Group Mail Settings
Hello, Need some advise if this is the best way to address this problem. We have a Support Group called NOC which handles all escalations and major incidents. The group email setting in SDP is set to NOC@domain.com. The NOC however is also the same team that handles b2b related incidents which are sent to b2bsupport@domain.com. Within Exchange there is an auto-forward rule for b2bsupport@domain.com to go to NOC@domain.com. If I update the Group Mail Settings of NOC to include both NOC@domain.com
How to upgrade from 9.7 to 9.8.5 ?
Thanks we had been awaiting long on this.
PO - Please Approve Custom Email?
I would like to be able to customize the email sent from the PO module when requesting approval, is this possible as I can't seem to find out were to do this. Currently it looks like this, it could use some work!!!! Click the below link to approve this PO : http://myserver.com/POApproval?dId=TdRCIGihBN8F717QRA8ZHxYivhpcM8DtWk9p8BgAQJdbV0VNhNQjtrVbrLpjIoqb&app=76_-23_-119_-43_122_-95_-27_110 Description : PO# 6 has been modified by
Schedular will not start and some reports are not created
Since several weeks AD Audit Plus does not collect event data anymore. The dberror contains the following message: [warning] changed limits: max_open_files: 2048 max_connections: 100 table_cache: 969 I do not know how to change parameters for the mysql database. I tried adding the above mentioned to the my.ini, but then mysql will not start anymore.
Unexpected and inconsistent basic authentication prompts
When accessing ADSelfService from OS X (domain-joined or otherwise), I see basic authentication prompts (screenshot below) in Chrome (27.0.1453.93) and Firefox (20). Safari (6.0.4) acts like it's trying to load the login page, but it never appears and I don't see a basic auth prompt. In Chrome, it doesn't matter what I enter in the basic auth prompt (ADSelfService credentials or enrolled AD user credentials). The prompt reappears several times, but finally the following message appears, and I can't
Linux RedHat
Added a linux server with RedHat to OpManager and password test runs successfully. But when adding monitors and run the test gives failure. Have any MIB specific to RedHat? I used to test these OIDs and none worked CPU Utilization(UCD SNMP MIB) - .1.3.6.1.4.1.2021.11.9.0 CPU Utilization - .1.3.6.1.2.1.25.3.3.1.2 Disk Utilization - .1.3.6.1.2.1.25.2.3.1.6 Memory Utilization - .1.3.6.1.2.1.25.5.1.1.2 Process Count - .1.3.6.1.2.1.25.1.6.0 Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Help to change below report to SQL query
Hello, I want to have a report with detail below in a query, so that I can use this query directly to Servicedesk database, the reason why I ask this question becuase the built-in request exported to xls file have many merge cells thus I cannot use this file to filter or add formulas more. Display column: Request ID Shop Code (this is new field I have added into my request template) POS Area (this is new field I have added into my request template) Subject Category SubCategory Created Time Completed
how to remove a menu
Hello dear ManageEngine community I need to remove some of ServiceDesk plus features like Purchase, I need to remove it from top menu on the header. is there anyway I can do that? Best Regards
Servlet API get resolution
Is there any chance that in future version Servlet API would be enriched with new fields for retrieving request details? Specifically, I need to get request resolution from few ouf our companys systems integrated with SD+. Unfortunately, migrating to REST API would be time consuming and risky, as those systems would have to be gone offline and reimplemented. Is there any chance in including this field in future releases? Best regards, KG
Images in Reply Template SDP 8114
Hi, Is it possible to add images in the template response ServiceDesk Plus? Thanks, Mauricio
CAB Template
Hello All, I've been looking extensively online and have not come across anything remotely close to what I am trying to do. Is there a way that I can modify the CAB, New Change request template? There are certain fields I'd like to remove that are not custom, etc. Thank you.
