_SilMarillion
SDP: Link Assigning tickets and notes
HI; I am forever assigning tickets to other engineers and then typeing a note into the ticket. Would it be possible to make this workflow easier by having a joint assign / add note option? Also, I would expect the add note to be a required parameter when assigning a ticket so a ticket cannot be assigned without a note. Regards Mark
Sorry, the page you requested was not found.
Hi, When trying to login to the web console using a domain user account to enroll I get the below error page in the web browser. The user account that I am trying to login with is in the OU that is linked to the Policy for password resets. Can someone advise how to fix this problem? Sorry,the page you requested was not found. Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination, try from our home page. Thanks, Graham
Can't connect devices via RDP from Ubuntu
Hello, I am trying to connect a Windows 7 Professional Client via RDP from a Ubtunu 11.10 Client. I tried this with Firefox (Vers. 18) and Google Chrome. There is no error message. I click Windows RDP and nothing happens. It seems that PMP don't invoke the command to the terminal. I also tried to install the Firefox Plugin but it canceled the download. The Build Number of the PMP I am using is 6701. Please feel free to contact me via E-Mail: dario.engelmayer@isd.de Kind regards, Dario Engelmayer
Disable Password in Sync Check?
Is there a way to disable the function that checks if passwords are in sync? In my environment we have many usernames that cannot be logged into directly and so the sync check reports them as failed and generates a lot of log activity and network activity. Ideally, there would be a method to check if passwords are in sync by going through an intermediary user (eg: The root user passwords are changed by suing to root from another user). It would be really great if these other users that cannot login
Windows RDP not working using built-in Auto Login
Hi, I'm using the latest version of Chrome(Version 26.0.1410.64 m) and using the latest version of Password Manager Pro 6.8 Build 6803. I am unable to make the default Windows RDP Auto Login feature with any Windows Resource that I register. On the other hand, the SSH Auto Login is working well. I could even see the recorded SSH sessions on the Audit tab. I've already don't configuring SSL, generated the CSR using keytool then had it signed by my local Certificate Authority which is a Window
cannot login to PMP sometimes
Hi, Here is a problem with password manager, Sometimes while I want to login to the PMP with admin user after inserting the password and entering to login to the system it does not login to the system at it gives me the message as a wrong username or password. After trying 5 6 times sometimes it works and even sometimes I need to change the browser to login. I am sure about the correct password that I am using. Why is that? Any Solution? Best Regards
License renewing and HA server
What happens when I have to renew my main servers license and I am using an HA server as well? Do I have to make the HA bundle again to copy over to the HA server so that in case something goes wrong with the primary the HA server will have the updated license?
Login fail after configuring SSL
Hello. I was helping one of my customers configure SSL login for Password Manager Pro. I followed the instructions from the FAQ http://www.manageengine.com/products/passwordmanagerpro/faq.html#ssl (using OpenSSL) and the certificate installs fine. When you open the console no certificate errors show, but login fails with invalid user/pass (both local admin login and AD accounts). If I switch the server.xml file back to the original and reboot the server login works again. Any suggestions?
HyperV Host adding problem
Hi, OP Manager 9 auto add the HyperV host machine with is VM machines but i cant able to access the HyperV host machine with different IP address as attached is the snap shot of the same as if i click on HyperV host an message "Unable to fetch Managed Object details for the object" will be show. Regards, Arshad
Random Asset information Changes
Using Service Desk Plus = Version 8.1.0 build 8125 - After the daily asset scan some of the workstation objects will show as failed to scan. When I check the asset usually I see a change in the information of the asset i.e. location, model, user and normally they go from in use to in store. The workstation is still on the network/domain however the data just changes by itself. This has affected my printers as well as my workstation objects.
Hotfix 7920 released
Dear Customers, We have released our next hotfix 7920 Here you can download the hotfix 7920 http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the new features from this link https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7920 Thank You. Regards, Arun SupportCenter Plus
Monitor Checkpoint Firewall
Has anyone had problems loading the chkpoint firewall mibs? (chkpnt.mib) When I try to load the file in the mib browser it get an error: com.adventnet.snmp.mibs.MibException: could not parse the file /chkpnt.mib 1. The keyword 'ACCESS' or 'MAX-ACCESS' may be missing or the keyword 'SEQUENCE OF'may be missing. or the syntax with invalid subType construct.
ip address
i'm getting scan results from desktop central, but the IP i'm getting is IPv6 while I'm not using it in my network , see attached picture is there anyway to stop collecting IPv6 in desktop central
Software Metering for Office 2010?
