15.2 Build 15240 : Where did worklog.json go?
Hello - I recently upgraded to the latest version, but no longer see worklog.json where it used to be. Did this change and where can I find it? I have custom login you enabled for me that is no longer working. Used to be here : ManageEngine\ServiceD
Unused Additional Fields
Good day, It seems I have reached the limit of additional fields you can add in Service Desk Cloud. Is there any way I can run a report to see which additional fields is not in use or assigned to any templates, or any other way that does not involve checking
Updating 92082 to 10003
I've just tried updating to the 10003 build but have received the following error each time, rollback was successful so no problems at the moment but just wanted to make you aware of the problem. From the last lines of: C:\ManageEngine\DesktopCentralMSP_Server\logs\updatemanagerlog0.txt Nov 18, 2016 1:19:56 PM [com.adventnet.framework.patchupdate.PPMInitialChecker] [WARNING] : End of PPMInitialChecker.revert()........... Nov 18, 2016 1:19:56 PM [com.adventnet.tools.update.installer.RevertPatch]
Extract reportees of a manager
Hi team, can we get the reportees list of an manager who is working under him. we would like to achieve through admanager plus api. any help appreciated.
Edit Product Type - Remove Field from Additional Asset Details
I wish to remove two fields from the additional asset details section, which we created a while ago, but no longer require. How is this done ?
No downloads with Malware Protection enabled
Hello, when "Malware Protection" is enabled, I can no longer download anything with Firefox or Vivaldi. The temporary download files cannot be renamed, and the download fails!
Change Management - Setting the risk based on risk Matrix
Hi, I am new to Manage Engine Service Desk and have been asked to configure a Change Template which sets the change risk, based on the answers to a series of questions - see below. Can this be done in Field and Form rules using Custom Script? If so where
Permissions settings - service request template
Team, is there any chance that we can prevent existing technicians to see certain request templates and requests that are created under those service request templates? For example, I just created new onboarding service request template - I want to limit
Endpoint Central Threats&Patches Compliance Targets confusion
I have created a custom group (Admin-Custom Group) that uses "Matches OSType = 'Server'" to pick all servers from my inventory. This shows that it found all my 11 pilot servers. I then use this under Threats&Patches, Compliance, Map and Audit Targets
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Automated patch deployment including superseded patches?
Hello, I am observing the above behavior that shows superseded patches like "2025-11 Cumulative Update for Windows 11 Version 24H2" being offered even though 2025-12 and 2026-01 are also offered in the very same APD, is there an explanation for this?
[SDF- 84957] How to hide/exclude default instance for some users
Is it possible to exclude some users from the default instance called IT helpdesk, or to hide this instance for some users? Because I want to create some new instances, assign several users to them, and they should use only the content which is offered
How Can I Migrate data from OST to PST file format?
I want to know the way of migration of OST to PST file format. if you have any genuine process then please guide me.
smb creation template: some simplification wanted
Hello, we want to create shared mailboxes using own templates. We are familiar with the process, but the following challenges have arisen: 1. The template only asks for the display name. How is the process to create nicknames and mailaddresses without
Endpoint Central 11.5.2600.16: A new Hydra?
After installing update 11.5.2600.16 (due to the DEX issue), Malware Protection cannot be properly disabled! This add-on also keeps reactivating itself, even without a server restart!
list of All accounts and contracts
Hello, I need to extract the list of All accounts that I have, and add if some accounts have active contracts or didn't have any contract. It is a SQL Query or something else?
[Security Policies] Task Scheduler and Control Panel
Hello, I am testing the Security Policies configuration where I applied some blocks on my computer. The blocks I made are related to hiding some Control Panel applets and disabling Task Scheduler functions (such as creating or deleting tasks), however,
How to get a free Servicedesk MSP Plus License
Hello, I have been trying for three weeks to obtain a free license for 5 Techs Service Desk Plus MSP, as described on the homepage. I filled out the form, wrote several emails to sales@ and support@, and tried to get more information via chat, but unfortunately
Issues with Service Desk Plus Cloud today?