Error when update servicedesk 8027 to 8100
Hi, I'm trying to update ServiceDesk from version 8027 to 8100. In the process, in the process, an error has occurred: Migration has not started as Data is Improper. Some default product types [Software] ins not available. So please contact the ServiceDesk Support team. The installations have this upgrades: 7600.0.11.0 7600.2.0.0 8000.0.27.0 Any suggestions? Regards
1st line helpdesk usage of ADManager
Hi, we just implemeted ADManager to allow our 1st line helpdesk support team access to create AD and email accounts. I'm keen to know how others use AD Manager for their Helpdesk's. I'd like to utilise it to allow our Helpdesk to perform other tasks. Team Mailbox access rights is one thing. What other processes do you use ADManager for? I'd love to hear your idea's/ Thanks.
Tasks
is there a way to bulk add tasks from a csv file?
Change value in a text field under Incident - Additional Fields
Hi All, In ServiceDesk Plus, we have set up custom pick list style text fields in Incident - Additional Fields for our template. The field contains a list of branches. Over time, phone numbers and site names have changed, but we cant seem to find a way to update this list in the database back end. Is there any way we can update these Additional Fields in the database?
Integration
How do you differ from Office 365?
User creation templates
When will user creation templates contain the same layout view as the user modification templates?
Netflow Analyzer 9.7 - Homepage - Without Internet Access
I am experiencing a problem since upgrading to NFA 9.7 from version 7. Netflow Analyzer runs on a secure network and is accessed by client PCs that do not have internet access. When I try and access the URL for the home page http://10.10.10.1:8080 I am able to login but the Dashboard page will not display. The browser continually reports that it is trying to connect to maps.google.com. This browser (firefox) is configured without a proxy and has no internet access so the connection to google
ADManager Plus 6.1 Password Reset
Hi, is it possible to switch off the following 6.1 feature? Reset Password feature will now display the new passwords generated as '**********' instead of the actual passwords in the result. It's causing our technicians problems as they tend to copy and paste the passwords to the users. Thanks
Cannot add technicians????
Hi all, I installed AD Manager Plus 6.1 on a server with a standard license. Our license allows for 3 technicians but I cannot add any. I removed the builtin technicians except the admin account, which should allow for me to add my coworkers with ad login ability but the browse button has no data. The software was installed with our license over a week ago and worked just fine. I reinstalled the software and now it does not work. Any thoughts or suggestions are greatly appreciated.
Cannot add technicians
Hi all, I just re-installed ADManager Plus 6.1 where I was able to add the three technicians we are licensed for but after the reinstall, when I click the Browse button I get a message saying: No information available for the given search criteria We have a standard license which means that I cannot do OU based delegation which is fine. But this worked before the uninstall, our domain appears fine and it is presenting me with info on the main dashboard when the page loads. Anyone have any thoughts
1st line Helpdesk usage of ADManager
Hi, we just implemeted ADManager to allow our 1st line helpdesk support team access to create AD and email accounts. I'm keen to know how others use AD Manager for their Helpdesk's. I'd like to utilise it to allow our Helpdesk to perform other tasks. Team Mailbox access rights is one thing. What other processes do you use ADManager for? I'd love to hear your idea's/ Thanks.
