Error - Credential provided in the org settings is not a member of view only admin group
I still can't get this to work ...I'm using the admin account in organization settings, have the MAPI installed, shut down and restarted exchange reporter ...still no luck. all other aspects of the program seem to work, just not mailbox reports. I need these more than anything and I like this program, alot! ...just need to get this up and going and you have me sold. thanks for any help Error Occured The credential provided in the 'Organization Settings' page is not a member of view only administrative
"Others" in Consolidated Report
When I run a consolidated report on either of our ASA firewalls, most of the traffic in all categories (Application, Protocol, Top Source, Top Destination, Top Conversation) appears in the last line called "Others". We would like to find out how most of our bandwidth is being used. Is there a way to find out what traffic is being labeled as "Others"? Thanks. -Glenn.
Monitoring IIS and ASP.NET (also, viewing PerfMon metrics)
How can I monitor IIS and ASP.NET applications? I would like to be able to look at metrics that I see in the Windows PerfMon such as Requests/Sec, Request Queued, etc. Does OpManager provide the ability to monitor using all the metrics in PerfMon?
Data not available for the selected period.Please select a different period
I keep getting this error when generating the all events / all down events reports? Error: Data not available for the selected period.Please select a different period Any ideas on how to fix?
Email to SMS Convert
Hi, As of now I have alert with the emails will it possible to convert to SMS & Send it like sms to the mobile no? Is it possible with OP manager?
Linux Probe Install Error
Ticket # 4617168 Ran the linux install for probe and get one of two errors, please assist. “Central Server Port may be Misconfigured.” “Please install probe compatible with central.” This is the install file I downloaded http://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_Probe_64bit.bin My central server is http://opoff01:8080, it is a windows server. Is that an issue?
Script Monitor - Perl script on remote windows system to check socket status on another system
Hello, I have OpManager setup to run script monitors on a linux box that checks socket connections to a third (remote server) OpManager runs a script on System B that checks a port on System C and returns the result to opmanager. This works fine. The problem is I need to move the current linux system to windows and need to find a way to execute a perl (or other script) on System B from opmanager that checks port/socket status on System C, and get the results back to opmanager. This this possible?
404 error at external
Hi! I've installed OpManager a couple of times, changed the port, but i keep having the same problem over and over. I can access OpManager locally on the server where OpManager is installed, but i can't access OpManager from anywhere else. What am i doing wrong?
Workflow Execution on device other than the alarmed device
I have been able to configure a workflow that kicks of a task on a server to restart an interface on our Datacenter firewall when it detects that one of the IPSEC tunnels connected to it has caused a routing loop. Since this has to be an SSH connection I have to use a program outside of OpManager. The batch file and program work, and are executable from OpManager. The problem I have is that since I have to set the Device to the server that holds the program and script, I can't pass the ${DeviceName}
updating multiple fields at once
Hi, I have a question; we migth want to change some fields/entries that we use in the tool. Is it possible to change it for all cases in 1 go or should we edit them 1 by 1 Regards Johan
Creating a 3 level sites organization
Hi There, I'm new to ServiceDesk Plus and was wondering if someone can show me how to create an organization with 3 levels such as: Regions/Site Group/Site. Thanks for your assistance Patrick K.
Tasks not being created
I've created an incident template, which has a task associated with it. I've created a preventative maintenance task, which uses this incident template. When the scheduled time occurs, a record is created, but the task associated with the template is not created.
Can't see version #'s of grouped software in Inventory
I need to group my Nitro Pro software into a group so that I can manage the license reporting feature. However, when I search for Nitro Pro installations in Inventory, it just returns 'Nitro Pro Group' and says 14 installation. When I drill down, it lists what 14 machines have it, but not the version number on each machine. 'Version' is not avail in the column selector either. I need to determine which users are not on the latest version. Seems like an oversight to me.
