ManageEngine Service Plus will be implementing the following features really soon but I'm hoping these can be implemented on Service Plus On Demand as well because we are unsatisfied with the current Change Management features

• Option to create multiple Change Templates and specify a workflow for each template.
• Support for creating a normal template and an emergency template with each having its own workflow.
• Notifications based on roles - Option to configure the roles ( Change Implementer, Analyzer, CAB Member, Line Manager, etc... ) to whom the notification should be sent when a change comes to a specific state.
• Support for specifying the closure code, down times, impacted user and assets, reason for change and the risk involved in the change.