HipChat Software Deployment
Hey all, I thought I would post how I got Desktop Central to push HipChat out to my PC's. I first followed the instructions listed here: https://forums.manageengine.com/topic/how-to-create-software-package-with-a-air-extension but had to make some changes. I've highlighted my changes in red. Here's the steps to deploy the adobe air extension using Desktop Central Software Deployment. First, install the Adobe Air using Software Deployment templates: Before deploying the .air application, you will
different approver
hi, How can I send a request to different approvers based on a ciriteria? For example by creating a new business rule and define the ciriteria then choose an action like "send for approval to". Thanx.
User license issue in Desktop Central
Hi, We have purchased a single user license for desktop central and the same is occupied by the domain administrator. Now we want to remove administrator login and assign another user due to some security issues. But it is not allowing to change the user. Is there any way to do this?. Regards Jobin
Smart Rules
Dear Support, I'm testing the Support Center Plus application which I find so strong. The aim is that I replace my current Ticket managing software. For information, I added a new value for Request Status called 'New'. Bellow some examples of the rules that I'd like to create : 1. If a request is in New Status since 5 minutes, the BU admin must be informed and all the BU Suppprt Reps 2. If a contact respond by email to a current ticket since 10 minutes and the Support Reps to whom the request is
Workflow(s)
Is there a way to setup a workflow that triggers multiple tasks to be created and notify of completion of a task to the next person in line? For example: We hire a new employee. HR requests a new user to be setup in the system. Depending on the type of user, there are multiple systems that this person has to be entered in to, all of which involve different users. What I would like to do is setup something that when a request comes in with category New Employee, it creates a new task for a technician
Primary and Sub Accounts
Hi - here's where i am - one primary account - several sub accounts - i set up anew contact with the ability to see everything in the primary and subs, however, when they raise a ticket and assign it to the primary, there is no option to then assign it to sub accounts which is not good as most of our contacts have access to sub accounts only - appreciate any help with this?
Old version 7.7.0
We currently get access to Netflow Analyzer through our WAN provider and find the tool invaluable to oversee all the traffic in our complex environment. The version we have is 7.7.0 and when we asked our provider why they don't update they replied that the later versions contain more bugs...... Is this true, is ManageEngine releasing updates containing more bugs? I personally find this hard to believe. I am also interested to know when version 7.7.0 (build 7700) was replaced, ie how old is this version.
Missing Tickets
Hi, There are a number of tickets missing from the sequence of tickets raised - i have tried what i believe to be the obvious - made sure that All Tickets is checked, also looked through the System Log to look for deleted tickets, but i can't locate - any suggestions greatly appreciated. Regards Andy McBride
Is it possibile to create a Change with the REST API?
Hello, I have a simple question: Is it possibile to create a Change with the REST API? Kind regards Daniel
Assigne a ticket
Dears, Is it possible that a Support Rep in BU1 assign a request to an other Support Rep in a differente BU ? If yes, may you tell me how. Thank yoy. Rgds. Walid
Ticket Numbering
Will this same concept work for Support Center Plus? Connect to mysql database as follows: From the command prompt, C:\ > cd ManageEngine\ServiceDesk\mysql\bin cmd > mysql.exe -u root -P 33366 service desk Note: For MS SQL connect to the Query analyzer of the SQL server Create a dummy workorder as follows: mysql> insert into workorder (WORKORDERID, REQUESTERID) values (19000,2); [ 19000 is the dummy workorder id number to start the requestid from 19001. 2 is a valid requester id. You may have to
Contract Expiry Notification
Hi everybody We are trying to use the "contract" part of ManageEngine ServiceDesk Plus. I have created many contracts, and for each contract, i give a contract ID ( compulsory area ) which is an internal contract number. I also have created some contract expiry norification, whith some informations send to the contract's responsible. When the responsible receive the notification in his mailbox, in the area "Contract ID", he does'nt see the contract number which is specified in the contract created,
Migrating from one server to another - Enterprise edition
Please follow the steps below for migrating your Enterprise edition installations from one server to another: Note: Do not uninstall your old installation till all the process is completed The time / timezone should be thye same on both the old and new installations. We do not support cross platform migration. Eg. Windows to Linux and vice versa Central Server: 1. Install the Netflow Analyzer Enterprise Edition- Central server on the new machine. 2. Once the product is installed, navigate to <NetflowCentral_Home>/mysql/
3D Floor and Rackbuilder issue
Hello, We are using a clean install op OpManager 10.2. Both 3D Floor and Rackbuilder are not working. Whenever trying to open gives an "Error!" page. See below: Could you please help us to solve this problem? Thanks in advance, Peter Dalebout LambWeston Meijer
Full data model
Hello guyz, can any1 give me a full data model for SD+ 8.0 Enterprise? Yeah, yeah i know what it is contains over 9000 tables. It doesnt matter. Just give it to me already. Thx a lot.
