Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Added a new phone icon to the Product Type icon
Quick question on version updating
Hi I will be updating our production SDP version this weekend from version 14105 to version 14205. This is so we can switch to MS Graph. I noticed in the update directions it said to download and install this cert? I don't need/use my existing cert? I
Inline image dropped, size limit
Hi, We have started getting more and more inline images dropped because of size limit. Our users have started using their phone camera more to send images to servicedesk. These images are often too big to be imported to Servicedesk Plus (MSP). Is there
Required permissions for the service account
Hi, i'm testing Vulnerability Manager. We use in AD tiering with T0-2. When i will patch a client is there the need of a special account or does the agent manage this? Regards Dennis
Customize customer cloud pricing with Billing Rules
Hi there, Managing customer-specific cloud pricing often requires manual calculations outside the platform. This makes it difficult to apply consistent pricing, accommodate different customer agreements, and maintain visibility into both actual and billed
Can I migrate a large OST file to Office 365 without losing emails?
Yes. The MailsDaddy OST to Office 365 Migration Tool is designed to handle small as well as large OST files without compromising data integrity. It securely transfers mailbox data to Office 365 while maintaining email formatting, attachments, folder hierarchy,
[Free e-book] How data-driven educational institutions deliver better student outcomes and institutional performance
Hi there, Most educational institutions spend far too much time reconciling siloed data and running manual analysis, leaving emerging risks undetected and opportunities to intervene unrealized. Our latest e-book explores how institutions can leverage
Using Winget and OS Deployer
Hi, Has anyone had any luck using winget in OS Deployer? I'd like to have the latest version of Zoom Workspace and Chrome and some others installed during OS deployment instead of manual updating the packages. Using the command "winget install --id Google.Chrome
WorkDesQ Employee Monitoring Software: How Has It Improved Your Team's Productivity?
Managing a team is not easy, especially when employees work from different locations or follow flexible schedules. Many businesses struggle with tracking work hours, understanding productivity, and making sure projects stay on schedule without creating
Require Field When FR/SLA Violated?
We are looking to add fields that allow the technician to enter why a request's FR time was violated or why a request's SLA was violated. We only want the fields to appear if violation has occurred. I am struggling to figure out how I can get this to
ManageEngine security advisory—Important security fixes released for ManageEngine Access Manager Plus
Hi there, This security advisory is to let you know that an authenticated SQL Injection vulnerability was identified in Access Manager Plus. The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-14828
ManageEngine security advisory—Important security fixes released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that an authenticated SQL Injection vulnerability was identified in Password Manager Pro, The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-14828
[New Release] ADManager Plus' latest build 8043 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8043. Issues fixed ADMP-13112: Scheduled reports failed to be sent as email content, and inserted images did not render in API mode. ADMP-13748: Push
Add undo to text tools
Adding an undo to the text tools would be really nice.
Subject Query
Is there a setting on the service desk system where we can put the subject of the original request in the email or attached the previous request so people have a better reference?
API Integration Key enhancements
Dear all, We are happy to share another set of features and enhancements for integration key which has been planned for the release. As you may already know, the integration key is primarily used as an API key to allow external applications or custom
Requests Conversations Forwarding
Good day, I might be missing the option or it doesn't exist. Is it possible to create a Request Forward Template or some kind of trigger, rule or script when a request, conversation is forwarded it inserts the Signature as configured in the Service Desk
Building Flexible Access Control for Collaborative Ticket Management
Use Case: Cross-Scope Ticket Access for Non-Technician Users (Requesters). A user requires visibility and controlled access to tickets that fall outside his access scope in ServiceDesk Plus. Scenario: An HR user (non-technician) needs the ability to access
Additional Fields maxed out
Hi, we have maxed out our additional fields, as we have built starters, leavers and transfer templates, as advised. Can the number of additional templates be increased to 300 or 350 ?
ADManager Plus app not working anymore
This might have started when I upgraded to 8042, but I can't confirm that. Android ADManager Plus app won't log in, I get a blank "ALERT" pop-up. (using correct password or wrong password) anyone else?
CMDB Business Service Not Showing in “Connect Service” & Inactive/Deleted IT Services Still Visible
Hi, I’m facing two issues in ServiceDesk Plus CMDB: When I create a Business Service in CMDB and try to link it from Asset (e.g., a server) via Add Relationship → Connect Service, the Business Service does not appear in the list. However, IT Services
Blank page after upgrade
Hi, after upgrade to the latest version 15.1 Build 15150 from 15.1 Build 15130 Can you advice how to resolve it please?