Important: Static IP Address for Mail Communication
Dear Users ServiceDesk Plus On-Demand currently uses the static IP address 72.5.230.65 to send and receive mails. We are now adding another IP to the existing one. All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the static IP address are requested to make the following changes to your fire wall configuration. Please allow the new IP address: 74.201.84.80 in your firewalls IN ADDTION
Unable to start service ManageEngine ServiceDesk Plus
Hello, When I trying to start the service, the system display an error. If I run the command run.bat: Could Not Find D:\ServiceDesk\bin\jndi.properties Server is starting. This may take a minute ... Failed to start the server. Please refer logs for more details Normal Shutdown. Server shutdown complete If I run the command sd_service.bat: FATAL | wrapper | Unable to resolve the full path of the configuration file, : The operation completed successfully. (0x0) FATAL | wrapper | Current working
Menu issue
When we try to open notification menu we see "Notifications + All problems" menu.
Worklog Description does not wrap
When viewing the worklog description in a request, it does not wrap in the field. It just keeps going across the page. The only way to shorten it is to manually hit enter after each line.
Service categories in Requests view
Hi, could you tell me why in the Requests view I can't set "Service category" column? Only Category or Subcategory... I have a few Service categories, such as "Service request", "Presales request", "Internal request" and I'd like to see in the Requests view which type of service it is, but I can't see "Service category" in the view customization. Thank you in advance. Regards, Kuba
Change the Requester Details shown at the top of the Request Template
At the top of the default request template there is an area called "Request Details". This displays Requester Name, Contact Number and Department. We want to be able to add in additional Requester Fields to this, but cannot see any way to do this. Is it possible? If so, how? Thanks Trevor.
Correct service account for ManageEngine ServiceDesk Plus - MSP
Hi, Every couple of weeks we are experiencing instability in our SDP instance. The end result is that the application becomes unusable and we need to restart the ManageEngine service. We get the following errors in the Windows event log: OpenSCManager failed - Access is denied. (0x5) and sometimes: There may be a configuration problem: please check the logs. However, I'm not sure if the error is related to the cause of the problem, or is a result of the system crashing. The service uses the 'Local
Multisite configuration
Hi All, I'm new to Service Desk Plus and would like to know how to configure a multisite Model with 3 or more levels such as Organization, Region, Group Site and then Site. How can I do that? Thanks Patrick K.
Custom alarm messages don't work
Hello! I'm trying to add new syslog rule and I would like, to configure custom Alarm message, but when I do it, I still can't see my message - there is just default syslog message without my adjustments in the Alarm message in my Alarms monitor. Can anybody help me solve this problem?
SSL
Anybody know if you can set ServiceDesk up to use an SSL connection? We recently had an IT audit and they ding'ed us on that
Wiping Exchange Data
Hello, Does ManageEngine wipe Exchange Data by removing the Exchange profile from the device or is there a way to wipe just the data that is sync'd via ActiveSync? Thank you,
AppManager 11 - Windows 2008R2 - "Interface is removed"
We have a 2008R2 monitor which is showing critical Health Health of [server] is critical. Root Cause : 1. Interface isatap.{3E86BA00-5BC4-4C13-9F9F-37A9B203EE2B} is removed I check the server event logs and there are no events since the last server boot time relating to this interface, and the interface is there Tunnel adapter isatap.{B5BE3E3A-B835-46A0-A43D-3E5867B3FF3E}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . .
Warranty Scan process questions and suggestion for future release.
Does the warranty scanning take place during the inventory scanning? If so, may I suggest that this be a seperate user scheduable task? From what I've seen, typically the most important information for warranty scan is gathered at the time that the agent is installed on the computer (it grabs the serial and model number of the computer). Typically this does not change. In my mind, the warranty scan tasks should be something that is scheduled for off prime hours, and only communicates back and forth
Inventory Process never finishes
Since patch level 80251 and after 80260 patch for Desktop Central, I am not able to get the inventory summary to finish. the only way to stop this is to restart the Desktop Central Service on the server. I've stopped all scheduled Inventory Scans and it is still doing the same thing. Is anyone else having this issue and is there a fix?
