I am new to service desk plus and encountered a rather frustrating issue.

I have compiled a list of categories and built a service catalogue but need to assign these to groups. My company plans to use service desk plus as a MI tool with multiple departments similar to a IT company with multiple departments.

I need to assign particular requests to different groups although I have set up Support groups and User groups I am still unable to do so.

I believe the answer lies in a group template which can be found on the incident template but this appears as blank

Can anyone offer any advise on this.

Regards

Dave