What is the best method to create a safe and secure Gmail backup in 2026?
The best method to create a safe and secure Gmail backup in 2026 is to use a reliable gmail backup tool instead of depending only on manual methods. While options like Google Takeout are available, they can be slow and less flexible for managing large
Device Control Plus: Add View Prohibited Devices to client agent context menu.
Nice if, on the client agent, we could right click the agent and select: View Prohibited Devices There are options to View Prohibited Software and other selections, but View Prohibited Devices would make it easy to see on the client that Endpoint Central
Restrict reopening cancelled requests
In general, restricting end users (requesters) from reopening cancelled requests is considered a best practice. Since a cancelled request represents one that was intentionally cancelled or terminated and allowing it to be reopened can impact workflow
HP Warranty API
Good morning, I recently setup the HP Warranty API to pull HP fleet warranty information into Endpoint Central. My question, is it possible to trigger our Endpoint Central instance to pull information for all our devices or must we manually click "scan
[Blog] Building always-on healthcare IT operations with AI-powered analytics
Hi there, Ensuring continuous and reliable digital care delivery requires more than static and reactive monitoring. Healthcare ITOps teams need to anticipate disruptions and accelerate incident response. Out latest blog shows how AI-powered analytics
Extract reportees of a manager
Hi team, can we get the reportees list of an manager who is working under him. we would like to achieve through admanager plus api. any help appreciated.
Build 8402 causing CPU spikes
Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%
Need to add an user to an AD security group using API which have multiple domains.
Hi Team, can some one please help me how to add an user to a security group via API(version 2) . we have 2 domains in our admanager plus . we need to provide both domains in the request as we are not sure the group is in which domain . please help if
Upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Workflow Assist is now available in all editions.
Patch Release: Google Chrome 150.0.7871.46/47 for Windows
Google has released Chrome version 150.0.7871.46/47 for Windows. This release includes critical security improvements across numerous Chrome and Chromium components, including Extensions, GPU, Browser, Blink, ANGLE, Skia, WebUSB, Safe Browsing, Network,
Patch Release: Google Chrome 150.0.7871.46/47 for Windows
Google has released Chrome version 150.0.7871.46/47 for Windows. This release includes critical security improvements across numerous Chrome and Chromium components, including Extensions, GPU, Browser, Blink, ANGLE, Skia, WebUSB, Safe Browsing, Network,
Patch Release: Google Chrome 150.0.7871.46/47 for Windows
Google has released Chrome version 150.0.7871.46/47 for Windows. This release includes critical security improvements across numerous Chrome and Chromium components, including Extensions, GPU, Browser, Blink, ANGLE, Skia, WebUSB, Safe Browsing, Network,
Old AD entries won't be deleted by the sync
Hi people, when i manually add a computer from Agent -> Computers -> Add Computer i keep on seeing very old AD entries, of computers deleted by lot of time (and not in AD bin). Seems that the daily sync can add objects but do not remove objects no longer
Hit the Slopes! A Guide to Experiencing Snow Rider 3D
Ever dreamt of carving through snowy peaks at breakneck speeds, narrowly avoiding obstacles, and feeling the exhilaration of a perfect run? While a real-life ski trip might not always be on the cards, the digital world offers a fantastic alternative:
Free webinar: 24+ hr/week of firefighting vs. 2 hours of strategy - How to prevent the dreaded DBA burnout
Are your DBAs spending more time troubleshooting database issues than driving improvements? You're not alone. More often than not, IT teams find themselves trapped in a cycle of troubleshooting performance issues, responding to incidents, managing unexpected
Clarification on Managing 80,000–100,000 Endpoints and Hierarchical Distribution Server Setup
Hello everyone, We are planning to migrate our infrastructure to ManageEngine Endpoint Central with the goal of implementing a Unified Endpoint Management (UEM) solution for our entire organization. Our environment includes approximately 80,000–100,000
"Scanning For Virus" on Package Creation stuck on 25%
I'm trying to create a software package for deployment for our Sentinel One EDR Agent and when I upload the installer, the "Scanning for Virus" is stuck on 25%.
How do we create a report for Service Template > Resource Info tab > checkbox selections
Is it possible to create a report in ManageEngine ServiceDesk Plus Cloud that can filter and/or find the contents of a Resource item checkboxes. For example: We have a New Hire Service Template. In the second section that is called Resource Info, we have
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