Log File monitor with many rules
How can I create a monitor where the exchange date is at the begining of the file name? For example The chain of these log files are like this: 280713_1205_FULL_autocold.log 290713_1205_FULL_autocold.log 300713_1205_FULL_autocold.log I need to monitor the last log file with these rules .- Find string "terminated successfully without warnings" I know how to create the string rule, but for the monitor? I need to use: *autocold.log"? or wich is the correct syntaxis?
Rollover icons need better triggering
The icons that pop up when you roll over various items are entirely too small, for example, the alert icons are so tiny you have to pinpoint the graphic exactly in order for it to trigger. This is the same for the icons in the host section as well. These icons are incredibly small and require far too much precision to be able to click on easily. please make either the detection around the icon larger, or just make the icon itself larger to enable easier clicking.
problem of display windows log
Hi I cant understand the content of eventlog windows caracters are emereged as the tiles the windows log display in eventlog analyzer is in french see below other thant that if i want to extract field i can change the field value still ignore Regards
Desktop Central Feature Request - email on completion of configuration
Dear Support, I have asked this by email (a few months ago) and thought I would ask again here to see what everyone else thinks. When you create an automated patch deployment you have the option for it to send you an email when it has completed. I would like the option for sending an email to be added to EVERY type of configuration. For example, if I patch a group of servers in the patch management module I would like to be emailed when it completes, with either a summary or verbose report of all
Problem while downloading the patch from server
Hi I'm having trouble deplying patches from our installation of Desktop Central 8. The patches have been successfully downloaded and are in the software repository, but whenever I try to install them to any client machine, it fails with the error "Problem while downloading the patch from server" Where can I look for logs with more details of what's actually causing this error? Thanks, David
Column Customisation
I've two suggestions here:1) Allow custom numeric fields to be formatted as per currency column if possible (with comma seperation) & left aligned views and reports. 2) Allow multi-select pick lists. Would be great if you can add it to feature lists.
iPhone AD Login
Hi, Tried to use SCP 7920 with iPhone. I'm able to login on SupportCenter iPhone App fine with a local user - but I cant login with an AD user. Is this a bug or is there another way to Login Active Directory users on the SCP iPhone App? Thnx
Hotfix 8119 Problem,failure starting
Dear, We have updated from 8114 to 8119,but unfortunately the service started unsuccessfully,it seems that it is wrapper problem,below is some tips from wrapper.log,please help. STATUS | wrapper | 2012/12/13 09:52:51 | Launching a JVM... INFO | jvm 10 | 2012/12/13 09:52:51 | WrapperManager: Initializing... INFO | jvm 10 | 2012/12/13 09:52:51 | WrapperManager: WARNING - The version of the Wrapper which launched this JVM is INFO | jvm 10 | 2012/12/13 09:52:51 | WrapperManager:
Screenshot paste feature in online request creation noted as SDF-24233
I see there are several items ranging from 1 to 4 years ago on this topic but then they stop. We are looking for this feature and a screenshot accompanies almost everyone of our new reqeust. Is there any update on this being avilable? thanks, Eric
Custom Attributes filtered on department
Hi, We have a situation where we want each user to be a member of 1 to 3 departments, for Example a Modern Foreign languages teacher who taught French and Spanish would be a member of the 3 departments "Modern Foreign Languages", "French" and "Spanish" I have successfully created custom attributes for Department two and Department three, what I now want to do is to set them to filter on "departments" a the primary department attribute does when creating or modifying users. This is to ensure
Export of User Templates
Hello, I'm about to move my ADManager Plus software to another computer, therefore I want to do an export of all the User Templates I have created on existing installation, so I can import them to the new one later on. How can I do this? Regards Anton Link�pings University, Sweden
How to implement ADSelfServices Plus in public network
Hi, Can you suggest a solution to implement the ADSelfServices Plus in public network? I understand the ADSelfServices Plus is internal facing, as it need to talk to the AD. If I want to make it to public, which mean our user are able to reset their password in anywhere? Do you have any suggestion? Any security concern and recommendation? DMZ is one of the method, any other suggestion which can protect the AD being hack? Thanks and regards, Carmel Lee
Migrating and Upgrading DB Restore
Is it going to be problem to Migrate to a new server / and use the new upgraded build? Migrating From - Window XP Virtual - Build 4501 To - Windows 7 Virtual - Build 5002 I'm getting error i when try to restore DB. States Version issue. Procedure? Possible? C:\ManageEngine\ADSelfService Plus\bin>restoredb.bat 130630-0200.zip This backup file [130630-0200.zip] and the current version of the product are no t compatible. Versions from zip file ::: ManageEngine_ADSelfService_Plus-4.4.0-SP-6.0.0,Manag
ADSelfService Plus Build 5002 released !!!
