Additional Resource Info Question Field
Hi It will really be useful to my organization and will save a lot of time if we can have a pick list field like below: in the Resource Info module under add a Resource sometimes we will create a Resource Question that requires a long simple list and
Purchase Order Report
Good day, our company uses service desk plus. One of my colleagues wants to have a report on purchase orders for the past financial year. There is a Purchase order report template, but it does not show all required fields. I do not know the database structure,
Intune Intergration
Why ist in our Third Party Tools no Intuen Integration available? We are using
Solutions
Why is it that the majority of the questions that are asked here are referred out to support with no resolution posted here? Isn't the object of this community to assist in quick fixes and ideas so that we don't have to wait on support to help us, and
[Attention] In-product chat is moving to newer builds of Mobile Device Manager Plus
At ManageEngine, we're constantly refining the way you interact with us. And in-product chat is the fastest way to do it, without leaving the console. 9 out of 10 customers already work this way. So we have redesigned the in-product chat experience around
[White paper] Agentic AI in ITOps: Closing the gap between alerts and action
AI is rapidly becoming central to modern IT operations. While AI has improved how teams detect, analyze, and prioritize incidents, turning those insights into action still requires significant manual effort. For most teams, closing the gap between alerts
Create Service Request as they arrive via email
Is it possible to automatically convert incidents in Service Requests as they arrive, i.e by the use of business rules. Incidents can be converted to a Service Request within the call by using the actions. But if they could be converted as they arrive
Error Setting up Microsoft Graph for Incoming Mail
I have created the app registration for Service Desk following the directions on this link https://help.servicedeskplus.com/configure-azure-as-authentication-server When trying to click save on the incoming mail settings I keep getting error of One of
Strange Install Behavior
I am installing the latest version of servicedesk pro onto a brand new Windows 2025 Datacenter server (GUI) with the intent of migrating the old server to the new one. It installed without issue, and I allowed the setup program to start the ServiceDesk.
Deployments will not reboot after deploying
I've been having a problem with deployments for at least the last 3 months, and it's starting to really bug me. Deployments WILL NOT under any circumstances initiate a reboot when complete, this product has become next to useless since I have to closely
Feature Request: Automated Certificate Management Environment support
Hello, With the announcement of dramatically shorter certificate life cycles in the very near future, Will Endpoint central support ACME ( Automated Certificate Management Environment) for change out the server certificate at some point before certificates
Announcement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus MSP agent app from 'ME MDM' to 'Self Service'. The app will be automatically updated with a new name and logo on all user devices. The rollout will begin on August 15, 2026. The rollout will
Use MEDC Cloud Sorage Space instead of Distribution Server to install Windows Updates
Internet connection is blocked on our Windows Server. Only ME Agent can connect to Endpoint Central. It would be great if the Cloud Storage Space could be used to installing Microsoft Updates. (Updates Download to Cloud Storage Space, then installing
Software license allocation limits
Hi, Team, We have a customer who is having an issue when trying to allocate software licenses. The licenses are from CAL type, and they have 700 licenses to allocate. It happens that they can only allocate up to 500 licenses. It seems to be some limitation.
Turn cloud findings into clear, actionable priorities
Hello! Cloud environments generate a constant stream of issues. Idle resources drive up costs, misconfigurations introduce security risks, and availability gaps go unnoticed until they impact users. The challenge is not the lack of data, but knowing what
M365 Manager Plus build 4818 resolves vital security issues
Hello, M365 Manager Plus' latest build, 4818, fixes important security vulnerabilities. Issue fixes: CVE-2026-12591: An authenticated technician may exploit insufficient permission validation in the delegated administration interface to escalate privileges
CMDB Configuration from the Scratch
We are planning to configure the CMDB (Configuration Management Database) from scratch in ServiceDesk Plus. Since we are in the initial stage, we are looking for guidance and best practices for setting up CMDB effectively. As I am new to CMDB, I would
Most Recommended Lotus Notes to Outlook Converter Solution
MailsDaddy Lotus Notes to Outlook Converter is a premier and reliable tool designed to facilitate the conversion of Lotus Notes to Outlook PST format. This exceptional software allows users to effortlessly export single or multiple Lotus Notes files into
Mandatory Worklog for Closing Task BY GROUP, LIFECYCLE, OR TASK TEMPLATE
Is there a way to make Worklogs mandatory before closing a task for a specific Group or even Task Template? Perhaps adding a Task Lifecycle? Currently there is no Task Lifecycle and Tasks are where we track Worklogs. The issue lies in the fat that Requests
Reminders to Requesters for Unresponded Tickets
Reminders for requesters to respond to on-hold tickets is an important feature in the application as they help prevent tickets from remaining inactive, reduce backlog and accelerate request resolution. By automating follow-ups, they improve help desk
Upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus Cloud. Below is a brief run-through
Can Service Desk Pro be run on a Core Server?