MySQL Access
Where can I find the mySQL root password and port? Try to come up with a query for a custom report on my own.
IPv6 and Wake on LAN
Using Desktop Central with Windows 7 Pro client PCs. I'm having a problem with the Wake on LAN feature. It appears that DC is detecting both the IPv4 and IPv6 addresses of the PCs, and displays them both on the WOL page. The "Broadcast address" is left blank. When trying to wake a PC the resultant error message is "IP, MAC or Broadcast entry not valid". I can manually change the IP address, deleting the IPv6 address in DC, and adding the broadcast address, and then it will wake the PC. However,
Custom Query to get system group details
Hi, I am looking for a custom Query to get system group details (users in administrator group) using Desktopcentral. Thanks in advance..
Automated Patching Failed
Last night, none of our machines scheduled were patched. The error is "No missing patches found". All of those machines are missing patches and show up in the Highly Vulnerable category. Those patches have all been approved. If I click the PC name under the patch scanning task, it doesn't show any missing patches. But if I click the PC name under the All Managed Systems category it lists all of the missing patches that came out on Patch Tuesday. Why did this fail and how can we resolve this?
Connecting with Mondago
Mondago is an app that would connect our VoIP phone system to third party software to enable us to auto open/populate tickets when someone calls into our call center using ANI technology. Would this work with this product?
Is there a way to check a desktop compliance?
We currently use Altiris and we have built a baseline for our machines. For example, all machines need to have a shortcut on the desktop to an internal web server. The agent runs a compliance check every hour and it checks that the icon is there. I see how to install the icon with Desktop Central, but if I delete the icon, it never comes back. It looks like the configuration tasks are a one time only thing and cannot do routine compliance checks. Am I missing something?
Unable to set ticket status to Resolved
Hi, On changing a ticket's status from Open to Resolved and then selecting Update Request, we receive: FAILURE :Exception occurred while performing the operation. This is regardless of the technician used. The service has been restarted. The server has been rebooted. The latest hotfix has been applied. ManageEngine ServiceDesk Plus 8.2.0 Build 8210 (issue occurred also under 8.2.0 Build 8207). Windows Server 2008 R2 Enterprise SP-1 x64. This has been tested in IE 10, Firefox 23 & Chrome
Merging Template with service request
Hi We have created a template in the service catalgue (with tasks) and wish to merge this template with standard service requests. However when we try we recieve an error that this is not possible. Can you advise? Build 8.2.0 - 8208
AD360 Fixes and Enhancements
Release notes for build 4207 (Jun 14, 2018) Highlight Simplified SSL certification tool: A completely revamped SSL certification tool allows you to easily apply SSL certificate for AD360 with just UI-based actions. Release notes for build 4206 (May 18, 2018) Enhancement Product and event notification: Stay updated about new product features, events, and more. Release notes for build 4205 (May 15, 2018) Highlight Centralized reverse proxy support: Enhance security by configuring AD360 as a reverse
Incoming Speed off by 10 times lesser
Hi there, After we upgraded to the latest version. The incoming graph of our interface seems to dropped by 10 times. Outgoing works fine. Is it something to do with the sampling rate? We export sflow from this interface. TIA!
Detailed Application Reports functionality disappeared
Have been monitoring one Host and one Application (print server( for about a month. The Print Application reports dissapeared this morning. How do I get the past month's Print Log data back ???
Can I see which challenge questions users have used to enroll?
Hi A question has come up regarding challenge questions. Once a challenge question has been answered by someone enrolling it can't be changed (correct me if I am wrong) - so should we need to change a question is there a way to see who has answered a particular question? Then we can assess how many people we would need to disenroll to be able to change the question. Thanks
Unable to disenroll a user
Hi I am testing ADSSP and need to disenroll all of the users. Going through Reports - Enrollment Reports - Enrolled Users Report and clicking the X works for all but one person, if I click the X next to this person it makes their detail change to bold text and doesn't disenroll them Any ideas? Thanks
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