Approval Link in Approval Mail Content
Hi, I saw there is $approval link for the message that sent to the CAB for recommendation in Change. However, I didn't find the $Approval Link for the message that sent to service request approver for approval... I think it makes things easier if there is approval link in request since the approver has to click the request link-> log in ServiceDesk to approve request currently. We are expecting that they can approve the request just by clicking the approval link in email, then click 'Approve' and
Set up a Business rule using Requester Addiotnal Field
Hello, i've encountered a problem using requester additional details imported from Active Directory . The base task was to create a Business rule according to some additional Request details. The detail needed was created as an Requester Addiotnal Field - Company, i wanted it to be fulfilled by "company" user atttribute in Active directory. As i succesfully configured ServiceDesk to fulfill the fields in Requester Additional Fields and Common Addtional Fields and imported it from AD, i realised i
Stop forced backup in SDP ?
HI Team, Please guide how to Stop forced backup in SDP while updating the new build. Current build Version: 8.2.0 Build 8206 Updating Version: 8.2 Build 8211 SDP Exe 64 bit. DB: MSSQL plz revert Regards Kunal Malhotra
Expired session redirect
Hi, When a user requests an unlock code and the session expires the login page that the user is redirected to (https://xxx.yyy.zzz/accounts/SessionExpiry?methodToCall=sessionInvalidate&isGina=null) doesn't show the rebranded corporate logo (broken link) or the icons for the unlock/reset functions. Note that I have customized my login screen ("DomainLogin.html") Thanks, Tom Image capture of the page with broken links:
Infrastructure Upgrade
We are planning an infrastructure upgrade for our primary datacenter on Saturday, Aug 31, 2013, between 7 AM PST (US) and 10 PM PST ( US). During the upgrade process access to ServiceDesk Plus On-Demand may be intermittent and we apologize for any inconvenience. Otherwise, we expect things to be normal, as ServiceDesk Plus On-Demand will get served from our secondary data center during the specified time period. We request you to whitelist all the below IP addresses in the allowed list of your firewall
Users can edit disabled fields in their profiles
We are using ADselfService Plus, and have discovered that users can edit disabled fields such as 'job title', which should not be editable by the user. We have found this problem in version 4.5, build number : 4544. Steps to reproduce: 1. Login to ADselfService Plus profile edit profile page. 2. Right click on a disabled field and click "Inspect element". 3. A panel will open at the bottom; right click on the highlighted line of text, and click "Edit as HTML". 4. Remove the segment "disabled='disabled'
Restrict ADSeflService access by AD group membership?
Is there a way to restrict access to ADSelfService by AD group membership? I'm aware of the OU restriction option but that is not as easy for us to achieve with our current workflow, I want to restrict terminated user accounts from being able to access during our 30 day retention period where we keep them active prior to complete removal.
Section Modify User Properties
under the General tab, all fields are empty even in the delegation superuser role fields are empty and we are in the final version of the application. Everything worked fine before. thank you
Migrate database Netflow Analiser Plugin - Opmanager
Hi, I have installed opmanager and netflow analiser plugin, Opmanager use MSSQL database , but netflow used other database (POSTGRESQL) This link http://www.manageengine.com/network-monitoring/netflow-monitoring.html say: "Does the NetFlow Plug–in need a separate database? NetFlow plug–in uses the same MySQL⁄MS–SQL instance of OpManager for storing the collected data. " But this not work for me, please how to configure netflow analiser plugin use this same opmanager database ? Thank's
Inventory issue - hardware transition
Gents, I see the following issue in inventory. I think, it's a typical issue in many companies. For example, you have two identical laptops: box1 and box2. Box1 is broken (for example, LCD crack). You need quickly fix user's issue. You move hdd from box1 to box2. User is happy, but you are not happy with a mess in the Inventory. What you will see in the inventory. You will see two laptops: box1 and box2. Box2 is the same, there is no any changes, because no any hardware scan. After Asset Explorer
SSL Setup and Configuration of EventLog Analyzer
Could I have updated instrucitons on configuring SSL functionality to the Eventlog Analyzer web interface? There are directories and references in the Instruction Manaul that do not exist. Here is a copy of my server.xml from the C:\Manage Engine\Eventlog\conf\ foler. I was able to produce the certificate and have it in the C:\ManageEngine\EventLog\server\conf folder because I did not see the manual's refrenced location. Thanks, Joel
Import SQL Log on ELA
Hi We create an admin account on SQL SERVER then try to import log sql but an error occurred display that the username and password is wrong or the server is down Regards Ahmed
File Copy user variables
We're trying to setup a job to copy Microsoft office template files to C:/Users/userid/appdata/roaming/Microsoft/tempates and other similar folders. The default variable of "$userappdata" appears to go to Documents and Settings. With Windows 7 (and later) this doesn't work since the path is to "Users". I'm assuming this is the issue since the file copy isn't working. Is this a compatibility issue or is there a different variable or is there another way of doing this? Thanks
order of collection wizard
i have a process i want to run on our PCs. I want to first send a message box that will say we are going to update a program. then if that program is running kill the process and then copy a file that is running. If i build a collection i can choose custom script, file and folder operation and message box. It seems to always put the custom script first but i want it to be second and wait 60 seconds before it copies the file. Thanks
Importing logs. When they fail, they just stop and you have to set them up again.