Good afternoon, I am working to upgrade all my servers to the latest release of Server 2025. I prefer core for many of my servers as it does not require the GUI related overhead and generally run better. Will servicedesk pro install on a server core,
Project Scheduling
Hello, i have two inquiries: 1- is there any way to do resource and capacity planning for projects? i need to make sure that technicians are not over allocated with tasks. Currently the application allows me to schedule unlimited number of hours for the same technician on the same day. 2- Milestones and Projects scheduled start and end dates do not automatically calculate based on scheduled tasks contained within. Also, the estimated days and hours for tasks do not propagate up to milestones and
đź’ˇ How AI Accounting Software Supports Business Growth
Growth requires smart financial management. Businesses need access to accurate data and efficient processes to scale successfully. HelloBooks.ai is a trusted AI accounting software that helps organizations streamline accounting operations through intelligent
Teams Chat - Notification
When you start a Teams Chat from within a ticket, it would be a great addition to have the following functionality 1. Notification Icon Similar to Notes / Conversations in grid view when a user has updated a Teams Chat 2. Automated Message if using Teams
Compliance Reporting & Quarantine Rules
These appear to be defaults - can these be lowered - Ideally I would want 15 days
Customisable Power Management Report - On demand and via schedule
The information I want is contained in the "System Uptime Report" in the other reports section, but I cannot have it send me the specific data I require. I assume I need a query report? I need to be able to define a group of devices, have a months worth
DEX Manager Plus recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
We're proud to announce that ManageEngine has been recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools; ManageEngine was evaluated based on the capabilities of DEX Manager Plus, our dedicated, cloud-native
ManageEngine recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools
We're pleased to announce that ManageEngine has been recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools, evaluated on the strengths of DEX Manager Plus—our standalone Digital Employee Experience Management
Exchange Online using Pop or IMAP configuration setup
We are moving to exchange online and would like to use pop or imap to connect exchange online and pull mail to the system. How can this be setup? I know Microsoft Graph is the new way of doing things but we want to hold off on that. Is that even possible
Y'all still getting "Network error occured with error code : 2" on application installs after deployments?
I heard that the bug fix that went out today was supposed to resolve this issue, but it's still happening to me. Anyone else still seeing this today?
Deprecating Configurations from ESM Directory
Dear Users, We’re pleased to share an important announcement about the changes on deprecating Configurations from ESM Directory. ESM Directory configurations, such as User Management, Custom Domains, SAML Authentication, and Active Directory Settings,
Rfresh data from published Power BI dashboard on Fabric
Currently, our dashboards on Power Bi Desktop are connected to SDP using: Integration with Power BI Desktop These dashboards are successfully published to MS Fabric / Power Bi / Sharepoint - But we can't update data on the published semantic model. Image
New feature releases in Endpoint Central and Vulnerability Manager Plus!
Hello all :) We're pleased to inform that we’ve introduced some new features in ManageEngine Endpoint Central and Vulnerability Manager Plus. Threat prioritization and risk scoring Every vulnerability that is detected now comes with a risk score, which
Problem in PAM Training
Hello, I'm taking the MECPP PAM360 training course, but I got one of the final quizzes wrong. Now I've been locked out and can't finish the course because it won't let me make any more attempts. This happened over a week ago, and I'm still waiting.
[Updated timeline] Announcement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. The app will be automatically updated with a new name and logo on all user devices. [Edit – June 18, 2026]: The rollout will begin on August 15,
Is there a report for Remediated/Resolved Vulnerabilities (not just Applied Patches)?
Hello everyone, I am looking for some guidance regarding vulnerability reporting in EC. Currently, I know we can easily generate and export reports showing the patches that have been successfully applied to our endpoints. However, my security team needs
(Seminar)[ManageEngine] Shield NxG 2026 | What recent cyberattacks are teaching us
Hello, It's been a while since we last connected, and we're excited to share that we'll be in the nearest city. We're bringing together security and IT leaders for a focused discussion on one of today's most pressing challenges: identity security. As
(Seminar)[ManageEngine] Shield NxG 2026 | What recent cyberattacks are teaching us
Hello, It's been a while since we last connected, and we're excited to share that we'll be in the nearest city. We're bringing together security and IT leaders for a focused discussion on one of today's most pressing challenges: identity security. As
(Seminar)[ManageEngine] Shield NxG 2026 | What recent cyberattacks are teaching us
Hello, It's been a while since we last connected, and we're excited to share that we'll be in the nearest city. We're bringing together security and IT leaders for a focused discussion on one of today's most pressing challenges: identity security. As
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