@@REQUESTTEMPLATE is not working
Gents, @@REQUESTTEMPLATE=xxx@@ is not working in email. The ticket is always created with Default template. Any another command (AddRequest, REQUESTER, TECHNICIAN, etc) is ok. Could you please check, do you have the same issue ? SDP8212.
Netflow analyzer french version
Hi, I want to know on french version NFA under devices(dispositifs) /interface/Source or destination the trafic displayed on MB for example 17.25 MB see attacehed file so the MB means Mega Byte or Mega bits because the equivalence of Mega Byte in french is Megaoctet not Mega bits Other thing can i see the bandwidth of my adsl for example i used an 8 Mega bandwidth adsl so i want to see the 8 Mega displayed in NFA Regards Ahmed
Vulnerability Update Fails
Hello All, Currently we are trialing Desktop Central (Build No: 80296) as a Patch Management / Software Deployment replacement for our current solution, i am having an issue with the Server being able to connect and Update its Vulnerability DB - i have input valid Proxy credentials however it appears to not connect - i have also added specific exceptions in the proxy for the sites mentioned in the how-to "sync.patchquest.com" and "patchdb.manageengine.com" as mentioned in this article : http://www.manageengine.com/products/desktop-central/patch_management_vulnerability_connection.html
Error 0x00416be2
Hi, I have face the problems after I push the agent to client PC. When plug a USB flash drive, popup windows will appear. Please help to solve the below problem? I have try to disable the USB audit setting but the box still popup, any ways I can do to stop the box to popup exclude uninstall the agent, thanks. Regards, Victor
RoboTech on x64 not recognizing License
Is there any update on when this issue will be resolved? (reference SD-50731) We purchased this license last year and have yet to be able to use it.
Is it possible to monitorize a .bat file?
Hello. I want to know if is it possible to monitorize a .bat file. I want to configure an alarm when the number of instances of that .bat file is = 0. Many thanks.
ADAudit Plus & Clustered Print Server
I have a two-node Print Services cluster - Win 2008 R2. I am trialling ADAudit Plus but can't seem to be able to audit the clustered print services. It seems to support Clusters for file services only. Is it possible to get print services auditing to work in my environment or should I wait until a future release?
Powershell Script Help
Hello, I'm attempting to setup a Custom script that would change the mailbox type of a created mailbox to shared. I'm an amateur in Scripting and need some assistance. This is my amateur script: #Retrieve the value of the command line param($admgr) #Sets the mailbox Type to shared. The account is automatically disabled as a result of this process. Set-Mailbox $admgr -Type Shared I added the script to the Bin folder in the AD Manager directory. For the Custom Script box in the User Creation
How to change the pop-up in ADSelfService Plus.
Is it possible to change the wording of the welcome pop-up in AD Self Service Plus? We seem to be able to change all wording elsewhere except for the message shown below: Thanks Richard Lueders
Soon-To-Expire Password/Account Notifications
We would like alerts to go out 21 days, 14 days, and 7days before the users password expires on those days. After turning on these alerts a huge mess happened. Everyone who was under 21 days no matter what got alerts. (example 16 days or 5 days) Then on the next day they got an email that said: "Dear duffra, You have been reminded already about the impending password expiry (on 12/06/2013 11:27:59). However, you have not changed it yet. Please change it as soon as possible. Thank you. Regards Administrator"
Postgres SQL to MSSQL
We would like to move AD SelfService into our DMZ. We would like to ensure the DB is not housed on the same server as the web client application. Currently it was installed with the original Postgres DB and i'm not sure how to seperate the DB from the web server to a sepererate server. Ideally we would like to migrate the DB into MSSQL but from what i have read it looks like MSSQL is only an option for fresh installs and not migrations, but we would hate for all our users to loose their current enrollments
Requester Conversation
Hi, My company want to use "requester conversation" to keep record all the reply email. May i know : 1. How to setup? 2. How to setup the outgoing email? thank you in advance for your kindness help
PO and Asset Association
Hi, I occasionally deleted the resource in Assets which is in the format of XXXXXX-PO#XXX[x], it was associated from Purchase Order when I clicked 'Associate Assets'. The PO has been closed, but I deleted this resource by accident. And we didn't fill in the Service Tag when changed the PO status to 'Receive Items'. It supposed be reconciled with a detected workstation, however, since it was deleted and doesn't have a service tag, I can't have the PO linked with the detected workstation. Now, when
Not display Monitor of device info of memory and CPU
Hi all ! I connectioned Fortimail to Opmanager used SNMP. in Fortimail, I enabled SNMP in Opmanager, I created new template, Browses file MIB of Fortimail, and test SNMP with Fortimail passed. But, Why info of Fortimail not display in Opmanager. So, Can you help me. Thank and Regards !
