User Group membership control
Hello, Have a request for improved control as to user group membership. It is understood the admin has elevated privilege to the password admin. It is also known that an Admin may make a member of any user group. It is finally understood all actions are audited. It is also known that changes of membership rights may be mailed as a notification. We have three groups which we would like to restrict and force approval by the owner of the said groups. These assets are extremely restricted and we are
Prevent maint tasks templates
I want to create a template to use for preventive maintenance tasks. I only want it to be used for prevent maint tasks. I created an incident template called preventative maintenance tasks. Even though I have not given anyone access to it, technicians can see it. How can I create a template I can use only for scheduled prev maint tasks, and not be used by any users?
Asset Lease Date Expiry Notification
Is there any way of setting up an email notification for when the lease date on assets run out? If not could this be looked at as a possibility for a later version.
Email Fetching stops after upgrading to build 8210
Since the last upgrade to build 8210, email fetching keeps stopping. Restarting fetching only to stop again in a few minutes
WLAN QoS
how to configure QoS in WLAN... if any1 have code or algo plz share it..
A report to show which workstations have Static IP's
Hello, I am wanting a report that I can run, that will show me a list of workstations with DHCP (No). I noticed when I click on an individual workstation and Edit, I can see where it shows DHCP (Yes or No) drop down menu. Is there a way to run a report that will give me a list of workstations that do not have DHCP enabled ? Thanks in advance for any help.
Reports Problems
I've already submitted a request in the Support Web Service Portal but haven't been responded yet... No sure what happens, I sent email to ServiceDeskPlusSupport (servicedeskplus-support@manageengine.com) yesterday but didn't get any response. I was able to receive an acknowledge email with request ID before April. Does anybody meet the same problem? I am having issues when running a custom report. I was editing and saving a custom report and now it will not run nor can I delete it. This report
Group Availability showing as Zero even though all monitors show 100% availability and health
I have an issue that has only started recently. Multiple AppManager groups are showing as zero availability, however all the monitors in the group are showing 100% for both health and availability. I shut everything down and ran repairDB, which found a range of issues which appear to have been corrected. When running it a second time everything appeared to be ok. This hasn't fixed the issue. Any idea's? Running AppManager 8610 / Windows 2003 Server / Embedded MySQL DB.
WMI/CLI Monitoring with Custom Template
I'm having a problem getting my custom templates using WMI/CLI for performance monitoring. I want to create a secondary Windows 2008 R2 template for a group of servers that have different Performance Monitor thresholds than what I currently have set for built in template. As mentioned in previous thread, the template name begins with Windows, and Microsoft is set as the vendor. WMI credential test passes, and I can use WMI for process monitoring. Windows Service monitors are available. But using
Dns names not appearing for for pcs on another vlan
I have installed oputil6 on on e of my server, dns names for servers and workstations on other layer 3 vlans are not appearing, they are correctly appearing for the machines on the same oputil server vlan. I tried all what I can do and successfully resolved names using nslookup no problem. What would be the problem? Thanks
Meet us at VMworld 2013
We are participating in the VMworld 2013 US event, to be held at the Moscone Center in San Francisco between August 25-29, 2013. At the event, we will be showcasing multiple products including Applications Manager, OpManager, Site24x7 and Password manager pro. Specific to Applications Manager, we will be demoing our just released 11.3 version. The highlight of this version is the automatic mapping of VMs to physical storage arrays that provides better visibility into the performance of virtual resources
Applications Manager Version 11.3 released : includes enhanced VM-to-storage array mapping.
Applications Manager Version 11.3 is out now and, with it, we have tried to give our users visibility into the relationships between VMs and storage arrays. Also available now is our enhanced event log monitoring feature. Here is a quick glance of all the features that we’ve rolled out: VM-to-storage maps Traditional monitoring solutions focus on virtualization at the application level or the storage level, but not both. The VM-to-physical storage mapping feature gives users improved insight into
Different categories per user group?
Hello, I was wondering if it was possible to show a user only the categories that apply to him/her. For instance, if a person uses software solutions A and B, they should only see the categories A and B when submitting a ticket. I tried to solve this with user groups but didn't find a way to apply such a rule. Thanks in advance!