process counter not showing values since Version 10
after migration to Version 10 incl SP1 and SP2 the process counter monitor doesn´t show anymore the number of instances. E.g. w3wp.exe on a Webserver. OPMANAGER is running on W2k3 Server. Is there a known Bug or workaround to get it runnin again, like in Version 9.x Thanks Robert
The questions about adding ESXi Virtual Host
Hello: I am now using OpManager professional 10200 version. After I add the ESXi host, only in the part of some ESXi virtual machine can be found, and some of them you can see the IP address and the open state, but can not be controlled. How can I make the unmonitored machines be controlled? Thanks!
HP-UX Memory ultization problem
Dear Support, We have a problem with montoring the memory of our HP-UX systems since we updated Opmanager to version 10100. The CPU Utilization works fine, but the Memory uUtization meter stays on 0% To execute the command (seen on another topic) : T=`/usr/contrib/bin/machinfo |awk '/Memory/'|awk -v c=0 '{for (i=0;i<=NF;i++) if($i=="MB") c=i-1;}{print $c}'`;F=`vmstat 1 3|awk -v c=0 '{for (i=0;i<=NF;i++) if ($i=="free") c=i;} {print $c}'|tail -1`;echo "scale=3; ((($T-($F*4/1024))/$T)*100)"|bc We
What is the OpManager Agent?
I may be a bit thick here; but I see no mention of the "ManageEngine OpManager Agent", but as I can see, it is an installable; and I have it running as a service on a few servers (Windows 2008 R2 all of them). What is this? And what does it give me that WMI doesn't? And why is it barely mentioned anywhere?
Device template for APC Metered PDU (AP7932)
I have downloaded the latest powernet408.mib and installed it. Does anyone have a device template for APC's AP7932 rPDU?
recent alarm is not showing
Hi... i have an issue, in my op manager application recent alarm is not showing nevertheless mail alert is working fine Please suggest ASAP... Swarnm......
Add Request API assigning ticket to user, not requester
We are using the web based API to add a new ticket via a service login/account from another application, and we are passing what appears to be a valid requester ID and email address, but the API is assigning the ticket to the user login ID. A quick look at the logs shows the Requester information is coming across, but knowing how it determines which user to assign the ticket to is not posted in the log file. How do I force the ticket to be assigned to the requester and not the login that is creating
Can change the service account from LocalSystem to another account in windows?
Dear Support Team, While install ServiceDesk Plus, it use LocalSystem account to start the SDP service on windows. Can I change this LocalSystem to another managed windows account for start up the service?
Spellchecker language
Is it possible to change the language used by the spellchecker to UK English?
Request List is empty, by clicking the request received daywise from dashboard
Hi All, we are using SDP-MSP Build 8105. we encounter the issue as below. if we click the request received day-wise link dashboard, empty list is appearing. we are getting the NullPointerException for the same.
