Not receiving closing notifications

Not receiving closing notifications

Our requesters are not receiving notifications when the request is set to resolved or closed.  They do receive a notification when the request is created.
 
We have the following notifications enabled:
  • E-mail user when a request is resolved.
  • Acknowledge requester by e-mail when the request is closed.
 
8.1.0 Build 8116
 
 


 

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