Allowing Technicians to create incidents
Is there any way to allow technicians to create incidents as we'll as work on them? Right now, as technician, it doesn't allow me to create a new incident since I'm not in the Requester's area. Is there a way around this?
Tab Name change
Dear Any Possible to be change the TAB Name in ServiceDes Plus? Example Contract => AMC CMDB ==> All ITEMS Advance Thanks & Regards Kodi
Import Date from Excel or CSV File
Hi, Is there a feature in SDP, wherein i could import an Excel or CSV File to create new Assets Category Listing\Database? Ken Fuentes IT&T Support Technician IT Support Centre Email kfuentes@hwns.com.au ———————————————————————————————— House with No Steps Making the most of our abilities Head Office 49 Blackbutts Road, Belrose NSW 2085 www.hwns.com.au
Block the creation of clients if they're not in AD
Hi all, I'm using SDP 8.2 (8208) and I have all my clients and technicians sync with AD, but I'd like to know if it's possible to block the option to create a local user on SDP when you write in a ticket a client that doesn't exists previously. Thanks!
Spawning child tickets off of a parent
My manager is looking for a way to determine the amount of work that is scheduled, vs the amount of work completed. For instance, we have a 40 workstation build that is due in Sept. Because the paperwork hasn't been completed, no tickets have been entered, and there is no visibility into the resources required for this. We are looking to create 1 parent ticket for the project, then spawn 40 workstation build tickets as children off of that. We also want to carry certain information into each of
Replying to ticket generates new ticket
I've seen the previous posts before but my problem persists. When a user replies to a ticket the subject line looks like this: [Ticket: # ##2103##] Re: [Request ID :2101] : test My notification email subject line looks like this: [Ticket: # ##$RequestId##] $Title The more replies we do, the more "Re: [Request ID :2101]" get added to the subject. How do you fix this?
Custom SNMP Monitor for Memory Status
Hi I would like to ad a custom SNMP Monitor to check the memory Status. I already have this implemented, but now I also see the status of the memory banks, that are not filled. How can I only check for the memory that is installed and not for the empty ones? **** memModuleStatus.0:-->ok(3) memModuleStatus.1:-->ok(3) memModuleStatus.2:-->ok(3) memModuleStatus.3:-->ok(3) memModuleStatus.4:-->ok(3) memModuleStatus.5:-->ok(3) memModuleStatus.6:-->not-available(4) memModuleStatus.7:-->not-available(4)
SLA Violation Email after ticket closed
We just recently upgraded to the latest version of ServiceDesk plus. We were about 7 patches behind. At any rate, when we close tickets now the SLA violation email is still coming to the escalation teams. I did notice that there is now a "Resolved" option as well as "Closed". Should we be setting our tickets to closed now or is this a bug?
System Generated Request
Hi, Is there anyway to stop the system generating request i.d.'s withing existing requests, from an auditing perspective it is not helpful when there are apparently missing tickets when selecting all tickets. I know how to locate these tickets and that the system is generating them, but this does not assist the customer form an auditing perspective.
Remove resource from a form
How do I remove a resource from a service request form?
Event log rules is neither generating alarm nor sending mail
hi, i wanted to get notify whenever there is "error" or "warning" or "information" log in event viewer.for ex: whenever i log-off and log on my desktop . event viewer generating an log in application logs with EventID :4101 .so , i added a new rule in eventlogrules >application>add newrule. and then i went to my desktop device page Actions>eventlog rules i selected the new rule .and i changed in notification profile also. when i logoff and log in , the log is generating in event viewer but there
Status Change Time Stamps and Stop Clock Questions
Two questions: When changing a status is there a time stamp associate with those changes? Or, is there a way to measure the difference from when a ticket was open to when it was set to a "Resolved" status? I see that there is a stop clock flag in the statusdefinition table. Is there a counter that records "on the clock" activity? Thanks! Ian
Error when adding requesters
Has anyone had an issue when adding requesters? I am told that requesters are unlimited. I have about 450 to add. It looks like on the Zoho side it says that we have reached our limit. I have called Manage Engine and they are researching. Any help would be appreciated. Annette
Ayman
In Asset Management, we need one field that is sequential and controlled by system for assets added. Asset Tag field or a new custom field can be but need it to me completely managed by system. similar to ResourceID which is hidden and can not be used. thanks
SLA Notification
since upgrading to 8.2. we are getting SLA warning notifications on tickets that were closed before the upgrade. Is there a way to resolve this?
