Hi,

 

I updated to 8200, then to 8201 last saturday.

 

Then, my team reported me that when a ticket is coming an unassigned first.. if "technician A" assigns this ticket to "technician B", the technician B never receive a notification by email warning him a ticket is assigned to him.

 

I correctly checked in the Notification Rules and  "Alert technician by e-mail when a request is assigned."  is correctly checked.

 

This error (not notifying) occurs only at first assignment, because i tried to assign the same ticket to "technicien C" just after and this one received the notification by email well.

 

Do someone encounter the same issue ?

 

Thanks