Is there a way to integrate or add, Notes option while assigning a ticket to a technician?

Is there a way to integrate or add, Notes option while assigning a ticket to a technician?

Hello SD Team,

Is there a way to integrate or add comments or notes option while assigning a ticket to a technician?

I have attached the screen shot for better reference. Please check and do the needful.

Regards,
Praveenkumar Ravichandran.










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