Report request - software installed in specific department
Hi, i would like a report which does the following please: Workstation Summary Reports Software Summary Report But, additionally, it should display the User and only display a specific department's Workstations. I would then wish to copy and modify the department for each manager. Then I wish to provide it on their ServiceDesk Plus portal so they can run it live themselves. Can you help with this please? Steve Gray
SLA Notifications
Since upgrading to 8.2 we are recieving SLA warnings on tickets that were previously closed. how do we resolve this?
Incident template fields - requester view problems
I'm trying to create templates for specific requests, with specific values already chosen when the template is picked. I don't want these values in the fields to be editable, but the requester still needs to view them. In the settings for these fields, I've de-selected 'Requester can set' and selected 'Requester can view' However, this isn't working - whenever the template is loaded the requested is completely unable to see the field unless 'Requester can set' is selected, which makes no sense whatsoever.
Can NFA support NAS?
Hi All, Due to the high flow per second, the NFA server local disk is filled with flow data. The flow rate reaches about 8000/s on working time and the hard disk is 200GB, NFA version is running 9600 profession. Here is my situation: we couldn't log into the NFA GUI and make sure that username and password are correct, Finally we found out the size of disk which is installed by NFA program folder was Zero. It seemed that the 0 volume prevented from login, so we cleared the raw data and successfully
Recording all communications & reporting on communication frequency
It would be great if SC+ could record arbitrary communications with customers, with an indication of whether it was an incoming or outgoing communication. This would allow us to keep track of whether our support reps are communicating with our customers frequently enough. At the moment SC+ records incoming and outgoing emails, and we encourage reps to use the notes to record phone calls or remote control sessions. We cannot police if the customer is calling us or if we are calling the customer. It
ASA data collerc promlem
Hello. I have a problem with Netflow analyzer: Version : 9.5 Build Number : 9500 License Info : Professional - 100 Interfaces Device: cisco asa 5515-x. Displays only the total traffic. In the other tabs visible inscription unaccounted! Display interval 15,30,1. After adding the device one hour displays all right. Iam use this guide: http://blogs.manageengine.com/netflowanalyzer/2010/07/22/configuring-cisco-asa-netflow-via-asdm.html Screenshots: http://savepic.su/3045278.png http://savepic.su/3034014.png
Cisco ASA unaccounted traffic
Hello. I have a problem with Netflow analyzer: Version : 9.5 Build Number : 9500 License Info : Professional - 100 Interfaces Device: cisco asa 5515-x. Displays only the total traffic. In the other tabs visible inscription unaccounted! Display interval 15,30,1. After adding the device one hour displays all right. Iam use this guide: http://blogs.manageengine.com/netflowanalyzer/2010/07/22/configuring-cisco-asa-netflow-via-asdm.html Screenshots: http://savepic.su/3045278.png http://savepic.su/3034014.png
How to connect HuaWei's netstream?
How to connect HuaWei's netstream?
RAID-Adapter-MIB.mib. Couldn't resolve these MibNodes : { FC_Channel }
Hi I tried the following mib (RAID-Adapter-MIB.mib), but while importing I get the message: RAID-Adapter-MIB.mib. Couldn't resolve these MibNodes : { FC_Channel } Can you help me with the mib file? Thanks
Agent Install
Any knows how to install SDP agent in Ncomputing clients?
new request
copy-paste of data causes crash of the system
Email command not working
Hi, I am having problems with the email command. I've tried many different things but can't get it to work. I am sending an email from my own email account. I am a Technician in the system with SDAdmin rigths and the email address I am sending from is the email address in my Technician account. These are the settings: This is the email I am sending: The SITE and ACCOUNT are valid. The ACCOUNT is actually the MSP Details Account. The System Log Messages are useless in terms of telling me what is happening.
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