Hi there, Is it possible to setup software metering of Office 2010? It appears that I have to create a rule for the individual items (Word, Excel, Outlook, etc)... Is that correct? Can you provide the step by guide to software meter Microsoft Office Professional Plus 2010?
SD 8.2 Purchase Order Module Issue.
Updated to 8.2 today and have issues with the Purchaase Order Module now. The submit for approval option is missing under Actions. We were able to create Puchase Orders but they only sit in Open status and we cannot change this. We need this resolved ASAP or give us a work around. This has shut down our purchasing of equipment.
Questions and suggestions for OpManager 10.1 New UI
The new UI looks find and good. But, how can I access those pretty graphs? I tried through Dashboard, Device Snapshot, Reports... I don't see it. Also, it says press ALT+C to clear the alarm. Did not worked. Am I supposed do this on Windows 8? (http://www.manageengine.com/network-monitoring/whats-new.html UI screen shot looks like it) Though I have the Win 8 Laptop I don't see it either. + Changing the pale red to strong red for Alert on Business View is good idea. But, I think green can go little
Opmanager 10 w patch "buy Now" link showing up on registered version
Our product is licensed, and I don't want users to think otherwise. The "buy Now" link is unwanted on registered version. AMS Expires on : 10 Jan 2014 12:00:00 AM PST
Reques Catalog not working on Firefox 20
Hello, If I open Self Service Portal or the Admin Portal with Firefox (v. 20) and click Regues Catalog -button to open the Template Catagories, I can't select any of the objects. It's as if they static images and not links at all. Works OK with IE though. Also the Template menu works if I just "hover" the mousu on the Request Catalog -button but do not click it open. - lakend
Preventing requesters from adding an incident?
Is it possible to allow a requester to view an incident that has been created in their name but not allow them to create additional incidents? In our office the users submit their tickets through email and all tickets are tehn generated by our technicians. How can I remove the right to create incidents from all of our non-technicians? Thanks!
Will not install on Windows or Linux
I have tried over and over to get ServiceDesk Plus to install on either a Windows7 or Linus Mint 14 machine but no luck. Each time it just hangs. On the Windows box it hangs on the splash at about the 90% mark on the progress bar. I have tried to unistall and reinstall between subesuent reboots but no luck. On the Linux box I ran the bin file but then nothing after it does it's thing. No other windows, alerts, apps installed. Nothing. I emailed manageEngine several times and even filed out their
AD SSO frequently quits working
We are experiencing an issue where some users can enter their AD username and password and are able to log in or they are automatically logged in then on other occasions it will not let them and in order for them to be able to access the ServiceDesk they have to reset their browser (all users are on IE 8) we are on version 8027
Issues customizing Service Catalog Templates
I'm having serious issue with the customization in Service Catalog Templates, specifically regarding Field Properties (i.e. Requester Can Set, Requester Can View). One example amongst many is that I want to set the "Request Type" as Viewable to the requester but not Settable; However, if I only have "Requester Can View" checked, the "Request Type" does not show up in the requester's view. Then, when I drag the "Request Type" from the left hand side so that it shows up on the template, and go back
Server Status - Failed
Trying to start EventLogAnalyser Server satus shows: Server Name : logakt1 Server IP : 127.0.0.1 Listening Port(s) : - Note:- Default Listening Port 513 has already been occupied . So add a new port to listen for event logs. Failed Port(s) : - Server Status : Failedbut netstat -aon shows [root@logakt1 opt]# netstat -aon Active Internet connections (servers and established) Proto Recv-Q Send-Q Local Address Foreign Address State Timer tcp 0 0 0.0.0.0:56872
Archiving requests
Hi, In the features list (https://supportcenter.wiki.zoho.com/Features-list.html item SCF-3697) is a description about archiving tickets. Has this feature been implemented yet? And if so how/where do I set this up ? regards, Allistair
Relationships to Suport Groups
Probably a dumb question - When I look at Support groups, I can see I can have a link relationships to CI's. Why would I do this - wouldn't just specifying the team members be enough? Cheers
ServiceDesk Plus - Database appears to stop regularly
