Problem in Initializing Postgres
While installing on ServiceDesk on 32 bit ubuntu 12.04 the installation halts with the following. Initialize the pgsql Problem in Initializing Postgres [OK]
Requester "Business Impact" doesn't feed into Impact
Even though I am importing the Business Impact field through the AD Import, the users business impact doesn't affect the Requests Impact. All Requester's Business Impact types were imported into Impact, and show properly on the Requester list. Since there is no real connection between the Requester Business Impact and the Impact field I can't create correct Business Rules so that a user with a Critical Business Impact gets their request categorized correctly. How do I get this fixed?
SDP iPhone App Crashing
Running latest app, tried both 8202 and 8207. I can login, but then I get a request status 401, then a dialog asking me to submit the crash report. I can answer Yes or No and it crashes the app.
Switch Port Mapper - DeviceExpert vs IPAM
What is the difference between the Switch Port Mapper feature available in DeviceExpert and the one available in the IPAM plugin? I tested the SPM in IPAM and it worked great, but ultimately we did not purchase the IPAM plugin. I recently found the SPM feature available in the DeviceExpert/NCM plugin that we own. I attempted to use it, but it doesn't seem to work, or at least it doesn't work the way the SPM worked in the IPAM plugin. I don't get IP addresses, MAC addresses, or DNS names for the
Unassigned requests not as good highlighted as done in previous version
I do not know if this is specific to new layout (>=8.1) but many of my support engineers complain about not able to quickly see unassigned requests. In previous versions it was done much better. We are not able to change this part of sdp theme on our own so please propose a solution for this. We spend many hours working in sdp interface and it is very important. SDP User since v7.0:)
email sett
FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate.
Cannot view checkpoint reports
Hello, I am testing firewall analyzer with checkpint firewalls. I installed the 32bit version since LEA is not supported on the 64bit one. I followed the instructions in this guide: http://www.manageengine.com/products/firewall/help/configure-firewall/configure-checkpoint.html and the opsec application server on the checkpoint smartdashboard shows that the trust is stablished, but no firewall is listed on the firewall analyzer left navigation pane. Did i miss something? Jorge Gil
Reply to a Request and the Insert Web Link does not work
When I reply to a request id sometimes I try to insert a hyperlink and nothing happens.
Layout
Hi, Is there anyway of changing the layout of the 'New Request' form for eg. I want to remove fields such as 'Group', 'Level' etc as they do not add value but cannot find any where i can customise? Thanks Kate
API
I want to know the last comment of the ticket via API Is possible to do that?
New Build Quality - please improve
It seems that every other time I update to the latest build, I run into serious problems. Latest, mail fetching problems, bad downloads, I've had to restore in the past. What gives? I look forward to updates, new features, bug fixes, etc. but can something be done about the quality of the releases? I have a business to run and our business relies heavily on IT responsiveness and I can't do it with poorly written software. Mike Barry Director of Information Technology 508-929-4618
Out of Office Auto Replies
Hi, Was wondering what's the best way of servicecdesk ignoring out of office replies? Regards Keith
Problem with HP-UX Memory Utilization
Dear Support, We have a problem with our HP-UX systems. The meter of the Memory Utilization stays on 0%. The CPU Utilization works fine. We have excute the follow command (seen on another topic): T=`/usr/contrib/bin/machinfo |awk '/Memory/'|awk -v c=0 '{for (i=0;i<=NF;i++) if($i=="MB") c=i-1;}{print $c}'`;F=`vmstat 1 3|awk -v c=0 '{for (i=0;i<=NF;i++) if ($i=="free") c=i;} {print $c}'|tail -1`;echo "scale=3; ((($T-($F*4/1024))/$T)*100)"|bc We get a response from the UX. Some screenshots: In the
Change MSSQL credentials
Hello guys, I'm currently using Eventlog Analyzer with MS SQL. I'm using SQL authentication mode to authenticate to the SQL server now. Is it possible to change the SQL authentication to Windows authentication (use a domain account instead of a SQL local account) to authenticate to the server? Regards, Harvey
Filtering on logon type
Need to create reports and alerts for succesful Windows logons, filtering out specific logon types. Specifically only want to see successful logon (event id 528 & 540) for user 'administrator' for logon type 2 (Interactive) and logon type 10 (RemoteInteractive). Can you suggest the best approach?
