email notification for tasks assigned to groups
Is it possible to provide an option to send a mailnotification to groups of technicians when a task is assigned to their supportteam just like a normal request?
Reason : same as a notification from a request : when assigning a task, the assigner doesn't know if the responisble technician is available, but the supportteam is always available.
Reason : same as a notification from a request : when assigning a task, the assigner doesn't know if the responisble technician is available, but the supportteam is always available.