We have started and stopped fetch. there were no error logs stating any issues with fetch.

The e-mails go out they are just not seen when they come in.

I have checked exchange and there are e-mails sitting in the service desk mailbox. (i assume fetch delete these when picked up)

Not sure where to start.  We believe this function used to work but unfortunately we just launched and we deleted all old tickets. to start fresh.

We also lost our service desk admin and are rushing to learn the settings.

Any info is much appreciated.