X:\Manageengine\EventLog\server\default\indexes\univindexes\hot folder is growing FAST
Im currently collecting logs from 48 windows servers and 2 syslog devices using this version: Build Version : 8.5 Build Number : 8051 Service Pack : - Database : POSTGRES Build Date : Apr_25 Build Type : 64bit Language of Installation : English In 5 days the folder has grown to 114GB. PCI requires 90 days of log available at ALL times. In order to maintain this amount of data it would require 2.0TB. I need to understand is this growth is an issue or something I can expect.
How to add secondary email address without enrollment
Hi, I would like to know how to add 2nd email address to use for reset password? I would like to roll out the platform without any user enrollment, which mean the administrator will make ready for user. Any bulk user enroll or edit features? Thanks and regards, Carmel Lee
Email Conversations query - include System emails
I need a query to show all of the email that is being sent to both Requesters and Technicians. Both mail that is automatically and mail sent when a request is replied to or forwarded by someone. Can someone help me please? Thanks.
SDP Notification: ERROR : Mail fetching process stopped
Product Name : ManageEngine ServiceDesk Plus - MSP Build No. : 7513 System Error Notification An error occured while processing email with subjectOfMail : Test messageid : <5D6B2FE8F9B0C1498B023B3454990AC496FA7D1F@arg-xchmb2-vm>. Mail Fetching process of ServiceDesk Plus was stopped. Please delete the mail from mail server and restart mail fetching process. Any idea why this occurs.... the moment we restart the Fetching option in Mail Server settings it works for few minutes and then stops abruptly....
Can you Retrieve emails from multiple mail boxes?
We need to be able to retrieve support emails from multiple clients/mail boxes. Is this possible in ServiceDesk Plus - MSP?
setting users to be emailed on SLA escalation
This has to do with SLA's on the service catalog. ie. A user is locking out a warehouse in our erp software. on the end of month this is crucial to business and we give it 15 minutes to to be taken care of. If after 14 minutes it has not been taken care of it will be escalated to tier 2. The problem I am having is that I can escalate to myself and $Ticket Owner but the choose button does not give me the option to add the other technician. Am I missing a configuration somewhere? I don't seem to
Netflow Analyzer 9.8.5 - Homepage - Without Internet Access
The browser continually reports that it is trying to connect to maps.google.com. but the client PC does not have internet access, so it takes long time to diaplay Dashboard or NBar / CBQoS Config pages... Any suggestion?. Regards Guest ============= See: Re: Netflow Analyzer 9.7 - Homepage - Without Internet Access 7 months ago Hi Ross, Thank you for sending us the co ntact information. We resolved the issue by applying a patch to the installation. Thanks and Regards Arun Karthik Asokan NetFlow Analyzer
Projects module
Hi, Just want to check if it was possible for the Projects module to be configured to send alerts when new tasks are added and assigned to a resource. Is there functionality for this feature? Thanks
Technician unable to save PO
We've reported this directly to support but have not had any response. We upgraded from 8125 to 8208 approx one week ago. One of our technicians cannot save a PO, the 'Save Purchase Order' button does not do not anything when he clicks on it. We have cleared his cache, tried in several browsers. He has the same permissions as other technicians who are able to save a PO. We're concerned that deleting him in ServiceDesk and reimporting from AD will affect his open calls and stats. Any ideas?
Json in API
Hi, I am wondering about the JSON implementation in the API. None of the JSON responses have a key - value but just values I am looking into changing from XML to JSON to increase performance but no deserializers for C# can handle the response for example response for priorities look something like this {"response":{"uri":"/api/json/getFieldList","result":{"fieldList":{"3":"Medium","2":"Normal","4":"High","1":"Low"},"status":"Success","statuscode":"200"}}} If i would convert this to a class
Problem with supportcenter for iphone
Why not work restrictions roles in supportcenter plus for iphone? I can see customer tickets of all groups although added only one
Strange issue using credentials for netflow
Hi Team, Got a strange issue with Netflow and hope some one from the expert sorted it out for me ... Here is a brief describtion For every two weeks or so my credentials doesnt work and i need to know the reason for this ..To make it work i stop and start the services which sort this thing for next 2 weeks .. Can anyone from support help me out ....Please
opmanager 10200 applied, how do I disable hardware health monitoring on a device?