I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status
Log360 Cloud is now available in the UK Data Center
Dear users, We are excited to announce that Log360 Cloud is now available in the UK Data Center, bringing enhanced regional support and compliance capabilities to our customers and partners. With this update, users can: Host log and security data within
How can I use question answers in a custom script? (Service Desk Cloud)
Hello, I recently started working with the servicedesk in our company and wanted to get into custom scripting. How do I find the UDF-Name of a question field (resource field)? I tried using chatgpt and searched online, but those answers didnt help. Kind
additional headers with connection in invokeURL not working
Hi all, I'm currently implementing an extension that makes requests to our service outside of SDP. Due to some internal logic usage, we need to append an extra header. Currently I'm testing on my custom functions. Below is my code snippet: headerMap =
Stop overpaying for Azure Virtual Machines
Hello! Are you running Azure virtual machines (VM) that were sized for peak demand but are now operating far below capacity? And are you unsure which ones can be safely resized without affecting performance? Over time, workloads stabilize. Traffic patterns
How do we create a report for Service Template > Resource Info tab > checkbox selections
Is it possible to create a report in ManageEngine ServiceDesk Plus Cloud that can filter and/or find the contents of a Resource item checkboxes. For example: We have a New Hire Service Template. In the second section that is called Resource Info, we have
AD Audit Plus and NAT Communicaton
Has anyone been successful in setting up the NAT configuration between AD Audit Plus and another public facing server? We use Endpoint Central for all our deployments and it uses its own NAT through a secure gateway to communicate to our remote devices.
Message : No installed Python found!
Hello! I have create a request life cycle. Workflow : Executed from Request Life Cycle : Purchase New Asset, Transition : Send for Approval, Rule : SendApprovalScript. The script was working fine before updating the SDP to the version 15.1 Build 15100.
How to manage tomcat vulnerabilities in ME?
Hello. We need to meet <14 days patching requirements of available patches of High and Critical CVSS vulnerabilities, which tomcat vulnerabilities seem to be a very frequent occurrence. Am i right to ask support every time to patch tomcat? Or is there
Asset Tag
In Inventory-->Computers, I can choose an Asset Tag column but I don't see anywhere in the computer inventory info where I can populate the asset tag with our custom asset tag numbers. How can I enter this data into equipment/computer records? Thank
Patch Tuesday Updates: February 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)
Patch Tuesday Updates: February 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)
Patch Tuesday Updates: February 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43385 - 2026-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5075970) (CVE-2026-21513) (CVE-2026-21525)
SEC_ERROR_INADEQUATE_CERT_TYPE with Firefox 147.0.2 (64bits)
Hi people ! Got trouble with ManageEngine Endpoint Central 11 build 11.4.2500.19 We can't have access to the app (https://srvdesktopc.x__x.y_y:8383/webclient#/uems/support) anymore with firefox but we still can use Edge or Chrome .
An error occured while generating the graph. Controller Idle/Active Time Chart
Hello, good day. I'm having the following problem generating the graph and/or image in the section: REPORTS -> Trend Analysis Report -> “CONTROLLER” -> Downtime History. The result ends with the following error: “An error occurred while generating the
Self-Scan with API key Not Working
My organization is getting an error when using the Self Scan with API key for systema outside our network. We would like not have to revoke the key. We have tested it in multiple different situations. We have realized that we are unable to ping sdpondemand.manageengine.com.
Master recovery key as a secondary protection for BitLocker recovery
Hello everyone, Endpoint Central already provides strong BitLocker recovery capabilities by allowing administrators to retrieve recovery keys directly from the console and export all recovery keys across the network. This ensures visibility and control
Join us at Shield NxG Roadshow 2026 → Cochin • Coimbatore • Hyderabad • Delhi
Hi there, ManageEngine is back with its next-gen IAM & Cybersecurity event, Shield NxG Roadshow 2026 happening in Cochin, Coimbatore, Hyderabad, Delhi! Join our senior technology evangelists as they share insights on securing, managing, and auditing hybrid
Threads.conf information request + Best Practices Guide
Hello All, We located some legacy documentation in reguards to data tuning, and it provided information about "threads.config" \ManageEngine\OpManagerPlus_Probe\conf\OpManager\threads.conf https://download.manageengine.com/network-monitoring/opmanager_best_practises_guide.pdf?opm-support
[Free Webinar] The unified FinOps blueprint: How to build a cost intelligence dashboard for hybrid IT
Hi there, With tightening budgets and growing infrastructure complexity, hybrid IT cost optimization is now a critical business priority. Yet for many organizations, cost and usage data remains fragmented across cloud platforms, on-prem infrastructure,
Increasing the requests trash days limit.
Hi, Team, I've noticed that it is possible to change the number of days that requests stay in the trash before being permanently deleted, from 1 to 10 days. Sometimes 10 days could be too short, so changing globalconfig like: UPDATE globalconfig SET PARAMVALUE
Project Module - Percentage Allocation to a Task
This is a request based on a old post in the question forum: Projects - Resource Allocation We are starting to use the Project Management module and having this ability will make the Resource Allocation report more useful. As it stands now, everyone is
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