My boss is not using the User Survey function within ManageEngine.  The reason he is not using is because he wants a "complaint system" in place.  What I mean by that is if a user gives a rating of "1 - Poor", he wants the user to be provided another page asking if they wish to lodge a complaint (yes or no), if they click yes, then it goes to another page that provides their user information and a text box for them to lodge thier complaint which is then reviewed and answered by him within 5 days.

 

Is there such a thing as this availability within ManageEngine ServiceDesk Plus?  If there is not, is there something within ServiceDesk Plus that allows for a script or something to be kicked off sending a survey from a different site that does have this option and availability?

 

Right now, I have to manually send out surveys (via email) which is time consuming and a little bit of craziness.

 

Thanks so much for anything anyone can tell me.