New Features in 8212 (Released on: 17 September, 2013)

• SDF-52310 : Group Notification - Notify the selected Technician in the group for the following operations of the Request.
  • PickUp
  • Assign
  • Merge
  • Link\DeLink
  • Problem Associate\Dissociate
  • Change Associate\Dissociate
  • Add\Delete Attachment
• SDF-52415 : REST API support for Service Request. Below are the additional operations provided for Service Request.
  • Add\Update Resource Section
  • Add\Update Common Additional Fields and Service Category Additional Fields
  • Add\Update Editor Field
  • Add the Select Approvers Field
• SDF-50167 : Calculation of Task Scheduled Endtime based on Starttime and Estimated Effort. Calculation of Endtime will consider site's operational hours and sla( if request's task ).
  • Cannot complete child task before parent task is completed.
  • Cannot mark dependency between Closed child and UnClosed parent task.
  • Scheduled Starttime will be set for child task when all the parent tasks are closed.
  • Scheduled Starttime will be set for Request's non dependent tasks while creating request from request template based on Self Service Portal Setting under Request Feature list.

Issues Fixed in 8212

• SD-46837 : In IE 8 and 9, "Portal Usage" area in self service portal does not load after the user goes to a different Module and returns back to the Home page in Requester Login. After refreshing it loads properly.
• SD-51315 : Currenttime will be set as endtime while creating new worklog.
• SD-51623 : Work log description is not "Word Wrapped" in Worklog list view.