Can't upgrade ADManager Plus v6.1 via windows server 2003
Hi Everyone, I try to upgrade ADManager Plus build 5010 to v6.1 via windows server 2003 but i got error "The ppm file that you have specified is not compatible with this product" . How should i do next? Have any suggestion???
iphone app?
Will there be an iphone app as well?
moving an install of ADManager Plus to another drive
I have an existing installation of ADManager Plus on the C: drive which is filling up. I would like to move the installation to an application drive (say E:) and would like to know the easiest way to go about this.... is this a backup of the DB and a remove/reinstallation of the software? or can the program directly be copied with just a few registry/config file updates? If it matters, the version in question here is 6.1.0 (build 6131). Thanks -Rob
Cant reset the password the + is missing at "my mobile number"
When I want to reset a Password with the SelfServiceportal the + is missing at the mobile number, the number itself is correct but without +. If I want to continue then incorrect number appears. At the Active Directory the number is correct with + Thanks Mike
Unbale to start FirewallAnalyzer after setup
Hi After my installation of FirewallAnalyzer on a RHEL 6.4 x64 (Santiago), I'm unable to start the application. Log files indicate a SEVERE error at the start when running runStandAlone.sh: Aug 27, 2013 2:44:06 PM com.zoho.framework.utils.crypto.EnDecryptImpl decrypt SEVERE: Encryption failed Further errors indicate it could not connect to the DB. SEVERE: Problem while starting Database due to:Could not create connection I've attached the full logfile. Can someone please advise? Thanks, Christophe
Better search for solutions
Could the search mechanism be improved for solution documents? At the moment it seems to relies too much on people knowing what the are searching for and authors doing good keyword loading. Even when the correct keyword is in a given search string, it'll fail to find anything until the rest of the string is removed.
Automatically have a service request (New Hire Request) notify a selection of emails
Good day, I am in the process of configuring a new hire request workflow and have a requirement to email a number of non-IT users who do not have technician accounts. I am looking through the request workflow designer and can't seem to find an easy way to accomplish this automatically. Is there a way to have the template set to notify a selection of emails upon creation of a new request? Or do I need to use a business rule to push the notification? Any tips are appreciated. Thanks, Mike Taylor
Request your support for how to solve this error because when updating the status of an application in the servicedesk
Request your support for how to solve this error because when updating the status of an application in the servicedesk, throws me this error. How I can solve it thanks
Hardware Health tab incomplete
Hello, I recently updated to 10200 so that I could gain the Hardware Health tab and monitor the health of my systems. However, it would appear as though the Hardware Health tab is hit or miss. On some of my servers, it shows the tab but no sensors. On other servers, it shows a few of the sensors like temperature, CPU and fans, but is not showing the disk array health (main reason for the interest in this tool). Is there something that I am missing or something I didn't turn on? All of the servers
ServiceDesk Plus 8210 Released
Dear Users, Hotfix 8210 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 8210 SDF-43916 : Option to “close/resolve” parent request under “Admin > Helpdesk > Request Closing Rules”, when all the associated tasks are closed. SDF-24328 : Task escalation notification can be configured under “Admin > Notification Rules > Tasks” and sent to entity owner, task owner / group, when a task is overdue.
Preventative maintenance due date.
Since the majority of our maintenance is after hours, it is useless to have a ticket logged the day that the maintenance is due. It would be nice to have a due date in the template like # days after creation. That would allow us to have it logged and a due date added.
Customizable My dashboard
Add your own filters to your SDP dashboard To any dashboard of all ManageEngine products
Business Rule not working
Hi, I'm testing the service desk functionality, I'm configuring 2 business rules but they aren't working. These rules are site specific. Rule 1, if service category is infraestructura fisica (custom service) assign to technician facilities Rule 2: If service category is sofware assign to technician IT. I also have tried to put the rule in place in to group Neither options are working. The rules are enabled, and the techincians belongs to the same site than the rules. When I create a
Is there a way to integrate or add, Notes option while assigning a ticket to a technician?