Hello Everybody! It is with great pleasure that we announce the business availability of ADSelfService Plus 5.0 Build 5002. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. Enhancements Option to restrict Password Expiry Notifications from being sent to disabled users. Option to modify permissions of Technicians user role. Fixed Issue in opening notifications received as email attachments with
$RequestLink giving incorrect hyperlink
In our notification messages we are getting the incorrect hyperlink sent in the notification message. It says http://servername:8080/http://servername:8080/link to call the second part of the hyperlink is correct, but the link as a whole is not correct.
Change Requester Details in OpManager Notification Profiles Log a ticket Profile
A Notification Profile has been setup in Op Manager to Log a Ticket in Service Desk Plus which works well. I need to change the requester name and e-mail address under whom the "Log a ticket" Notification Profile is setup.
opmanager_failover_postgreSQL_not_support
I read this article (# http://help.opmanager.com/ configure_failover_support $ Using_MSSQL_as_the_backend_DB) and FailOver only supports MSSQL? Any predictions for PostgreSQL? And the other question FailOver works only if the database was on another server? Example: 1 database server, 1 OpManager server primary and 1 OpManager server Secondary. Is that right? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Problem with restoring data
Extracting backup file.... Please wait extracting backup file java.util.zip.ZipException: invalid END header (bad central directory offset) at java.util.zip.ZipFile.open(Native Method) at java.util.zip.ZipFile.<init>(Unknown Source) at java.util.zip.ZipFile.<init>(Unknown Source) at com.adventnet.servicedesk.tools.RestoreSDBackup.extractBackupFile(Res toreSDBackup.java:1022) at com.adventnet.servicedesk.tools.RestoreSDBackup.deCompressData(Restor eSDBackup.java:1017)
SD+ server migration - 8208 x64 full install files
Hi all, We are in the process of swapping our servers from physical to virtual servers on VMware. Yesterday I installed the new SD+ server and upgraded the existing server to the latest version. However there is a mismatch in the versions. 8208 is available for the existing server (I've seen the post about mail fetching problems in the 8209 SP) and only the 8209 full installation files are available for download. We are also switching from Win2K3 x86 to Win2K8 R2 x64. I do not have the x64 full
Reply to request for approval creates a new request.
Reply to request for approval creates a new request.
Numeric Field - Requests List View Column Bug
Hi, In version 7922 - any custom numeric field when selected as a column to be displayed in the requests view shows up in Date \ Time format. Pls. fix the bug. Thnx
Microsoft Forefront UAG and Service Desk Plus Mobile App
Is there any integration with Microsoft Forefront UAG and Service Desk Plus Mobile App. I can expose the webpage through a UAG Portal to view over an internet browser...
Request Approved By
Dear Support , is there a way to create a field named : approved by ? thank you
Supportcenter for Iphone problem
Why not work restrictions roles in supportcenter plus for iphone? I can see customer tickets of all groups although added only one
Is there any way to monitor change/deletion of critical files (user defined) and capture user who made change and timestamp?
Is there any way (using OpManager; first choice workflow, second device templates) to monitor critical files; several flavors: files within a folder, files with specific names and/or (most important) using wildcard for *.dat, *.ini, *.exe? Our Issue = we had a critical script file deleted and were not able to determine who deleted it or when. Information needed at change or deletion to a file; · Name of the windows authenticated user who changed/deleted the file. · Timestamp of
aging report that show open and onhold tickets
7 days old; 8-15 days old; 16-30 days old; more than 30 days old so that would be four columns. sorted by category if possible 1 report with details and the other just a summary of count.