Hi, I am running ServiceDesk 8.2.0 Build 8201. Over the last week my clients lose connectivity with the application as regularly as 30 minutes. If I go to the server and run the client app I get an IE error stating that the webpage cannot be displayed. If I restart the ServiceDesk server it will work for another 30 minutes or so. The server is Windows 2003 R2 and all clients are Windows 7 SP1. The only other role that this server performs is McAfee ePolicy Orchestrator 4.6 - these applications have
Install Stopps
Everyone, Attempting to install on CentOS The install script almost finishes and ends with this;- Initialize the pgsql Problem in Initializing Postgres [OK] Also what is up with the documentation, there is nothing on requirements in terms of software packages ! Does anyone have a solution
Update to 8200 failed
We have tried updating to build 8200 in our test environment and it has failed twice with the same error, see below. Please advise how we can resolve this. 22-Apr-2013 16:15:35 [SYSERR] [INFO] : java.sql.BatchUpdateException: The INSERT statement conflicted with the FOREIGN KEY constraint "IntComponentType_FK1". The conflict occurred in database "servicedesk_New", table "dbo.ComponentType", column 'COMPONENTTYPEID'. 22-Apr-2013 16:15:35 [SYSERR] [INFO] : at com.adventnet.db.adapter.Jdbc20DBAdapter.handleSQLException(Jdbc20DBAdapter.java:1192)
Variable for Email Notification (Date and time of closing the request)
Hi, I want to ask for the variable used to have the date and time of closing the request so we can add that to notifications to requesters. Your immediate response is highly appreciated. Thanks, Mark
Menus Removed after Opmanager Upgrade
Hi, We're applied a service pack to upgrade Opmanger 8 to version 8810, (as we plan to upgrade to version 10) and I notice since applying the Service pack for Version 8 It has removed the menu, What happended? It was there before we applied the service Pack now we can't add new devices Screenshot below
Change default domain/auto login
Hello, Is it possible to change the default login option to the secundairy option? By default lokal is selected, but the domain should be selected automatically, because we have the active directory integration enabled. It would be even more nice if the automatically windows login settings could be filled in (that means if you login to you computer then you never have to fill in your username/password if you try to open the supportcenter). This is something that is possible on much IIS websites.
Solutions should be sortable (in Insert Solution view)
Per req ID 6831108: there is no way to sort solutions alphabetically or another way (sort by ID is the default and cannot be changed). I know I can sort in the Solutions view, but that does not help my users. Alphabetic sort should be the default sort or you should allow users to sort by Solution Title.
need Device Profile for F5 6900
We wish OpManager can have device profile for 6900. But it couldn't. There is a device profile for F5 6800. But the CPU utilization, memory utilization are incorrect. We are using OpManager version 9200. Regards, Toai
How to show the OU of an account in an email alert?
I have an email alert for locked-out users. I'd would like to see which OU that the locked-out user belongs to in the email alerts.
Chnage Default Time Period
Is there a way to change the default time period used for reports such as 'Logon Failures@? It appears that it defaults to 24 hrs. I have had several instances where on my domain we have millions of failures in a 24 hr period. when you click on this report it takes a long time to display as there are so mane events. Also, since there is so much data, the java.exe memory usages soars also. Ideally, I'd like the default reporting period to be 1 hr. I know I could create a new custom report but why
Bandwidth monitor per minute
Hi, Is there a way to configure BW monitor on OpsUtils 5 to poll and display per minute data instead of the default 5 minutes? Regards, Mark
Bugs found in 7916 - Please confirm if this is the case for anyone else?
1 -- Clicking "Add Resolution" makes the general area disappear without presenting an entry box - does work on Mobile pages (when using the mobile phone version of SC). Have checked in both Firefox and IE, same behavior 2 -- CSS styles seem to malfunction. I will set a font colour for an outbound message (Using Firefox) but the font colour will change when being compiled and sent by SC to customer. 3 -- CSS Styles odd behavior - perhaps related to item 2 in this list, when modifying the notification
MDM info into SDP?
Hi there, I have DC (v8.0.2.33) and SDP (8.2.0) installed on the same WIndows 2008 R2 server. Is there a way for information entered into the MDM to auto populate the CI record in SDP? Regards, The_SilMarillion
sample cvs for delete computer from ADS
I would like to know where I can find a sample cvs about delete computer. thanks
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