Hello SD Team, Is there a way to integrate or add comments or notes option while assigning a ticket to a technician? I have attached the screen shot for better reference. Please check and do the needful. Regards, Praveenkumar Ravichandran.
Task group assignment different than request group assignment
Is there a way to allow technicians to view requests that are outside of their assignment group? Often times a group is assigned a task but they would want to click/open the parent request to look for additonal information that could relate to the task. Currently if the parent request is assigned to another group, then the technician gets a "out of scope" message. thanks.l
How to get data from database or webservice directly to create our own web screen
Hi, Is there a webservice or something else, or direct connection to database to get data. Forexample i want to get down nodes for category BlockSwitches. How can i get it without using opmanager console. I will create my own pages with web programming. Is it possible to use a webservice, xml etc... Can i get it from database with a readonly sql user ? or webservice ?
OpManager Agent Service is not communicating with server
OpManager Agent Service is not communicating with server .... Why?
ADSelfService Plus Build 5011 released !!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 5.0 Build 5011. The release brings with it some major enhancements and bug fixes. Enhancements · Facility to schedule and export audit reports filtered by Domain or OUs. · Sending SMS via Clickatell to mobile numbers with special characters has been improved. Fixed · Issue in enrollment while selecting Security Questions and when self-update is disabled. · %dateTime%
add new device manually
Hi there, newbie for OpManager :) Build Number : 10100 While playing around with it, I noticed that when I scanned a network, it found 2 managed media converter. when the scan finished and I imported the 2 devices, they're nowhere to be seen. When i do the network scan again, it still managed to find the 2 media converter, but it treated them as "new", so the import fails. This is where I do the scan: Maps > Subnets > Discover Network any advice? perhaps if there's a way for me to just add the device
SSL Certs
IS there any way for Opmanager to monitor for SSL Certificate expiration?
Enable botton "More assets" in the request user (normal user)
Hi, This button i can see only in administrator user, how do I enable for all users
Internet Explorer 10 support
Hi there, Could you please confirm as of when ServiceDesk Plus will fully support Internet Explorer 10? Best regards, Demetrius
RepairDB.bat
Hi, Sorry if posted twice... When I try to logon onto OpManager I get this error - Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server I have run RepairDB.bat multiple times today but it has not helped. what else can I try? Thank you Mason Sher
Applying a Business View filter to Dashboards
Our systems administrator is looking for an easy way to filter the pre-built or custom dashboards to only show information specific to a particular Business View. This is already possible by creating a new user that only has access specific to that Business View, but it seems like a hassle to have to log in to a separate account just to achieve this filtering. Is there any way that we can take a Dashboard and apply a Business View as a "filter" that can then be changed or removed as needed? For example,
Cannot access admin portal after adding certs
Installation went OK Access to password change and admin portal were OK via http 8888, remotely and locally. Added public certs per instructions using keytool. Moved server.keystore and edited server.xml. Started service OK. Can no longer get to browser using port 8888 or port 9251. Cannot access the admin portal. Remotely, access on port 8888 redirects to 9251 and I get an 'Unable to connect' Locally, I try to access on 8888 or 9251, and i get an 'Unable to display webpage' Removing certs using
query report
hello i need a query that shows the following information dns name connected ip mac address switch ip port number group name
Difficulty Importing Logs
Hi, have installed EventLog Analyzer, I want to use it for forensic purposes reviewing syslogs which are already collected manually and placed in a directory on my localhost. Therefore I do not want to pull it from an external host or from live feed on the localhost. I have tried the import log function and assigned to localhost as the server. Used the browse feature to select the specific syslog and selected import, this did not work as I received an failed to import log error. I then dropped the
Best solution for large amount of data
Hello. I need to deploy a distributed log management solution (two logical locations plus a centralized log aggregator) which must handle 1.500 log sources, 20.000 events per second (with a peak of 150.000 events) and an average daily storage of 100GB. What would be the best deployement scenario for the EventLog Analyzer? Is the limitation outlined in this post still applicable? Many thanks in advance. -- Francesco
service desk
sir i want one help . I already create one technican. Suppose if login to technical id, it show all pending calls instead of login id calls. How to control the only view login technican id calls in service desk plus pls help us. thanks in advance. regards shakthi
Schedule tasks to appear in technician tasks
Dear Forum, I would like to know if it is possible to schedule technician task like we do with preventive maintenance task. However I need these tasks to appear in the tasks section for the technician daily or weekly. For example i would for a technician to receive a daily task to check backup. Let me know if this is possible.