Business Rules
I have setup some business rules in SDP to auto-populate required fields when one requester creates a ticket via email. The criteria is pretty simple. If Sender is "user@domain.com", perform these actions The Business Rules is not updating the ticket. This becomes very cumbersome for Support Technicians when they have to go in and update all the fields which are always the same for this particular email address. Technician had to deal with 25 tickets from this one requester today alone and has spent
Error when add new interface
Hi, After I migrate the database to postgresql, I have the following problem: When I try to add a new interface, OpManager tells me that the interface was added with success but it does not appear in the list of interfaces. Below are the steps I followed: How can I fix this? Regards, Bruno Lorensi
Dashboard Request Summary Report
I like the Dashboard Request Summary graph, but would like this graph using a specified date range, i.e. weekly or monthly figures over the last year? How do I create that?
Notification "Acknowledge the requester when request has been Assigned to $Technician"
Hi support, I use SDP Standar edition build 8215. I just wondering, for notification "Acknowledge the requester when request has been Assigned to $Technician", is possible to available on standard edition ? I know for now the notification only on enterprise edition. Thank you
Remote Support
How can I get remote support on the issue in the previous topic. Send a message to support@servicedeskplus.com with a link to the problem, but got no response.
Can this be done? multiple departments fill in different parts of a ticket. final result is all info seen by manager
We have a new hire process that is completed by multiple people/departments. We normally have 1 excel file we pass along, each department updates this file and send it to the next department in the end HR and new hires manager get the info, so when the new hire shows up the manager can print out or tell the new hire how to log in. Please let me know if I must clarify anything to help you help me. let me know how this can be completed ticket flow The ticket would be first started by department manager.
Problem with scheduled tasks
Hello. I have a small problem with scheduled tasks, when the scheduled task is created to reach Tecnico Three Scheduled Tasks. Validate the configuration of the scheduled task and this is every 7 days. Deputy ScreenShot
How to delete task
Hi support, I found issue, task that has been created not in request cannot be deleted. This is the capture from issue. Can you tell me how to delete it ? I give you thread dump for your consideration. Thank you. Sabbichis
So what do you guys think of the new UI (beta)?
Personally I was sad to see that a new UI is coming. One of the reasons why I chose OpManager in the first place was because of it's simple and intuitive UI. I like the old interface - I think it's straight-forward and very easy to get an overview of things. Configuration wise it's never difficult to find the settings etc. But am I the only one who will miss the old UI once it's gone?
HP GbE2c switch vs DeviceExpert
I'm trying to save the configuration file of my HP GbE2c switch but it not works. T try to connect via ssh and the loggin process is successful but appear this message: Credentials are valid. But the configuration file is not uploaded to the TFTP server. Then i access the device via putty and i execute the next set of commands /c/ptcfg <ipaddress-ExpertDevice> <filename> but it require user and password. I try with user=admin and passw=admin (wich ) but it not works. Why can i do????
can not backup devices
hi i have about 15 switches that i can backup some of them and can not backup most of them. those that i can not backup are viewable in console and when i click on the SSH or Telnet icon to connect i can connect to them but when i want to check credentials the process failed how can i solve this problem ?
Impatient Users - Cannot unlock the user. The user account is not locked.