Hi, I am importing logs from the local host. I set the job up to import daily. It imports OK until it hits a problem and then says import of log file failed. The trouble is you then have to set up all the import jobs again. It would be better if when they failed one day, it just tried again the next. Steve.
Service Desk server will not start
Getting the same error other folks seem to be having on startup. Attached ouput of run.bat Please advise
Task Management
I suggest that task shall accept attachment.
As a Technician - how can I view requests that I initiated?
As a Technician - how can I view requests that I initiated/requested? If I select "My Open" request I only see those where I am "Assigned To".
Change Netflow Port RedHat 6 Server
Hi, I need your help!!! How can i change the port of NetFlow from 8080 to 443? Thank you so much!! Regards Lorenzo
Juniper EX3200 Monitoring - MIB/OID question
Hi support, I am trying to monitor Juniper EX3200 and probings are strange. Memory is always 99% and interface traffic is not correct. I believe I do not monitor it correctly. Here is what I have in device template. System OID=.1.3.6.1.4.1.juniperMIB.jnxProducts.1.1.2.30 CPU .1.3.6.1.4.1.2636.3.1.13.1.8 Memory Utilization .1.3.6.1.4.1.2636.3.1.13.1.12 I cannot find OID for them. These are automatically populated after I add 1.3.6.1.4.1.2636 Here is what I had done. I downloaded https://www.juniper.net/techpubs/en_US/release-independent/junos/mibs/mibs.html.
Where forwarding or replying to an email in a ticket, include the last updated user/time/date
When forwarding or replying to email stored inside a ticket, could the last updated time, date and username be added between the existing text and the text I am about to add. Basically have the same behavior as I would expect for an email package when doing the same thing.
Cannot import CSV with changes
Hi! I am trying to import a CSV with changes to 200 users. I want to change different attributes like mobile, manager etc. on each user. I go to Modify Users under CSV import and press import to my file. The system reads my file OK and gives me the information about my users. When i click "update in AD" it asks me to define a match criteria for Users in AD. But here i cannot choose the obvious ones like SAM account name or Display name. I can only choose attributes; Title, Mobile, Company, Manager,
Task notifications contain comments from another task
When a task is assigned the comment in the notification email is from another, unrelated task. For example I create Request ID 12286 and create and assign a task which gets Task ID 6452. The email notification that the assigned tech receives has the comment from Task ID 6439.
Report to Show Customer Interactions
Hi, I'm looking for a report that will show me each update, either a 'Reply' / 'Forward' or 'Note' added to a ticket. We need it as we have a KPI to keepthe customer informed in the ticket process x times a week. It would be the same details as you'd effectively see if you goto a ticket and select Print. Can this be done ? Ian
Difference between "Service Category" and "Category Services"
On the Incident template you have the option to have both "Service Category" and "Category -> Services". But what is the difference between these two option?
Feature Request - APC Metered Rack PDU
Could these devices be included in the next version of OpManager? I believe there is a need for this. Thank you Edited to add: I wanted to attach the mib for the PDU but the file was too large.
