GINA and GPO
Hi Is it possible to push out GINA via a group policy? Whilst I appreciate that you can install it via the Admin page it will only push the install out if the machine is actually switched on. I can not go aorund 2000 PCs and switch them all on to install? Is there any way around this? Thank you very much!
CMDB Recommendations/Improvements
We are starting to use the CMDB configurations and poulated the servers. We like seeing the relationships of the CI/CMDB to get an idea of the relationships, however wqe cant view those relationships from within a change order when an impacted asset has been assigned. That would be great if we can somehow access the relationship from within the change. Also When CMDB have a change associateed to them, you see an exclamation mark meaning there is an upcomming impact. it looks like ! this
Licensing Information Require
Hi, If I have 30 license for Desktop central license and asset are more than 50 those include printer, scanner (local), desktop, laptop, server, switches. I would like to know do I need to purchase license for all asset those are connected to local machine eg. local printer and scanner? Is any license calculator is available for Service Desk and Desktop Central? Please revert urgent.
Report per user (requester)
Hi, in my company there are Sales department, IT support dep. and the others less relevant in this case. Account Managers (members of Sales) are creating requests and I need a report per manager. I created a report very similar to what I want to achieve, but in this report all requesters are present in the report. As you can see in my example in attachments, I have Requester 1, Requester 2 etc. and they're all-in-one. The thing is that I want to create monthly reports per specific requester (separate
how to exclude java from certain PCs
Hi, we run an oracle system here and the Java version must stay on version 6 can you tell me the best way of approving Java's lastest patch but excluding these machines from recieveing the update. thanks Russ
User Survey - complaints
My boss is not using the User Survey function within ManageEngine. The reason he is not using is because he wants a "complaint system" in place. What I mean by that is if a user gives a rating of "1 - Poor", he wants the user to be provided another page asking if they wish to lodge a complaint (yes or no), if they click yes, then it goes to another page that provides their user information and a text box for them to lodge thier complaint which is then reviewed and answered by him within 5 days.
On hold status change when requester replies
Hi there, Could someone please clarify the following option in the SDP Self-Service Portal Settings? It suggests that the on hold status will change to open when the option is set to yes. But does this only apply to the on hold status or to all statuses for which the timer is NOT running (such as waiting for requester)? Best regards, Demetrius
Incident Templates
1) I'd like to make some of my custom fields larger than the one-two lines that seem to be the default. Is there a way to do that? Example I have some custom drag and drop text fields, I'd like to make them larger like the "Description" field in the "Requester Details" section when I drag the fields into the Canvas. 2) Is there a way to 'widen' the area for the Drag n Drop fields in the "Canvas" area? Ex. If I create a field like "Updated Phone Number" and drag and drop onto the Canvas, the name
manual approver choice on Service Request
Hi, We are designing Service Request template and would like to implement manual approval choice, that means when requester submits the the request , s/he can choose adequte approver from drop-down-list or something like that. Could please give us any idea to realize this ?
How to prevent delete of tickets
How do I prevent that a tech deletes tickets? And secondly, where do i find those deleted tickets? Environment: SD+ ondemand Assigned roles to tech: SDAssetManager, SDCo-ordinator, SDGuest, SDRemoteControl, SDReport ((we have just started to work with this product so forgive me if the solution is obvious))
Purchase Order Invoice and Payment.
Hello ManageEngine Service Desk Plus On-Demand, I am currently dissatisfied with the "Invoice and Payment" tab on purchase orders. 1. The button in the top right provides the option to "Add Invoice" and "Add Payment" however this does not allow for any attachments. Basically its just an area where you can put notes about the invoice or the payment, but cannot attach the invoice itself. This is almost useless in my opinion. I would like to request that the system be upgraded to allow an attachment.