Hello, I've just installed the latest update to AD Self Service, and I notice you've made a little improvement on the issue we were having, but have not completely solved it. We have many domain controllers in our organisation and a distributed services system, there are seperate DCs for local computer logins, email, lync instant communications, etc. so the Unlock across ALL domain controllers is a very useful feature of AD Self Service Plus for us. However, having so many DCs, it takes time for
%Error opening tftp
Need help again... What could be the possible causes of the error below? There's no problem with the tftp server. Other devices were backed up without any problems while some backups generate this error. Thanks for your help. enable Password: ********** hostname#copy startup-config tftp Address or name of remote host []? 10.x.x.x Destination filename [nielgin-confg]? 38_ConfigFile.txt ..... %Error opening tftp://10.x.x.x/38_ConfigFile.txt (Timed out) hostname#
Missing the Windows Service Monitors Tab
Hello. All of my servers are VMs but some do not have the Windows Service Monitors item in the list on the Monitors tab. Why is this? I am using WMI successfully. Our edition is "Essential" and our build number is 10200. Thanks, Joe
Odd string in Bad Username report
I am getting several hundred hits a week in the report for the attempt to use the following username: @@CyBAAAAUBQYAMHArBwUAMGAoBQZAQGA1BAbAUGAyBgOAQFAhBwcAsGA6AweAEDABBwQAIEA4AQNAgDA0AQLAIDA5AARAcDAtAANAQDA4AwMA0CA5AQQAIEACBQLAgDABBwQAkDAyAwMAYDAEBAMAUDA5AgMA0HA Any idea what this is? I don't see how/why malware or a virus would be trying such a large string to brute force access to anything.
Business view in FULL screen. NO BORDERS
Hi, I plan to display the OpManager Business view screen in the NOC on a big screen. Is there a way of displaying just the screen without any borders and tabs. Thanks
False Positive - Security Update for Windows XP and Windows Server 2003 (KB2917500)
Desktop Central (Build No. 80332) is showing patch Security Update for Windows XP and Windows Server 2003 (KB2917500) missing on Windows 7 and Server 2008 workstations.
User Modification Template Group reassignment issues
I have upgraded to version 6, hoping of utilising Modification Template for reassigning security groups based on template. So i have create 5 Modification Templates and each template has its own set of security groups. When i apply template it adding user to missing groups from previous template but not removing user from old groups. Is that suppose to be like that? thanks, Evgeny
Run PowerShell from User Modification Template
Hi, When creating a user I can configure the User Creation Template to run a PowerShell script for additional configuration. The script is running from the Custom Attributes tab. When I configure a User Modification Template the option to run a PowerShell script is not there. I would realy love to have this available as I am several uses for running a PowerShell script for modifying a user. Can this either be added in the next release or if possible with my current release please let me know how.
Mandatory filling
Hi, from admanager plus, the department can arrange necessary to fill or other a column
No groups option in Problems or Changes.
When creating a problem or a change there is no drop down for group. So when picking a technician you have to choose from the master list or start typing there name. If you are in the request ticket for example the group drop down is listed. Is there anyway to add the group drop down to the Problem and Change tickets?
stack values in widget on dashboard
Hi, I have a perl script which gives me output for the number sessions per machine (for 4 different machines). If I add these to a widget I get 4 lines individually plotted, is there a way to stack these to get an area filled with different colors for each machine ? Regards, Ronald
Date and Time is not appearing from the build 8202
Date and Time is not appearing from the build 8202, once logged into SDP-MSP. Top Right Corner, below the log out[User].
Alt + S to send response as a shortcut key...
Would anyone find "ALT+S" from the response page useful as a send shortcut just like outlook, I find myself doing that every time and then remembering that I have to use the radio button... Just wondering.... k
Automatic inclusion of system notifcations in replies to users
Hi, How do you include system notification in the body of reply emails sent to users? For example once a user sends a request, I would like to setup the helpdesk software such that when I reply I get message similar to below: [reply to request by users] _______________________________________ System notification about request having been received and is being worked on. _______________________________________ Initial user request
Associate a service request to project
We have been using ManageEngine service desk to keep track of all change or development requests for our ERP system and in-house developed applications. Each of these change or development requests triggerred a project. Depends on the complexity, we used either MS Project or Excel to manage the project. To let the requester check the status of the project, we tried very hard to use Work Log as a way to update the status of the project. With the new Project function, I think it maybe a good alternative
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