Customize portal code
Hello all, I need to know how to modify the code of the portal to add the following code: <script type="text/javascript" src="javascripts/mobile.js"></script> This javascript will detect if the user is browsing through a smartphone or tablet, and it will redirect to: http://localhost/m
ADManager Plus rolls out build 6120.
Hi Friends, ADManager Plus 6120 has now been released. Enhancements: Employee Search Configuration for multiple domains in employee search. Employee search results can now be exported as PDF, .xls, .html, and CSV files. Options for attribute-based user/contact search have been improved. Automation The actions list has been enhanced. Modify Users by CSV, Add to Group, and Remove from Group actions have been added to the list. Option to enforce “user must change password at next logon” in reset Password
Hotfix 7923 released
Dear Customers, Today we have released our next hotfix 7923 Here you can download the hotfix 7923 http://www.manageengine.com/products/support-center/service-packs.html Here you have the list of features and issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7923 Thank You Regards, Arun SupportCenter Plus
Request Approved by
Dear Support , is there a way to show field in the report named APPROVED BY . thank You
Alert the following technician when new request is created does not work
Hi, "Alert the following technician(s) by e-mail when a new request is created" doesn't work. When the request is assigned to one technician or group it works. Is this some software bug or am I missing something? Anyone face this same problem? How to solve this?
How to allow permissions for technicians for tasks at Change or Problem level
For a user definied as technician, I detect that permissions to view tasks into Problems or Changes isn't allowed. Apparently, I don't retrieve differences with definitions into Service Desk for that user and the other Technicians whose tasks are allowed. Best regards Massimo Morgagni Italy
Access Permissions for Vendors and Products
Hi, Can you clarify which of the Access Permissions is required to allow for Adding/Deleting/Editing Vendors and Products? These two are closely tied in to the Purchase module so I need advise how to grant access to these without giving the SDAdmin access.
opmanager iphone app
Hi.. All, new to the site and trying to find some information on the iPhone App, downloaded this yesterday and it keesp getting the error - request failed. status: 404 I can ping the server from the iPhone and can login using the account tried in the app. Can some one point me to the right forum page to find posts others have posted as there does not seem to be a dicussion for this from the menu itopman
Exchange 2007 Monitoring
Has anyone managed to get useful information out of the exchange dashboards? According to OpsManager my transport servers are sending over 100,000 messages per second and that I have hundreds of active connections to my public folders/mailboxes. My messages sent/min is also 0 which seems unlikely so I'm not entirely sure what's going on...
Scheduled reports
Hello, I created a daily scheluded user report, I'd like it to always be saved in the same folder and replace the previous file. Is there a way to do this ? Currently the exports are in specific folders. Thanks for your help. David
Custom Dasboard View
Hi All, is there way for us to generate report with view like Dashboard View ? or can we custom Dashboard View as we needed ?
Permission issues with Home Folder on bulk creation
Hi there, I'm having some problems with the home directory/share permissions as follows. (Running Standard 6.1.0 - 6120) AD Mgmt>User Creation Templates>Created a new template... Accounts Details>Group/Profile. Set Home folder as follows: Connect: Z: \\SERVER\%username%$ Permissions - Ticked the 'Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here.' option so %userName% is given full control as well as those already set on the
Custom reports
can i create custom reports in AD manager? I need a report of all users in a particular OU, account status enabled, where company name = value. Is that possible?
Backups Failing
Hello, The backups of our SupportCenter Plus have been failing every time for a while now, whether they are scheduled, ad-hoc, over the network, or directly to the application server. Nothing works. The ManageEngine support technicians have tried but failed in several attempts to fix this. I was wondering if any other clients have experienced a similar issue? Our database is pretty large (over 80Gb - we have around 50,000 requests). Could this be an issue? Unless other clients have larger databases
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