I've upgraded to opmanager 10200, because I'm eager to disable the feature on particular devices. I don't see any new disable icon etc., how do I do this?
Asset Scan reports Office 2010 wrong Procuct Key
Hi, the last version of AE_SCAN.VBS fails to get the right P.Key of Microsoft Office 2010 (while it works correctly for Visio for example). See the atthaced image (the right P.Key is reported in cmd window). In the past I had the same issue caused by an outdated version of the script, but in this case I have the 8.2.0 build 8208. I have tried with an old version of the script that worked fine since some month ago (v 1.30), but the result remains the same. I'm assuming that MS introduced some change
Report Character Limit
Hello, Is there a limit on how many characters can be displayed in a cell of a SupportCenter Plus report? I have 'Description' as a column in one particular report, and when produced in any format the text cuts off after about 240 characters. Cheers, Frank
How to add secondary email address without enroll
Hi, I would like to know how to add secondary email address without user to enroll in the ADSelfServicePlus? I would like to roll out the system without user enrollment. All information will be provided by user and setup by administrator. So if user need to reset their password, they would able to select their default email address (e.g. Exchange) and the 2nd email address (e.g. personal address). Thanks and regards, Carmel Lee
account does not appear in ad manager
A newly created account created with Microsoft ADUC has not appeared available (for modification) in ad manager for several hours. How can this be remedied? A manual refresh of the AD user base into the ad manager database?
Agent not installed Report
Dear Support, I need a report that show me the asset who haven't installed the agent. The database server is mysql and the version of SDP is 8208 Can it be possible? Thanks a lot!
Service Desk Groups
I am looking to deploy ServiceDesk plus enterprise to my organisation The organisation has 3 business units each with there own departments. I propose to may a 'queue' for each department for each of the sites so an IT Queue, Finance Queue etc 1st question is there any documentation on how to configure the security to restrict who can see what with Active Directory groups 2nd Question is it possible for each department to have a dashboard or would they all need to be set up as sites Thanks in Advance
Agent - Lots of black boxes flashing on screen
Hi, After the last update the agent is now displaying lots of black boxes every time our users logon / every 90 minutes. Can someone please tell me how to disable this? Thanks
Inventory Summary Reports
Hello, I am wondering how I can run a purge or something to get rid of software with the installation count zero ( none ) It's very confusing to me that DC still is listing software what may have been installed but isn't anymore. Thanks, Markus
deploying software run as 'user' still running as 'system'
Hello DC team, I am wondering why this is not working? I have created a deployment in which case I would like interaction with the desktop. I have choose to run the installer as domain admin. The issue I am running into is even in the summery it's showing correct as run as 'domain/user' on the local workstation the exe I am trying to run is running as 'system'. In this case I have to run it as admin to I get an interaction with the desktop and the user will get a pop up where to enter a password.
IP scan for servers in Desktop Central
We currently have both Desktop Central and ServiceDesk Plus. We have Desktop Central performing the asset scanning, and feed it into ServiceDesk. ServiceDesk's asset scanning is off. Is there a way to scan an IP range via Desktop Central, or do I need to turn on ServiceDesk IP scanning? If I do that, will I see duplicate asset entries in ServiceDesk (scan results from Desktop Central and ServiceDesk)? Thanks, Dave
Parsing Incoming Email to Separate Business Units
With an incoming email server setup in the Global Email Configuration, how do I setup two separate Business Units to parse incoming email to create a Request in the appropriate Business Unit? For example, one BU is for Client Service Requests and another BU is for internal Project Requests. But the incoming Global Email Configuration can be setup for only one email server name. (Adding email IDs in the individual Business Unit's email configuration will not work in my case since a contact's email
How to deploy an SQL script
Hi, i can't find the way to deploy an SQL script to all my servers. The only option is an .MSI or EXE package. I have tried in Software Deployment.. Is it the right place ? Thanks for all help
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