Mail Fetching doesn't work

Mail Fetching doesn't work

Hi,

I have a problem with incoming mail fetching. Mailbox informations are correct, and the connection test did while saving settings is ok.

But emails aren't fetched, and "Last attempt to fetching mail" contains an empty value.

More, in scheduled list windows there is this row:

4814 MailFetchingSchedule 2013-05-27 17:39:45.28 null null Enabled 1 minutes 18000


More, when I try to stop and restart mail fetching following rows appear in the log file:

16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: portid : 1|
[16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: protocol : pop3|
[16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|:  tlsenabled : false|
[16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: host : XXXXXXX|
[16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: username : XXXXXXXXXX|
[16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: mailbox : INBOX|
[16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: protocol : pop3|
[16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: port : 110|
[16:25:54:046]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: Obtained mail store from session.|
[16:25:54:147]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: Before closing folder in closeResources|
[16:25:54:147]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: folder is open so closing...|
[16:25:54:147]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: before closing store|
[16:25:54:266]|[05-27-2013]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[39]|: store is connected so closing...|
[16:25:54:367]|[05-27-2013]|[SYSOUT]|[INFO]|[39]|: 111111111|
[16:25:58:885]|[05-27-2013]|[com.adventnet.servicedesk.setup.action.FetchStatusAction]|[INFO]|[39]|: FSA Into the Fetchstatus action...|
[16:25:58:885]|[05-27-2013]|[com.adventnet.servicedesk.setup.action.FetchStatusAction]|[INFO]|[39]|: Inside submit value|
[16:25:58:886]|[05-27-2013]|[com.adventnet.servicedesk.setup.action.FetchStatusAction]|[INFO]|[39]|: connect value : null |
[16:25:58:886]|[05-27-2013]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[39]|: Connection obtained for crawling the database <AppIndexingInfo CRID="171" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[16:25:58:886]|[05-27-2013]|[com.adventnet.servicedesk.setup.action.FetchStatusAction]|[INFO]|[39]|: Trying to start mail fetching by XXXXX:::: User:XXXXX trying to start mail fetching
|
[16:25:58:886]|[05-27-2013]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[39]|: Into  delete calendar schedules part|
[16:25:58:886]|[05-27-2013]|[com.adventnet.servicedesk.setup.util.CalendarScheduler]|[INFO]|[39]|: Into  delete calendar schedules part criteria  is (Schedule.SCHEDULE_NAME LIKE 'MailFetchingSchedule')|
[16:25:58:886]|[05-27-2013]|[com.adventnet.db.adapter.Ansi92SQLGenerator]|[WARNING]|[39]|: It is illegal to have null values in array argument for (NOT IN)/(IN) operator |

Any idea about how to solve this issue?

Best regards,
Sutot

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