Using Move Users, Select OU not working as expected
Hi, When I tell the Move Users utility to look in a specific OU for the user accounts to move (from a list imported as a csv), shouldn't it look in *only* that OU? It looks like it's not working the way I expected; in other words, it's moving user accounts from OU's that I didn't select. Can you please let me know what I'm missing? Thanks!
What is the difference between resolution and solution?
We've been using our solutions area as a knowledge base like a wiki for the public viewable stuff and for the technicians only it is used both as a wiki and knowledge base for various processes. I'm struggling to understand what the Resolution area of a ticket should be or could be used for since we have not yet been using it so no experience to date and we've been using this product for over 4 years now. I was thinking, in terms of programming languages, it could be used much like the "final" block
manage desktop clients in DMZ
I have a number of servers in my DMZ whcih are not part of my AD domain. these are webservers that are vm guests on a hyper-v host. Well i wonder if Desktop central to manage these servers? If so what are the ports we need to open for secure communication and whichdirection? Since these servers are non AD members what setting should i use for the agent? Thanks.
Assets - Servers aren't being scanned for changes
Hello, Current Build: 8100 We have a number of servers that are not being scanned. Also, some of the servers are virturals. Our workstations seem to scan with out any issues for the most part. We are an Active Directory environment Does anyone have any idea of things that I can check on the servers to get them to scan ?
report storage > 'mailbox stores growth' does not display all of the mailbox stores
As you can see below we have 13 mailbox stores, but only 8 of them displayed on mailbox stores growth. Need your advice
Issues with monitoring Hyper-V servers
Hello. We moved to an enterprise version (master + probes configuration) build 9400, and started experiencing issues with Hyper-V servers monitoring. Some performance monitors can't be added (none of the monitors of HyperV Monitors group can be added; "Free Disk Space in GB/MB/%”, so we can’t monitor free space on a Hyper-V space) VM's can't be removed from the monitoring system (they appear after removing in a few minutes. We have some test VM's which we don't want to monitor and spend our license
Cannot authenticate with AD
Hi, I installed SDP and configured the AD authentication. I also imported the users, but I cannot log-in using the AD. Can you understand what going wrong? I attached the logs. Regards. RD.
Feature request/enhancement: Manage DC Agent Settings by groups...
Hi, I would like to be able to have the DC Agent behave differently according to the different types of system on which it is installed. i.e. On office bound desktops I don't want users to interact with DC at all, so I don't want the agent tray icon to be displayed. However, for laptop users and servers, it would be more useful to have the agent tray icon displayed. Is this currently possible? If not then please add it as a feature request/enhancement for the product. Thanks, David.
Reports: show a report with assigning technicians
I need report show assigning technicians. can you help me please??
Rearrange Home Screen
Can someone identify which file I can edit to adjust the layout of the main page for Requestors? Specifically I'd let to get rid of the far right column where the video link currently lives. I've tried to find it myself searching the directories for the title and even the name of the css value used, but I can not find it. Thanks!
incident template
hello i'm trying to add fields to an incident template but i'm facing two problems 1- the text choice in the field to add is turned off 2- i have repeated field in for a parent field, so after finishing the design and saving, i find the template has removed many of the fields
Desktop Central Dynamic Custom Group Conditions
Hi We are using desktop central 8 build number 80261. When we create dynamic custom groups conditioning with software name we need to combine AND and OR together. Lets say; first I'm looking for two software, its enough if one of them is present, but then looking for a third one which is mandatory. (Software A (OR) Software B) AND (Software C) Can I achieve this? Best regards
Reply to closed request action not working
Hello. In Self Service Portal Settings, under "When the requester replies through E-mail to the closed requests. Perform the following:" None of the options work. I have enabled "Append the reply as conversation to the request and notify technician." and tested on multiple requests, and if the requester replies to the Closed Ticket notification, the reply doesn't get appended to the conversation and the technician doesn't get notified. All other email functions in SDP work fine. SDP 8210 Thanks
No email received when assign a ticket (8201)
Hi, I updated to 8200, then to 8201 last saturday. Then, my team reported me that when a ticket is coming an unassigned first.. if "technician A" assigns this ticket to "technician B", the technician B never receive a notification by email warning him a ticket is assigned to him. I correctly checked in the Notification Rules and "Alert technician by e-mail when a request is assigned." is correctly checked. This error (not notifying) occurs only at first assignment, because i tried to assign
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