Service template and Approver mapping
Query SELECT servicedefinition.NAME "Service Category", requesttemplate_list.TEMPLATENAME "Service template", accountdefinition.ORG_NAME "Account", aaauser.FIRST_NAME "Approver" FROM requesttemplate_list LEFT JOIN servicedefinition ON (requesttemplate_list.PARENT_SERVICE = servicedefinition.SERVICEID) LEFT JOIN servicetempaccmapping ON (servicetempaccmapping.TEMPLATEID = requesttemplate_list.TEMPLATEID) LEFT JOIN escalateton ON (servicetempaccmapping.ESCALATETOID = escalateton.ESCALATETOID)
Service templates and SLA
Query SELECT servicedefinition.NAME "Service Category", requesttemplate_list.TEMPLATENAME "Service template", sladefinition.SLANAME "SLA", accountdefinition.ORG_NAME "Account", slaescalation.LEVEL "SLA escalation LEVEL", aaauser.FIRST_NAME "Escalate TO" FROM requesttemplate_list LEFT JOIN serviceslaaccmapping ON (requesttemplate_list.SLAID = serviceslaaccmapping.SLAID) LEFT JOIN accountdefinition ON (serviceslaaccmapping.ACCOUNTID = accountdefinition.ORG_ID) LEFT JOIN sladefinition ON (serviceslaaccmapping.SLAID
NetFlow Analyzer 7: Difference between "Administrator" and "Operator" accounts?
Hi, I'd like to create a read only account in NetFlow Analyzer 7 Professional Plus. The Guest account doesn't fit, there is no read access to all sections. Now I can choose between Operator and Administrator. What is the difference between those two? Is there another possibility to create a read only account who can see everything?
How much bandwidth does central opm use?
Hi All, My client recently has purchased OPM 2000 license and firstly want to deploy two probes to manage their devices in A and B city, and their central opm will be deployed in C city. However, what they concern on matter is that how much bandwidth use between the sync of central and probe . As I known, it will be depended on the interval time of poll and the number of devices and interfaces, we also can find the PS(polls/second) in Central GUI, but they want more detail official
How to setup a primary and secondary server in service desk plus? is it possible?
I am currently testing service desk plus and I would like to know if we can run it in two different servers which will serve as primary and backup. if yes, how is it done?
Acknowledge E-mail Cc users doesn't work
I have enabled "Acknowledge E-mail Cc users by e-mail when a new request is created" rule, but Cc users don't get such Acknowledge when new request was registered. But if I try to send Reply to a Request - all of recipients are getting messages successfully.
Question regarding Reminder features
We have had a question from a user. I have looked to see if we have a way we can configure the Reminder window and I can't see it, but I am very new to the program Here is the question: On occasion, I use reminders on tickets in the Helpdesk. When setting the reminder, the request ID displays on the screen. However, when I get the email, there is no mention of the ticket ID. I’ve conditioned myself now to remember to include the ticket number in the body of the message but I’m wondering if it’s
Database model
Is it possible to get the Servicedesk Plus database model/schema/data dictionary from somewhere?
Does Dashboard Can be Customized in Service Desk Plus
Hi Team, I need to customize the Dashboard of the ManageEngine ServiceDesk Plus. Is it possible, if possible please guide me how to achieve it.
Request link to asset
Hi SDP Team, Is there a way to link request to asset? For example a requester is requesting blackberry device once approve by the department head that request will be link to my asset list or my CI Types. Thank you very much. Emmanuel Jopia
Closing calls with linked requests
Currently, when closing a call there does not be any way to ensure that all linked calls have been closed. If a call has been linked to 1 or more ancilliary calls, we should not consider the primary call closed until all linked calls have also been closed.
Does SDP resend notification email to technician after restart mail fetching
Dear Support Team, I've set up SDP to send notification email to technician group when a new request ticket is logged, but there is some problem with the mail fetching the it stopped so I restart fetching the the notification is not re-send. I'd like to know that can it re-send the notification email after restart fetching? If so, how can I configure it? Best Regards,
email notification for tasks assigned to groups
Is it possible to provide an option to send a mailnotification to groups of technicians when a task is assigned to their supportteam just like a normal request? Reason : same as a notification from a request : when assigning a task, the assigner doesn't know if the responisble technician is available, but the supportteam is always available.