Emailing Enrolled Users
Is there a way to send emails to enrolled users Thanks
Automatically email certain technicians with certain critera
I'm looking for a way to have certrain requests tickets automaically email specified technicians. The basic notificatons don't look like they will work for me because I can't seem to specify the criteria. For example if a ticket has the subject line lf "X is down" I would like that ticket to be emailed to specific technicians. The only thing I can see in the notifications area is the ability to change the template of the email that is sent, not the critera for when the email will be sent. Is there
bin/SysEvtCol: free(): invalid pointer: 0x09038548 ***
Hello, I'm curretnly reviewing differents log parsing solution, your solution looks good but I can't manage to make it work. Your internal syslog daemon seems to crash. When i use the init.d script everything looks fine but the SysEvtCol is not started. When i use the run.sh script i have the following error : *** glibc detected *** bin/SysEvtCol: free(): invalid pointer: 0x09038548 *** If i execute runSEC.sh i have the same error : ./runSEC.sh -loglevel Loglevel for Event Analyzer data collector
Creating a support ticket from my website to supportdesk plus
Hi I would like to add a feature in our website for my customers to create a support ticket, which is then sent to support desk automatically with all the support details. Thanks Niru
Advanced Search Options for Requests
Is it possible to do an advanced or fussy search in Requests? I would like to have the ability to search using key words for example System Performance Slow. If I type System Slow it will not return my call but if I search System Performance it will return my call. Is it possible to do an advanced search using special characters? Thanks
PO process
hello i would like to know if there's a standard for the PO process in ITIL with good known procedures so it can be implemented in any company, and is there any way so that the PO approver can attach files to the PO when approving it thank you
What is the difference between VM Performance Monitors and Performance Monitors
What is the difference between VM Performance Monitors and Performance Monitors? What should I use? Both Performance Monitors monitor at the same time? Generates more network traffic? The VM Performance Monitors have more details? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
Jump to link to AD Manager
I am running Service Desk Plus and as of today purchased ADmanager. In the Jump To on Service Desk Plus it has ADmanager, but it only will open a page not found. Is there a spot to configure the location on my server for ADplus in Service Desk Plus?
External Access / IPs non locals (SD)
How i configure to access the SD with a ip non-local?
ServiceDesk Plus
Hello, I am using the licensed version of servicedesk plus 8.2.0. Whenever i am trying to login, Authentication Required page is opening up and i am selecting cancel option. Then the servicedesk main page got loaded and where i can give my credentials and do domain selection and able to login into the portal. So please check this one and assist me further to do any changes from my side for the servicedesk with the domain page to get load first. Regards, Rajeshkumar Srinivasan.
Support for Non VMware brand Virtual software?
Are there plans to support the same type of monitoring you currently have for VMware with other Virtual Server types like XEN or Virtuozzo?
Menu transparency
Hello! We have a problem with transparency of Action menu in the Russian interface. In English all is OK.
Unable to restore data. Make sure the build number of your installation and the one in the backup is the same.
HELLO, I NEEDED TO REMOVE OPMANAGER BECAUSE MY OPMANAGE SERVER IS BROKE AND WHEN I WAS IN INSTALLING I'VE RECEIVED THAT - Unable to restore data. Make sure the build number of your installation and the one in the backup is the same. HOW CAN DO I FIX IT? MY ENVIRONMENT IS OFFLINE :(
External Access
(ServiceDesk) I'm trying to make settings so that it becomes a handy tool to my affiliates 'external', trying to make a connection outside my local network, but am having problems in this regard. how do I set up an external connection?
Citrix XenServer Virtulizations
Dear Team Now a days many Virtualizations available in market leader is VMWare that every body knows, but There are also some more Virtualizaitons available like CITRIX XenServer / Windows 2008 hyper-v Serves. And today OpManager supports only VMWare, You should also add Monitors for Citrix XenServer and Windows Hyper-v. Regards, Dipak Raste Citrix XenServer Product Link http://www.citrix.com/English/ps2/products/product.asp?contentID=683148
I need help with email settings (Gmail) to configure the incoming mail
What is the correct settings to use the Gmail mail with servicedesl plus? I have the email in the cloud Google Apps
Reconfigure OpManager to use MySQL database backend
I need to know how to tell OpManager to go back to using the previous MySQL database. The DB Configuration applet only gives me the options for PostgreSQL and MSSQL. In performing the migration to MSSQL the BackupDB_Mysql.bat process failed due to lack of disk space so I have no "BackUp_.Zip" file. I've already used the DB Configuration applet to point OpManager to a MSSQL server but now I find myself having to set the connection back to use MySQL to perform the required backup to get the zip file
HTTP Status 500 - No action instance for path - ReportsIndex Could be created
I'm trying to access the reports and this appearing the following error: HTTP Status 500 - No action instance for path / ReportsIndex Could be created What can it be? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
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