Notify users by email
Good afternoon, To notify users by email that the password has been unlocked. like to mention in the email that was made in the machine (hostname) but the problem is that I set %hostname% but only appears the notification (IP Adress). someone can help me? Fernando Oliveira
To notify users by email (hostname)
Good afternoon, To notify users by email that the password has been unlocked. like to mention in the email that was made in the machine (hostname) but the problem is that I set %hostname% but only appears in the notification the IP adress. someone can help me? Fernando Oliveira
LDAP Macros
We are attempting to use the macros on the enrollment email. So far only the custom attribute of "username" will display correctly in the email. How can we use the default attributes, such as displayName? Currently it literally displays as %displayName%, not the ldap data intended.
Multiple emails on changing status to Close
SC+ sends 2 emails if and when a Ticket is marked Closed. The email acknowledges for the Update and second is for Close status. I guess there should be one email and that for the Closed status. Thanks, Ahmer
how can i assign a service request to a group using only the service name?
If the request is a security request, I want to assign it to the security group. I don't want to use category or subcategory.
Is MS SQL Server 2012 supported with ADSelfService Plus
Hi - Am I able to run the ADSSP database on SQL Server 2012 ? Thanks, Dave.
Change Opmanager admin port from port 80?
I found this article helpful in starting to get an answer to my question about changing the service port on Opmanager admin - we need to deliver regular web services for other private admin on port 80, thus must change the Opmanager service port. I did confirm that I have such a changeWebServerPort.bat file in the /bin directory. The captioned article warns at the end (actually another user warns): "Don't forget to change it in the ServicePortal settings too :) " OK, so where do I change
Web application access using reverse proxy
Hello, I publish Web application ADSelfService using a reverse Proxy. This application is now reachable using a URL with this format : https://XXX.XXX.XXX/ADSelfService/. Application is reachable but I've got a problem with js (javas script). js are placed in https://XXX.XXX.XXX/ADSelfService/js/ but ADSelsService try to access js using this URL https://XXX.XXX.XXX/js/. Is there a solution to solve my problem ? Regards
How many dashboards can be created ?
is possible to create many dashboards ? is there a limit ?
using sites or not - advice needed
Hi, I am currently in the process of setting up SDP and so far i have created a "UK" region and 5 sites for our various branch offices. When i import requesters from AD i have ticked using office and department. So up until now it is looking alright. but i am wondering if i really need to use sites and if i by not using them can simplify the setup Basically when i add in licenses i do not have a need to allocate it against IT Department in site 1. My need is just to allocate against the IT department.
Last scan information not available for the workstation
I'm trying to to an asset scan for a new laptop that I put into manage engine. The firewall is off and manage engine isn't reporting that it can't see it just that it can't pull any info from it. I haven't seen any other reports of this issue so I'm unsure how to trouble shoot since manage engine can see and at least partially communicate with the laptop. Here are the screen shots of what I'm getting. I'm on build 8021. Any assistance will be appreciated.
WMI credentials to devices using custom templates
Hi, In order to properly manage all my servers i have created 2 Server templates (Servers Dell and Servers HP) including standard monitoring (CPU, Memory, Disk Utilization, etc.) adding particular monitors for the vendor hardware. I cannot add the WMI credentials to the servers using the Custom templates. I cannot add in the Dashboard (the WMI list is empty). Also through the Credentials assignment doesn't work. This is also the reason for which i cannot add Windows Services to the servers in these
Delete workstation
Deleting workstation from Asset list takes over 10 minutes. ServiceDesk 8205/8208 on Postgres. Windows 2008 R2, 4 cores, 16Gb memory Any script/configuration to speed this up?
Licensing per core in Asset Module
In the asset module I can only assign licenses per processor, server, mailbox, or seat. We need to be able to also assign them per core. Microsoft is now selling licenses this way and I don't have any way to track this in SD.
Notification for unassigned (No Group) tickets after x minutes.
We have a support group email yyy@domain.com with auto-forwarding set in exchange to xxx@domain.com which is the Group email of xxx Support. When the ticket arrives its left unassigned and not with the xxx Support Group. Is there a way for me to set an email notification for unassigned tickets (Not assigned to any group) after x minutes? Same option with the Send notification when a requests in this group is left unpicked, only this applies to tickets with no group assigned initially Thanks
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