Attachments for Resolutions
It would be great to be able to add an attachment to a request solution and have the attachment sent when sending a resolution notifications
Also, if an existing solution with an attachment is copied to the resolution, the attachment should also be included.
Also, when a resolution is added and the option to notify requester is enabled, anybody in the 'email ID's to notify' should also be sent notification of the resolution
Topic Participants
Ed Dark
ServiceDesk Plus
Warner ten Kate
Uma Pachipala