Enforcement of Required fields
We have required fields that need to be populated for every ticket (Category, Level, Priority). When a Help Desk associate creates a new ticket, this is not a problem and enforced the rule.
However, when a ticket is auto-created from an email, the Help Desk person has the ability to just assign the ticket to a technician, without populating the required fields.
Please consider adding the following features into your roadmap:
1. A ticket cannot be assigned if the required fields are not populated.
Thanks.
However, when a ticket is auto-created from an email, the Help Desk person has the ability to just assign the ticket to a technician, without populating the required fields.
Please consider adding the following features into your roadmap:
1. A ticket cannot be assigned if the required fields are not populated.
Thanks.