Hi,

 

I'm testing the service desk functionality, I'm configuring 2 business rules but they aren't working.

 

These rules are site specific.

 

Rule 1, if service category is infraestructura fisica (custom service) assign to technician facilities

 

Rule 2: If service category is sofware assign to technician IT.

 

I also have tried to put the rule in place in to group Neither options are working.

 

The rules are enabled, and the techincians belongs to the same site than the rules.

 

When I create a service request or incident they remain unassigned.

 

What do I left to configure, I have done it since a month a go with another test installation and it worked fine.

 

Regards