Inventory Report
I need to run a report that shows all of our workstations and their warranty info. I need the following columns: System Name, Remote Office, Operating system, Manufacturer, Model, Warranty info, and OU the system is located. We have our systems in OUs by department. Does anyone know a way to do this? Unfortunately, I do not know how to write a custom query. Thanks, Robert
Question about setting up email server
Is it possible to setup the email server for email notifications if you have a pop based hosted email? Or is it only for local exchange servers? I've tried my comcast server, etc but the following when i hit ok or test email Failed to apply Mail server configuration.
Use DFS as Software Repository
I'd like to utilize an existing DFS folder as the Software Repository for Software Distribution. Please let me know if this is possible.
Searching based on serial number / Serial number empty in list
Several times it happens to me, when i'm searching for an asset in SDP, that there are no results. When i change the category from the left side, for example from Workstation to Smartphone, and redo my search i will find the asset i was searching for. In my opinion, searching for an asset should be performed in all categories instead of only one. Is this an known issue? Also, for all smartphones we have in SDP, the serial number is filled. In the overview, the serial number is not filled. See attached
msmq monitoring custom script
hii, im a biginner. does anybody hav the script to monitor MSMQ .either in vb or shell script. or atleast any suggestions to write the script . regards , ashwin
cisco capwap traffic
Hi, is it possible to show cisco capwap traffic in a NetflowAnalyzer report? If yes, how? Best regards, Hubert
How to configure OpManager for Online access through Internet?
Hi, I need a help How to configure OpManager for Online access through Internet. I have installed OpManager in a Server, the OpManager running in http://localhost:8060 need to exposed to online through internet using one of my domain name. Please me for this setting. Regards Prem
Problem deleting request
Hello to all, We have a problem with a request that we can't delete. This request has 166.500 replies in conversation history. Are there any way to delete it? We have tried to delete from SDP app but doesn't works. Thanks in advance.
Requestor fields only visable by tech level
It would be nice to be able to have custom requestor fields that are only viewable by certain techs with specific rights. Example of usage. We keep certain info in a user's AD for things like door codes and other items that they ask for and also for paths for profiles and home directories. It would be nice if these fields could be hidden from requestors but visible to techs. In phase 2: in would be nice to limit the field views based upon tech permissions. There may be certain AD items that
SSL certificate and Alias/CNAME setup
I have been attempting to set up Password Manager Pro with an SSL certificate that will work with an Alias/CNAME. I have followed the documentation on how to create the keystore and request file using the java commands and am able to create the certificate however if I attempt to access the site via the Alias/CNAME I always get the message about there being a problem with the website’s certificate and need to click continue to proceed to the website. If I use the actual name of the server hosting
Copying and Pasting
Hi, Is there any way of copying and pasting through the PMP RDP sessions? This is something my technicians will want to do once we go live with the RDP gateway. Thanks,
Password manager port forwarding
I have password manager installed, but we need to go to website:7272 to access it. I want to create a DNS cname or something that I can go to a url http://passwordmanager which will redirect me to the port 7272. Any ideas?
Password Manager Pro Startup Issue
Hello, kindly assist with issue on pmp server service starting in 8-10secs and then stopping almost immediately. I have asked it to run as an administrator but still no fix? Thanks.
Arabic fields are not updating
Hello All, We are doing the bulk update of our AD using .CSV. few fields need to be updated in 'arabic'.Rest of the fields are updated except the arabic ones.These fields are showing some junk characters.Any Help?
How do I update AD manager field?
When doing an bulk insert what is populated for the manager field in the CSV file? Is it possible to use the First Name & Last Name?
Console will not load
I installed IE 10 on a computer along with other updates where ADManager Plus was installed. Now, the console will not load. Any suggestions?
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