Send a reply template from business rules
We have a number of standard responses we would like to send back to users when they log a service request. I can't see any way of doing this in the business rules - am I missing something?
Essentially what we want to do is, for example, if somebody requests a printer PIN then it logs the request and
sends back an email advising them how to log in to the printer portal and change it themselves then auto close the ticket.