Upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus cloud
Dear Users,
We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus Cloud.
Below is a brief run-through of the same.
Enhancements
Microsoft Teams Support for UAE Data Center Support
- Accessing ServiceDesk Plus Cloud via Microsoft Teams is now supported in the United Arab Emirates (UAE) data center.
- UAE data center users can switch to a different data center manually.
- Similarly, other data center users can switch to the UAE data center manually.
Behavior Change
Azure DevOps Integration Scope Permissions Update
- Updated the permission scopes for the Azure DevOps integration to enforce least privileges and minimize unnecessary access.
- Old Scopes: vso.profile_write, vso.analytics, vso.work_full, vso.project_manage
- New Scopes: vso.profile, vso.work_write, vso.project_manage
Issues Fixed
Requests
- In some cases, requesters are unable to add requests by using specific templates.
- $variables are not replaced in notifications sent when requesters close a request by using close_link in the request creation notification.
Setup
- Unable to use additional fields for the Invoke a URL action in the custom menu item configuration if the menu item is applied to product types other than All Assets.
- Request template header is rendered twice when the template is saved.
- Unable to save incident and service templates if Number of Columns of the last section in Requester View is set to One and then a field is added to Technician View.
- Unable to save business rule if criteria value set for the Requester Email ID field contains more than 100 characters.
- In some cases, layout alignment issue occurs when the template is saved.
- In some cases, in request templates, the technician layout change confirmation pop-up is displayed when navigating to Requester View even if no changes were made.
- Unable to copy contract templates associated with All Sites.
- In purchase order templates, non-hideable fields are shown as hideable fields. When such fields are hidden, the template cannot be saved.
- UI breakage in the Office 365 Calendar integration configuration pop-up if mapped unavailability types are deleted.
Azure AD User Sync Integration
- Azure AD is now renamed as Entra ID in all applicable places.
- If Display Name is not mapped in the Entra ID user sync configuration, First Name and Last Name are not combined and used for the sync.
- Token limit issue occurs when the same user enables the Entra ID User Sync integration for multiple instances.
- In some cases, after sync, the Manager field value is not populated.
Google User Import
- In some cases, user import fails if Reporting Manager is empty and not null or proper value.
Assets
- The latest updates to the details of Mobile Devices and its child product types are not synced properly in Zoho Analytics.
CMDB
- In API response, fields that are not included in the fields_required parameter are returned.
- Mandatory fields are not shown in the CMDB import wizard.
Purchases
- In the purchase order print preview, internal fields are not hidden when disabled.
Reports
- Breakage occurs in the report criteria builder when the criteria is configured based on CMDB lookup fields.
Spaces
- Ability to assign the same value to the Alias field in all space entities is now fixed.
Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.
Thanks and regards,
A N Nithish Kumar
ServiceDesk Plus Cloud