Starting appmanager
Hi all, I'm testing appManager for further use it in application monitoring, it already installed on a server the when i log off my account to server, i can't access the application again, that mean to access it through my client machine, i need to be connect to hosting server restart the application and then log in into the application, then after i can access it through my client machine, i would like to ask if someone can tell me what to fix that issue! Thanks Regards
Open Connection and/or Users on a Webservice
Hey there, is it possible to monitor how much users/open connection are using a webservice at the moment? best regard DrOetcker
New query report
Hello , I would like to make a weekly report using the query to get the following fields of the request and should be sorted exactly as below . Technician Request ID Assigned time of the request Resolved time Request Title Request Description Resolution I have created a custom report for this but I couldn't get the assigned time parameter , I found only the created date . Thanks in advance
Enforcement of Required fields
We have required fields that need to be populated for every ticket (Category, Level, Priority). When a Help Desk associate creates a new ticket, this is not a problem and enforced the rule. However, when a ticket is auto-created from an email, the Help Desk person has the ability to just assign the ticket to a technician, without populating the required fields. Please consider adding the following features into your roadmap: 1. A ticket cannot be assigned if the required fields are not populated.
can't update SDP
can't update SDP from 8206 to 8210 error log: 22.08.2013 17:55:34 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : 22.08.2013 17:55:35 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode 22.08.2013 17:56:13 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Users\vidoq\Downloads\ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_10_0.ppm 22.08.2013 17:56:13 [com.adventnet.tools.update.installer.ApplyPatch] [INFO]
problem with MSSQL
Hi, When I try to execute the command "ChangeDB.sh" during PMP installation on Linux, I get an error(attached) Could you please advise me, how can this command be executed from the console (command-line), without GUI?
'An error when processing the request...
Hi, When I click on the resource report symbol in either the resource tab or the user report symbol under Admin, Users a new window launches but it then says 'An error when processing the request...': Other reports seem to run fine apart from this one. Any ideas?
Filling via api adittional fields created in accounts
How can I fill via ssh api an adittional field that has been created for an account? I will like to be able to launch something like this: "ssh -p 5522 api-user@pmphost -i /home/api-user/.ssh/id_rsa CREATE --resource=server1 --account=user --newpassword=pass --custom_field=Yes", where "custom_field" is the adittional field created for the accounts. Right know, it seems that it is only possible to create an account by specifying the login, password and notes of it. Thanks in advance, David Arroyo
How to allow users to see only his "owned" passwords from different resources?
Hello, I'm trying to create a resource group and user structure where each user is only able to see his own account/password for each resource. Imagine this situation: - Server A (Linux) -> username/pwd: davidA/pwd, johnA/pwd2 - Server B (Windows) -> username/pwd: davidB/pwd, johnB/pwd2 My goal is that the PMP user "david" be able to see its logins (davidA/pwd and davidB/pwd) but not john's ones. Is this possible to accomplish with PMP? This seems to be a matter of assigning ownership to the accounts
Techinician notification doesn't work on new request
Hi, When new request is created it should notify technician which are added to notification rules. It doesn't work. We have this on "Alert the following technician(s) by e-mail when a new request is created." All other emails work. If technician is assigned to the request then it works but if request is "open" and not assigned to anyone then it is not working. How do we get this work? I think this should work because there is option in notification rules, right? T.Matti
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