Default Support Plan and rate type

SupportCenter Plus : 7.9.0 Numéro de version 7918 FRENCH

On receiving request from a customer in the application,

A search is conducted for the customer and his company in the available list of contacts in the database, i.e., if the customer has an existing Account in the database, and

If the customer's request pertains to any Product that is associated to the account.

If the customer and his company details are not available in the list of contacts in SupportCenter Plus database, then the Default Support Plan is applied for that request.

Does that mean that if we create Rate types in the Default Support Plan, they are also available in the requests (time entry) if the customers does not have a contract ?

Alain Robert